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Ticket SLA: Fix on hold to pause only after first reply, show resolved closed and onhold as fixed on paused sla in the list

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johnnyq
2026-08-15 19:55:40 -04:00
parent bcc73737e4
commit 6af0634f47
11 changed files with 142 additions and 15 deletions
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8
admin/post/ticket_status.php
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@@ -33,7 +33,13 @@ if (isset($_POST['edit_ticket_status'])) {
$order = intval($_POST['order']);
$status = intval($_POST['status']);
$pauses_sla = intval($_POST['pauses_sla'] ?? 0);
// Built-in statuses have fixed SLA behaviour. The modal renders it read-only, and a
// read-only field submits nothing - so the value is decided here rather than taken
// from the POST, which also means a hand-made request cannot change it.
$pauses_sla = getTicketStatusSlaLock($ticket_status_id);
if (is_null($pauses_sla)) {
$pauses_sla = intval($_POST['pauses_sla'] ?? 0);
}
mysqli_query($mysqli, "UPDATE ticket_statuses SET ticket_status_name = '$name', ticket_status_color = '$color', ticket_status_order = $order, ticket_status_active = $status, ticket_status_pauses_sla = $pauses_sla WHERE ticket_status_id = $ticket_status_id");