mirror of
https://github.com/itflow-org/itflow
synced 2026-02-28 02:44:53 +00:00
Ticket Statuses from DB
This commit is contained in:
Marcus Hill
66
tickets.php
66
tickets.php
@@ -14,27 +14,29 @@ if (isset($_GET['status']) && is_array($_GET['status']) && !empty($_GET['status'
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$sanitizedStatuses = array();
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foreach ($_GET['status'] as $status) {
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// Escape each status to prevent SQL injection
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$sanitizedStatuses[] = "'" . sanitizeInput($status) . "'";
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$sanitizedStatuses[] = "'" . intval($status) . "'";
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}
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// Convert the sanitized statuses into a comma-separated string
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$sanitizedStatusesString = implode(",", $sanitizedStatuses);
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$ticket_status_snippet = "ticket_status IN ($sanitizedStatusesString)";
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} else {
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if (isset($_GET['status']) && ($_GET['status']) == 'Open') {
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$status = 'Open';
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$ticket_status_snippet = "ticket_status != 'Closed'";
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} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
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if (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
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$status = 'Closed';
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$ticket_status_snippet = "ticket_status = 'Closed'";
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$ticket_status_snippet = "ticket_closed_at IS NOT NULL";
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} else {
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// Default - Show open tickets
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$status = 'Open';
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$ticket_status_snippet = "ticket_status != 'Closed'";
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$ticket_status_snippet = "ticket_closed_at IS NULL";
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}
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}
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// Ticket assignment status filter
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// Default - any
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$ticket_assigned_query = '';
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$ticket_assigned_filter_id = '';
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if (isset($_GET['assigned']) & !empty($_GET['assigned'])) {
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if ($_GET['assigned'] == 'unassigned') {
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$ticket_assigned_query = 'AND ticket_assigned_to = 0';
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@@ -43,14 +45,10 @@ if (isset($_GET['assigned']) & !empty($_GET['assigned'])) {
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$ticket_assigned_query = 'AND ticket_assigned_to = ' . intval($_GET['assigned']);
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$ticket_assigned_filter_id = intval($_GET['assigned']);
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}
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} else {
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// Default - any
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$ticket_assigned_query = '';
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$ticket_assigned_filter_id = '';
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}
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//Rebuild URL
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$url_query_strings_sort = http_build_query(array_merge($_GET, array('sort' => $sort, 'order' => $order, 'status' => $status, 'assigned' => $ticket_assigned_filter)));
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$url_query_strings_sort = http_build_query(array_merge($_GET, array('sort' => $sort, 'order' => $order, 'status' => $status, 'assigned' => $ticket_assigned_filter_id)));
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// Main ticket query:
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$sql = mysqli_query(
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@@ -71,12 +69,12 @@ $sql = mysqli_query(
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$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
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//Get Total tickets open
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$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_status != 'Closed'");
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$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_closed_at IS NULL");
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$row = mysqli_fetch_array($sql_total_tickets_open);
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$total_tickets_open = intval($row['total_tickets_open']);
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//Get Total tickets closed
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$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_status = 'Closed'");
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$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_closed_at IS NOT NULL");
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$row = mysqli_fetch_array($sql_total_tickets_closed);
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$total_tickets_closed = intval($row['total_tickets_closed']);
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@@ -86,12 +84,12 @@ $row = mysqli_fetch_array($sql_total_scheduled_tickets);
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$total_scheduled_tickets = intval($row['total_scheduled_tickets']);
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//Get Unassigned tickets
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$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_status != 'Closed'");
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$sql_total_tickets_unassigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_unassigned FROM tickets WHERE ticket_assigned_to = '0' AND ticket_closed_at IS NULL");
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$row = mysqli_fetch_array($sql_total_tickets_unassigned);
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$total_tickets_unassigned = intval($row['total_tickets_unassigned']);
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//Get Total tickets assigned to me
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$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_status != 'Closed'");
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$sql_total_tickets_assigned = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_assigned FROM tickets WHERE ticket_assigned_to = $session_user_id AND ticket_closed_at IS NULL");
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$row = mysqli_fetch_array($sql_total_tickets_assigned);
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$user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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@@ -235,11 +233,15 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<div class="form-group">
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<label>Ticket Status</label>
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<select onchange="this.form.submit()" class="form-control select2" name="status[]" data-placeholder="Select Status" multiple>
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<option value="New" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('New', $_GET['status'])) { echo 'selected'; } ?>>New</option>
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<option value="Open" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Open', $_GET['status'])) { echo 'selected'; } ?>>Open</option>
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<option value="On Hold" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('On Hold', $_GET['status'])) { echo 'selected'; } ?>>On Hold</option>
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<option value="Auto Close" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Auto Close', $_GET['status'])) { echo 'selected'; } ?>>Auto Close</option>
