From 6ef84c45472ed4eb90acdbca4d6abd6a9aae272f Mon Sep 17 00:00:00 2001
From: johnnyq <johnny@pittpc.com>
Date: Sat, 15 Aug 2026 17:29:17 -0400
Subject: [PATCH] Feature: Add Ticket Canned Responses

---
 admin/canned_responses.php                    | 135 ++++++++++++++++++
 admin/database_updates/2.6.9.php              |  27 ++++
 admin/includes/side_nav.php                   |   6 +
 .../canned_response/canned_response_add.php   |  58 ++++++++
 .../canned_response/canned_response_edit.php  |  72 ++++++++++
 admin/post/canned_response.php                |  67 +++++++++
 agent/ajax.php                                |  31 ++++
 agent/ticket.php                              |  88 +++++++++++-
 db.sql                                        |  22 ++-
 9 files changed, 504 insertions(+), 2 deletions(-)
 create mode 100644 admin/canned_responses.php
 create mode 100644 admin/database_updates/2.6.9.php
 create mode 100644 admin/modals/canned_response/canned_response_add.php
 create mode 100644 admin/modals/canned_response/canned_response_edit.php
 create mode 100644 admin/post/canned_response.php

diff --git a/admin/canned_responses.php b/admin/canned_responses.php
new file mode 100644
index 000000000..26ad113e9
--- /dev/null
+++ b/admin/canned_responses.php
@@ -0,0 +1,135 @@
+<?php
+
+// Default Column Sortby Filter
+$sort = "canned_response_name";
+$order = "ASC";
+
+require_once "includes/inc_all_admin.php";
+
+/*
+ * A canned response either belongs to one ticket category or, with category id 0, offers
+ * itself on every ticket. The LEFT JOIN is what puts the category name on the row; a
+ * response whose category was deleted since falls back to the general case below.
+ */
+$sql = mysqli_query(
+    $mysqli,
+    "SELECT SQL_CALC_FOUND_ROWS canned_response_id, canned_response_name, canned_response_body,
+            canned_response_category_id, category_name
+     FROM canned_responses
+     LEFT JOIN categories ON canned_response_category_id = category_id AND category_type = 'Ticket'
+     WHERE (canned_response_name LIKE '%$q%' OR canned_response_body LIKE '%$q%')
+     AND canned_response_archived_at IS NULL
+     ORDER BY $sort $order
+     LIMIT $record_from, $record_to"
+);
+
+$num_rows = mysqli_fetch_row(mysqli_query($mysqli, "SELECT FOUND_ROWS()"));
+
+?>
+
+<div class="card card-dark">
+    <div class="card-header py-2">
+        <h3 class="card-title mt-2"><i class="fas fa-fw fa-comment-dots me-2"></i>Canned Responses</h3>
+        <div class="card-tools">
+            <button type="button" class="btn btn-primary ajax-modal" data-modal-url="modals/canned_response/canned_response_add.php" data-modal-size="lg"><i class="fas fa-plus me-2"></i>New Canned Response</button>
+        </div>
+    </div>
+    <div class="card-body">
+        <form autocomplete="off">
+            <div class="row">
+
+                <div class="col-md-4">
+                    <div class="input-group mb-3 mb-md-0">
+                        <input type="search" class="form-control" name="q" value="<?php if(isset($q)){ echo stripslashes(escapeHtml($q)); } ?>" placeholder="Search Canned Responses">
+                            <button class="btn btn-dark"><i class="fa fa-search"></i></button>
+                    </div>
+                </div>
+
+                <div class="col-md-8">
+                </div>
+
+            </div>
+        </form>
+        <hr>
+        <div class="table-responsive-sm">
+            <table class="table table-striped table-borderless table-hover">
+                <thead class="text-dark <?php if($num_rows[0] == 0) { echo "d-none"; } ?>">
+                <tr>
+                    <th>
+                        <a class="text-secondary" href="?<?= $url_query_strings_sort ?>&sort=canned_response_name&order=<?= $disp ?>">
+                            Response <?php if ($sort == 'canned_response_name') { echo $order_icon; } ?>
+                        </a>
+                    </th>
+                    <th>
+                        <a class="text-secondary" href="?<?= $url_query_strings_sort ?>&sort=category_name&order=<?= $disp ?>">
+                            Ticket Category <?php if ($sort == 'category_name') { echo $order_icon; } ?>
+                        </a>
+                    </th>
+                    <th class="text-center">Action</th>
+                </tr>
+                </thead>
+                <tbody>
