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https://github.com/itflow-org/itflow
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Ticket Statuses from DB
This commit is contained in:
Marcus Hill
39
ticket.php
39
ticket.php
@@ -252,9 +252,9 @@ if (isset($_GET['ticket_id'])) {
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<div class="card card-body">
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<div class="row">
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<div class="col-9">
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<h3><i class="fas fa-fw fa-life-ring text-secondary mr-2"></i>Ticket <?php echo "$ticket_prefix$ticket_number"; ?> <span class='p-2 badge badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status ?></span></h3>
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<h3><i class="fas fa-fw fa-life-ring text-secondary mr-2"></i>Ticket <?php echo "$ticket_prefix$ticket_number"; ?> <span class='p-2 badge badge-<?php echo $ticket_status_color; ?>'><?php echo getTicketStatusName($ticket_status) ?></span></h3>
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</div>
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<?php if ($ticket_status != "Closed") { ?>
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<?php if (empty($ticket_closed_at)) { ?>
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<div class="col-3">
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<div class="dropdown dropleft text-center d-print-none">
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<button class="btn btn-secondary btn-sm float-right" type="button" id="dropdownMenuButton" data-toggle="dropdown">
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@@ -309,12 +309,12 @@ if (isset($_GET['ticket_id'])) {
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</div>
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<!-- Only show ticket reply modal if status is not closed -->
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<?php if ($ticket_status != "Closed") { ?>
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<?php if (empty($ticket_closed_at)) { ?>
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<form class="mb-3 d-print-none" action="post.php" method="post" autocomplete="off">
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<input type="hidden" name="ticket_id" id="ticket_id" value="<?php echo $ticket_id; ?>">
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<input type="hidden" name="client_id" id="client_id" value="<?php echo $client_id; ?>">
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<div class="form-group">
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<?php if($config_ai_enable) { ?>
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<?php if ($config_ai_enable) { ?>
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<div class="form-group">
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<textarea class="form-control tinymceai" id="textInput" name="ticket_reply" placeholder="Type a response"></textarea>
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</div>
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@@ -337,16 +337,15 @@ if (isset($_GET['ticket_id'])) {
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<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
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</div>
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<select class="form-control select2" name="status" required>
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<option <?php if ($ticket_status == "Open") {
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echo "selected";
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} ?>>Open</option>
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<option <?php if ($ticket_status == "On Hold") {
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echo "selected";
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} ?>>On Hold</option>
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<?php if ($config_ticket_autoclose) { ?>
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<option <?php if ($ticket_status == 'Auto Close') {
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echo "selected";
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} ?>>Auto Close</option>
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<!-- Show all active ticket statuses, apart from new or closed as these are system-managed -->
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<?php $sql_ticket_status = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_id != $config_ticket_status_id_new AND ticket_status_id != $config_ticket_status_id_closed AND ticket_status_active = 1");
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while ($row = mysqli_fetch_array($sql_ticket_status)) {
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$ticket_status_id = intval($row['ticket_status_id']);
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$ticket_status_name = nullable_htmlentities($row['ticket_status_name']); ?>
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<option value="<?php echo $ticket_status_id ?>" <?php if ($ticket_status == $ticket_status_id) { echo 'selected'; } ?>> <?php echo $ticket_status_name ?> </option>
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<?php } ?>
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</select>
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</div>
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@@ -608,7 +607,7 @@ if (isset($_GET['ticket_id'])) {
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if ($prev_ticket_row) {
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$prev_ticket_id = intval($prev_ticket_row['ticket_id']);
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$prev_ticket_subject = nullable_htmlentities($prev_ticket_row['ticket_subject']);
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$prev_ticket_status = nullable_htmlentities($prev_ticket_row['ticket_status']);
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$prev_ticket_status = nullable_htmlentities( getTicketStatusName($prev_ticket_row['ticket_status']));
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?>
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<hr>
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@@ -682,7 +681,7 @@ if (isset($_GET['ticket_id'])) {
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<!-- Ticket closure info -->
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<?php
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if ($ticket_status == "Closed") {
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if (!empty($ticket_closed_at)) {
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$sql_closed_by = mysqli_query($mysqli, "SELECT * FROM tickets, users WHERE ticket_closed_by = user_id");
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$row = mysqli_fetch_array($sql_closed_by);
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$ticket_closed_by_display = nullable_htmlentities($row['user_name']);
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@@ -698,7 +697,7 @@ if (isset($_GET['ticket_id'])) {
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<?php
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// Ticket scheduling
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if ($ticket_status !== "Closed") { ?>
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if (empty ($ticket_closed_at)) { ?>
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<div class="mt-1">
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<i class="fa fa-fw fa-calendar-check text-secondary ml-1 mr-2"></i>Scheduled: <a href="#" data-toggle="modal" data-target="#editTicketScheduleModal"> <?php echo $ticket_scheduled_wording ?> </a>
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</div>
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@@ -908,7 +907,7 @@ if (isset($_GET['ticket_id'])) {
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<?php } ?>
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</select>
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<div class="input-group-append d-print-none">
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<button type="submit" class="btn btn-primary" name="assign_ticket" <?php if ($ticket_status == "Closed") {
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<button type="submit" class="btn btn-primary" name="assign_ticket" <?php if (!empty($ticket_closed_at)) {
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echo "disabled";
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} ?>><i class="fas fa-check"></i></button>
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</div>
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@@ -926,7 +925,7 @@ if (isset($_GET['ticket_id'])) {
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</a>
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<?php }
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if ($ticket_status !== "Closed") { ?>
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if (empty($ticket_closed_at)) { ?>
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<a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-secondary btn-block confirm-link" id="ticket_close">
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<i class="fas fa-fw fa-gavel mr-2"></i>Close Ticket
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</a>
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@@ -969,7 +968,7 @@ require_once "footer.php";
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<script src="js/show_modals.js"></script>
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<?php if ($ticket_status !== "Closed") { ?>
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<?php if (empty($ticket_closed_at)) { ?>
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<!-- Ticket Time Tracking JS -->
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<script src="js/ticket_time_tracking.js"></script>
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