diff --git a/post/ticket.php b/post/ticket.php
index 81075871..e7f0b059 100644
--- a/post/ticket.php
+++ b/post/ticket.php
@@ -95,7 +95,7 @@ if (isset($_POST['add_ticket'])) {
if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
$subject = "Ticket created [$ticket_prefix$ticket_number] - $ticket_subject";
- $body = "##- Please type your reply above this line -##
Hello $contact_name\,
A ticket regarding \"$ticket_subject\" has been created for you.
--------------------------------
$ticket_details--------------------------------
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: Open
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
~
$company_name - Support
$config_ticket_from_email
$company_phone";
+ $body = "##- Please type your reply above this line -##
Hello $contact_name\,
A ticket regarding \"$ticket_subject\" has been created for you.
--------------------------------
$ticket_details--------------------------------
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: Open
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
--
$company_name - Support
$config_ticket_from_email
$company_phone";
// Email Ticket Contact
// Queue Mail
@@ -542,15 +542,15 @@ if (isset($_POST['add_ticket_reply'])) {
if ($ticket_status == 'Closed') {
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
- $body = "Hello $contact_name\,
Your ticket regarding $ticket_subject has been closed.
--------------------------------
$ticket_reply
--------------------------------
We hope the issue was resolved to your satisfaction. If you need further assistance\, please raise a new ticket using the below details. Please do not reply to this email.
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
~
$company_name - Support
$config_ticket_from_email
$company_phone";
+ $body = "Hello $contact_name\,
Your ticket regarding $ticket_subject has been closed.
--------------------------------
$ticket_reply
--------------------------------
We hope the issue was resolved to your satisfaction. If you need further assistance\, please raise a new ticket using the below details. Please do not reply to this email.
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
--
$company_name - Support
$config_ticket_from_email
$company_phone";
} elseif ($ticket_status == 'Auto Close') {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)";
- $body = "##- Please type your reply above this line -##
Hello $contact_name\,
Your ticket regarding $ticket_subject has been updated and is pending closure.
--------------------------------
$ticket_reply
--------------------------------
If your issue is resolved\, you can ignore this email. If you need further assistance\, please respond!
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: $ticket_status
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
~
$company_name - Support
$config_ticket_from_email
$company_phone";
+ $body = "##- Please type your reply above this line -##
Hello $contact_name\,
Your ticket regarding $ticket_subject has been updated and is pending closure.
--------------------------------
$ticket_reply
--------------------------------
If your issue is resolved\, you can ignore this email. If you need further assistance\, please respond!
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: $ticket_status
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
--
$company_name - Support
$config_ticket_from_email
$company_phone";
} else {
$subject = "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject";
- $body = "##- Please type your reply above this line -##
Hello $contact_name\,
Your ticket regarding $ticket_subject has been updated.
--------------------------------
$ticket_reply
--------------------------------
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: $ticket_status
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
~
$company_name - Support
$config_ticket_from_email
$company_phone";
+ $body = "##- Please type your reply above this line -##
Hello $contact_name\,
Your ticket regarding $ticket_subject has been updated.
--------------------------------
$ticket_reply
--------------------------------
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: $ticket_status
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
--
$company_name - Support
$config_ticket_from_email
$company_phone";
}
@@ -777,7 +777,7 @@ if (isset($_GET['close_ticket'])) {
$data = [];
$subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
- $body = "Hello $contact_name\,
Your ticket regarding \"$ticket_subject\" has been closed.
We hope the issue was resolved to your satisfaction. If you need further assistance\, please raise a new ticket using the below details. Please do not reply to this email.
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
~
$company_name - Support
$config_ticket_from_email
$company_phone";
+ $body = "Hello $contact_name\,
Your ticket regarding \"$ticket_subject\" has been closed.
We hope the issue was resolved to your satisfaction. If you need further assistance\, please raise a new ticket using the below details. Please do not reply to this email.
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
--
$company_name - Support
$config_ticket_from_email
$company_phone";
// Email Ticket Contact
// Queue Mail