+                <?php
+
+                while($row = mysqli_fetch_assoc($sql)){
+                    $canned_response_id = intval($row['canned_response_id']);
+                    $canned_response_name = escapeHtml($row['canned_response_name']);
+                    $canned_response_category_id = intval($row['canned_response_category_id']);
+                    $canned_response_category_name = escapeHtml($row['category_name']);
+
+                    // The body is HTML from TinyMCE. This is a preview, not a render - tags
+                    // are stripped rather than escaped so the column reads as the sentence
+                    // the agent will actually be inserting
+                    $canned_response_preview = escapeHtml(mb_strimwidth(trim(html_entity_decode(strip_tags($row['canned_response_body']), ENT_QUOTES, 'UTF-8')), 0, 120, '...'));
+
+                    ?>
+                    <tr>
+                        <td>
+                            <div class="d-flex">
+                                <i class="fa fa-fw fa-2x fa-comment-dots me-3"></i>
+                                <div class="flex-grow-1">
+                                    <div>
+                                        <a class="ajax-modal" href="#" data-modal-url="modals/canned_response/canned_response_edit.php?id=<?= $canned_response_id ?>" data-modal-size="lg">
+                                            <?= $canned_response_name ?>
+                                        </a>
+                                    </div>
+                                    <div><small class="text-secondary"><?= $canned_response_preview ?></small></div>
+                                </div>
+                            </div>
+                        </td>
+                        <td>
+                            <?php if ($canned_response_category_id && $canned_response_category_name) { ?>
+                                <span class="badge bg-secondary"><?= $canned_response_category_name ?></span>
+                            <?php } else { ?>
+                                <span class="badge bg-dark">All ticket categories</span>
+                            <?php } ?>
+                        </td>
+                        <td>
+                            <div class="dropdown dropstart text-center">
+                                <button class="btn btn-secondary btn-sm" data-bs-toggle="dropdown">
+                                    <i class="fas fa-ellipsis-h"></i>
+                                </button>
+                                <div class="dropdown-menu">
+                                    <a class="dropdown-item ajax-modal" href="#" data-modal-url="modals/canned_response/canned_response_edit.php?id=<?= $canned_response_id ?>" data-modal-size="lg">
+                                        <i class="fas fa-fw fa-edit me-2"></i>Edit
+                                    </a>
+                                    <a class="dropdown-item text-danger text-bold confirm-link" href="post.php?delete_canned_response=<?= $canned_response_id ?>&csrf_token=<?= $_SESSION['csrf_token'] ?>">
+                                        <i class="fas fa-fw fa-trash me-2"></i>Delete
+                                    </a>
+                                </div>
+                            </div>
+                        </td>
+                    </tr>
+
+                <?php } ?>
+
+                </tbody>
+            </table>
+        </div>
+        <?php require_once "../includes/filter_footer.php";
+ ?>
+    </div>
+</div>
+
+<?php
+require_once "../includes/footer.php";
diff --git a/admin/database_updates/2.6.9.php b/admin/database_updates/2.6.9.php
new file mode 100644
index 000000000..f042b6329
--- /dev/null
+++ b/admin/database_updates/2.6.9.php
@@ -0,0 +1,27 @@
+<?php
+
+/*
+ * ITFlow - Database update to version 2.6.9 (from 2.6.8)
+ * Included by admin/database_updates.php - do not access directly
+ */
+
+defined('FROM_DB_UPDATER') || die("Direct file access is not allowed");
+
+    // Canned responses for ticket replies, managed from Admin > Canned Responses and
+    // picked from a dropdown on the ticket reply form.
+    //
+    // canned_response_category_id is a ticket category (categories.category_id where
+    // category_type = 'Ticket'), or 0 for one that offers itself on every ticket
+    // whatever its category.
