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Ticket SLA: Fix on hold to pause only after first reply, show resolved closed and onhold as fixed on paused sla in the list

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johnnyq
2026-08-15 19:55:40 -04:00
parent bcc73737e4
commit 6af0634f47
11 changed files with 142 additions and 15 deletions
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3
admin/ticket_statuses.php
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@@ -99,6 +99,9 @@ $num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
<?php } else { ?>
<span class="text-secondary">Running</span>
<?php } ?>
<?php if (!is_null(getTicketStatusSlaLock($ticket_status_id))) { ?>
<small class="text-muted ms-1" title="Built-in statuses have fixed SLA behaviour">(fixed)</small>
<?php } ?>
</td>
<td>
<div class="dropdown dropstart text-center">