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<option value="Closed" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array('Closed', $_GET['status'])) { echo 'selected'; } ?>>Closed</option>
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<?php $sql_ticket_status = mysqli_query($mysqli, "SELECT * FROM ticket_statuses WHERE ticket_status_active = 1");
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while ($row = mysqli_fetch_array($sql_ticket_status)) {
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$ticket_status_id = intval($row['ticket_status_id']);
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$ticket_status_name = nullable_htmlentities($row['ticket_status_name']); ?>
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<option value="<?php echo $ticket_status_id ?>" <?php if (isset($_GET['status']) && is_array($_GET['status']) && in_array($ticket_status_id, $_GET['status'])) { echo 'selected'; } ?>> <?php echo $ticket_status_name ?> </option>
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<?php } ?>
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</select>
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</div>
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</div>
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@@ -311,15 +313,17 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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$ticket_number = intval($row['ticket_number']);
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$ticket_subject = nullable_htmlentities($row['ticket_subject']);
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$ticket_priority = nullable_htmlentities($row['ticket_priority']);
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$ticket_status = sanitizeInput(getTicketStatusName($row['ticket_status']));
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$ticket_status_id = intval($row['ticket_status']);
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$ticket_status_name = sanitizeInput(getTicketStatusName($row['ticket_status']));
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$ticket_billable = intval($row['ticket_billable']);
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$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
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$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
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$ticket_created_at_time_ago = timeAgo($row['ticket_created_at']);
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$ticket_updated_at = nullable_htmlentities($row['ticket_updated_at']);
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$ticket_updated_at_time_ago = timeAgo($row['ticket_updated_at']);
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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if (empty($ticket_updated_at)) {
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if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == "Closed") {
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if (!empty($ticket_closed_at)) {
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$ticket_updated_at_display = "<p>Never</p>";
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} else {
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$ticket_updated_at_display = "<p class='text-danger'>Never</p>";
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@@ -327,13 +331,13 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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} else {
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$ticket_updated_at_display = "$ticket_updated_at_time_ago<br><small class='text-secondary'>$ticket_updated_at</small>";
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}
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$ticket_closed_at = nullable_htmlentities($row['ticket_closed_at']);
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$client_id = intval($row['ticket_client_id']);
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$client_name = nullable_htmlentities($row['client_name']);
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$contact_name = nullable_htmlentities($row['contact_name']);
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$contact_email = nullable_htmlentities($row['contact_email']);
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$ticket_status_color = getTicketStatusColor($ticket_status);
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$ticket_status_color = getTicketStatusColor($ticket_status_id);
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if ($ticket_priority == "High") {
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$ticket_priority_color = "danger";
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@@ -345,7 +349,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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$ticket_assigned_to = intval($row['ticket_assigned_to']);
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if (empty($ticket_assigned_to)) {
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if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == "Closed") {
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if (!empty($ticket_closed_at)) {
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$ticket_assigned_to_display = "<p>Not Assigned</p>";
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} else {
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$ticket_assigned_to_display = "<p class='text-danger'>Not Assigned</p>";
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@@ -384,11 +388,11 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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?>
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<tr class="<?php if(empty($ticket_updated_at)) { echo "text-bold"; }?> <?php if ($ticket_reply_type == "Client") { echo "table-warning"; } ?>">
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<tr class="<?php if(empty($ticket_closed_at) && empty($ticket_updated_at)) { echo "text-bold"; }?> <?php if (empty($ticket_closed_at) && $ticket_reply_type == "Client") { echo "table-warning"; } ?>">
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<!-- Ticket Bulk Select -->
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<!-- Ticket Bulk Select (for open tickets) -->
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<td>
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<?php if ($ticket_status == $config_ticket_status_id_closed || $ticket_status == "Closed") { ?>
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<?php if (empty($ticket_closed_at)) { ?>
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<div class="form-check">
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<input class="form-check-input bulk-select" type="checkbox" name="ticket_ids[]" value="<?php echo $ticket_id ?>">
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</div>
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@@ -435,7 +439,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<!-- Ticket Status -->
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<td>
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<span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status; ?></span> <?php if ($ticket_status == 'On Hold' && isset ($ticket_scheduled_for)) { echo "<div class=\"mt-1\"> <small class='text-secondary'> $ticket_scheduled_for </small></div>"; } ?>
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<span class='p-2 badge badge-pill badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status_name; ?></span> <?php if (isset ($ticket_scheduled_for)) { echo "<div class=\"mt-1\"> <small class='text-secondary'> $ticket_scheduled_for </small></div>"; } ?>
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</td>
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<!-- Ticket Assigned agent -->
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@@ -460,7 +464,7 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
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<?php
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// Edit actions, for open tickets
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if ($ticket_status !== $config_ticket_status_id_closed || $ticket_status !== "Closed") {
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if (empty($ticket_closed_at)) {
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require "ticket_assign_modal.php";
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