+
+    mysqli_query($mysqli, "CREATE TABLE IF NOT EXISTS `canned_responses` (
+        `canned_response_id` int(11) NOT NULL AUTO_INCREMENT,
+        `canned_response_name` varchar(200) NOT NULL,
+        `canned_response_body` longtext DEFAULT NULL,
+        `canned_response_category_id` int(11) NOT NULL DEFAULT 0,
+        `canned_response_created_at` datetime NOT NULL DEFAULT current_timestamp(),
+        `canned_response_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
+        `canned_response_archived_at` datetime DEFAULT NULL,
+        PRIMARY KEY (`canned_response_id`),
+        KEY `canned_response_category_id` (`canned_response_category_id`)
+    ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci");
diff --git a/admin/includes/side_nav.php b/admin/includes/side_nav.php
index 87f8d23a5..57c932da1 100644
--- a/admin/includes/side_nav.php
+++ b/admin/includes/side_nav.php
@@ -124,6 +124,12 @@
                             <p>Ticket Templates</p>
                         </a>
                     </li>
+                    <li class="nav-item">
+                        <a href="/admin/canned_responses.php" class="nav-link <?= (basename($_SERVER['PHP_SELF']) == 'canned_responses.php' ? 'active' : '') ?>">
+                            <i class="nav-icon fas fa-comment-dots"></i>
+                            <p>Canned Responses</p>
+                        </a>
+                    </li>
                 <?php } ?>
                 <?php if ($config_module_enable_itdoc) { ?>
                     <!-- 2025-11-16 JQ - Hide Contracts not yet ready
diff --git a/admin/modals/canned_response/canned_response_add.php b/admin/modals/canned_response/canned_response_add.php
new file mode 100644
index 000000000..e71ceed93
--- /dev/null
+++ b/admin/modals/canned_response/canned_response_add.php
@@ -0,0 +1,58 @@
+<?php
+
+require_once '../../includes/modal_header.php';
+
+ob_start();
+
+?>
+<div class="modal-header bg-dark">
+    <h5 class="modal-title"><i class="fa fa-fw fa-comment-dots me-2"></i>New Canned Response</h5>
+    <button type="button" class="btn-close btn-close-white" data-bs-dismiss="modal"></button>
+</div>
+<form action="post.php" method="post" autocomplete="off">
+    <input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
+
+    <div class="modal-body">
+
+        <div class="mb-3">
+            <label>Name <strong class="text-danger">*</strong></label>
+            <div class="input-group">
+                    <span class="input-group-text"><i class="fa fa-fw fa-comment-dots"></i></span>
+                <input type="text" class="form-control" name="name" placeholder="What an agent picks it by" maxlength="200" required autofocus>
+            </div>
+        </div>
+
+        <div class="mb-3">
+            <label>Ticket Category</label>
+            <div class="input-group">
+                    <span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
+                <select class="form-select select2" name="category">
+                    <option value="0">- All ticket categories -</option>
+                    <?php
+
+                    $sql_categories = mysqli_query($mysqli, "SELECT category_id, category_name FROM categories WHERE category_type = 'Ticket' AND category_archived_at IS NULL ORDER BY category_name ASC");
+                    while ($row = mysqli_fetch_assoc($sql_categories)) {
+                        $category_id_select = intval($row['category_id']);
+                        $category_name_select = escapeHtml($row['category_name']); ?>
+                        <option value="<?= $category_id_select ?>"><?= $category_name_select ?></option>
+
+                    <?php } ?>
+                </select>
+            </div>
+            <small class="text-secondary">Leave this on all categories for a response that should be offered on every ticket.</small>
+        </div>
+
+        <div class="mb-3">
+            <label>Response</label>
+            <textarea class="form-control tinymceTicket" name="body"></textarea>
+        </div>
+
+    </div>
+    <div class="modal-footer">
+        <button type="submit" name="add_canned_response" class="btn btn-primary text-bold"><i class="fa fa-check me-2"></i>Create Canned Response</button>
+        <button type="button" class="btn btn-light" data-bs-dismiss="modal"><i class="fa fa-times me-2"></i>Cancel</button>
+    </div>
+</form>
+
+<?php
+require_once '../../../includes/modal_footer.php';
diff --git a/admin/modals/canned_response/canned_response_edit.php b/admin/modals/canned_response/canned_response_edit.php
new file mode 100644
index 000000000..1b9cfc4c3
--- /dev/null
+++ b/admin/modals/canned_response/canned_response_edit.php
@@ -0,0 +1,72 @@
+<?php
+
+require_once '../../includes/modal_header.php';
+
+$canned_response_id = intval($_GET['id']);
+
+$sql = mysqli_query($mysqli, "SELECT canned_response_name, canned_response_body, canned_response_category_id
+    FROM canned_responses WHERE canned_response_id = $canned_response_id LIMIT 1");
+$row = mysqli_fetch_assoc($sql);
+
+$canned_response_name = escapeHtml($row['canned_response_name']);
+$canned_response_category_id = intval($row['canned_response_category_id']);
+
+// Into a textarea, so escaped rather than purified - it is markup being edited, not rendered
+$canned_response_body = escapeHtml($row['canned_response_body']);
+
+// Generate the HTML form content using output buffering.
+ob_start();
+?>
+
+<div class="modal-header bg-dark">
+    <h5 class="modal-title"><i class="fa fa-fw fa-comment-dots me-2"></i>Editing Canned Response: <strong><?= $canned_response_name ?></strong></h5>
+    <button type="button" class="btn-close btn-close-white" data-bs-dismiss="modal"></button>
+</div>
+<form action="post.php" method="post" autocomplete="off">
+    <input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
+    <input type="hidden" name="canned_response_id" value="<?= $canned_response_id ?>">
+
+    <div class="modal-body">
+
+        <div class="mb-3">
+            <label>Name <strong class="text-danger">*</strong></label>
+            <div class="input-group">
+                    <span class="input-group-text"><i class="fa fa-fw fa-comment-dots"></i></span>
+                <input type="text" class="form-control" name="name" maxlength="200" value="<?= $canned_response_name ?>" required>
+            </div>
+        </div>
+
+        <div class="mb-3">
+            <label>Ticket Category</label>
+            <div class="input-group">
+                    <span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
+                <select class="form-select select2" name="category">
+                    <option value="0" <?php if ($canned_response_category_id == 0) { echo "selected"; } ?>>- All ticket categories -</option>
+                    <?php
+
+                    $sql_categories = mysqli_query($mysqli, "SELECT category_id, category_name FROM categories WHERE category_type = 'Ticket' AND category_archived_at IS NULL ORDER BY category_name ASC");
+                    while ($category_row = mysqli_fetch_assoc($sql_categories)) {
+                        $category_id_select = intval($category_row['category_id']);
+                        $category_name_select = escapeHtml($category_row['category_name']); ?>
+                        <option value="<?= $category_id_select ?>" <?php if ($canned_response_category_id == $category_id_select) { echo "selected"; } ?>><?= $category_name_select ?></option>
+
+                    <?php } ?>
+                </select>
+            </div>
+            <small class="text-secondary">Leave this on all categories for a response that should be offered on every ticket.</small>
+        </div>
+
+        <div class="mb-3">
+            <label>Response</label>
+            <textarea class="form-control tinymceTicket" name="body"><?= $canned_response_body ?></textarea>
+        </div>
+
+    </div>
+    <div class="modal-footer">
+        <button type="submit" name="edit_canned_response" class="btn btn-primary text-bold"><i class="fa fa-check me-2"></i>Save</button>
+        <button type="button" class="btn btn-light" data-bs-dismiss="modal"><i class="fa fa-times me-2"></i>Cancel</button>
+    </div>
+</form>
+
+<?php
+require_once '../../../includes/modal_footer.php';
diff --git a/admin/post/canned_response.php b/admin/post/canned_response.php
new file mode 100644
index 000000000..72c17a813
--- /dev/null
+++ b/admin/post/canned_response.php
@@ -0,0 +1,67 @@
+<?php
+
+// Canned Responses
+
+defined('FROM_POST_HANDLER') || die("Direct file access is not allowed");
+
+if (isset($_POST['add_canned_response'])) {
+
+    validateCSRFToken();
+
+    $name = escapeSql($_POST['name']);
+
+    // The body is TinyMCE HTML, so it goes in the way ticket replies and ticket template
+    // details do - escaped for the query only, and purified where it is rendered
+    $body = mysqli_real_escape_string($mysqli, $_POST['body']);
+
+    // 0 is the general case: offered on every ticket whatever its category
+    $category_id = intval($_POST['category']);
+
+    mysqli_query($mysqli, "INSERT INTO canned_responses SET canned_response_name = '$name', canned_response_body = '$body', canned_response_category_id = $category_id");
+
+    $canned_response_id = mysqli_insert_id($mysqli);
+
+    logAudit("Canned Response", "Create", "$session_name created canned response $name", 0, $canned_response_id);
+
+    flashAlert("Canned Response <strong>$name</strong> created");
+
+    redirect();
+
+}
+
+if (isset($_POST['edit_canned_response'])) {
+
+    validateCSRFToken();
+
+    $canned_response_id = intval($_POST['canned_response_id']);
+    $name = escapeSql($_POST['name']);
+    $body = mysqli_real_escape_string($mysqli, $_POST['body']);
+    $category_id = intval($_POST['category']);
+
+    mysqli_query($mysqli, "UPDATE canned_responses SET canned_response_name = '$name', canned_response_body = '$body', canned_response_category_id = $category_id WHERE canned_response_id = $canned_response_id");
+
+    logAudit("Canned Response", "Edit", "$session_name edited canned response $name", 0, $canned_response_id);
+
+    flashAlert("Canned Response <strong>$name</strong> edited");
+
+    redirect();
+
+}
+
+if (isset($_GET['delete_canned_response'])) {
+
+    validateCSRFToken();
+
+    $canned_response_id = intval($_GET['delete_canned_response']);
+
+    $name = escapeSql(getFieldById('canned_responses', $canned_response_id, 'canned_response_name'));
+
+    mysqli_query($mysqli, "DELETE FROM canned_responses WHERE canned_response_id = $canned_response_id");
+
+    logAudit("Canned Response", "Delete", "$session_name deleted canned response $name", 0, $canned_response_id);
+
+    flashAlert("Canned Response <strong>$name</strong> deleted", 'error');
+
+    redirect();
+
+}
diff --git a/agent/ajax.php b/agent/ajax.php
index 066959646..931221f4b 100644
--- a/agent/ajax.php
+++ b/agent/ajax.php
@@ -382,6 +382,37 @@ if (isset($_GET['get_active_clients'])) {
     echo json_encode($response);
 }
 
+/*
+ * Returns the body of one canned response, for the picker on the ticket reply form.
+ * Fetched on demand rather than rendered into every ticket page, because the bodies are
+ * full HTML replies and an install can have a lot of them.
+ */
+if (isset($_GET['get_canned_response'])) {
+    enforceUserPermission('module_support');
+
+    $canned_response_id = intval($_GET['get_canned_response']);
+
+    $canned_sql = mysqli_query($mysqli, "SELECT canned_response_body FROM canned_responses
+        WHERE canned_response_id = $canned_response_id AND canned_response_archived_at IS NULL LIMIT 1");
+
+    $canned_row = mysqli_fetch_assoc($canned_sql);
+
+    // Purified here rather than at save time, the same way ticket replies and ticket
+    // template details are - what lands in the editor is what would have been rendered
+    require_once "../libs/htmlpurifier/HTMLPurifier.standalone.php";
+
+    $canned_purifier_config = HTMLPurifier_Config::createDefault();
+    $canned_purifier_config->set('Cache.DefinitionImpl', null);
+    $canned_purifier_config->set('URI.AllowedSchemes', ['data' => true, 'src' => true, 'http' => true, 'https' => true]);
+    $canned_purifier = new HTMLPurifier($canned_purifier_config);
+
+    $response = [];
+    $response['body'] = $canned_row ? $canned_purifier->purify($canned_row['canned_response_body']) : '';
+
+    echo json_encode($response);
+
+}
+
 /*
  * Returns ordered list of active contacts for a specified client
  */
diff --git a/agent/ticket.php b/agent/ticket.php
index 9902bdae3..48cd44e3e 100644
--- a/agent/ticket.php
+++ b/agent/ticket.php
@@ -727,8 +727,57 @@ if (isset($_GET['ticket_id'])) {
                                     <?php } ?>
                                 </div>
 
+                                <?php
+
+                                /*
+                                 * Canned responses offered on this ticket: the ones tied to its
+                                 * category, plus the general ones that are offered everywhere.
+                                 * Names only - the body is fetched when one is picked, so a
+                                 * shelf of long responses does not ride along with every ticket.
+                                 */
+                                $sql_canned_responses = mysqli_query($mysqli, "SELECT canned_response_id, canned_response_name, canned_response_category_id
+                                    FROM canned_responses
+                                    WHERE canned_response_archived_at IS NULL
+                                    AND (canned_response_category_id = 0 OR canned_response_category_id = $ticket_category)
+                                    ORDER BY canned_response_name ASC");
+
+                                $canned_responses_for_category = [];
+                                $canned_responses_general = [];
+
+                                while ($canned_row = mysqli_fetch_assoc($sql_canned_responses)) {
+                                    if (intval($canned_row['canned_response_category_id']) === 0) {
+                                        $canned_responses_general[] = $canned_row;
+                                    } else {
+                                        $canned_responses_for_category[] = $canned_row;
+                                    }
+                                }
+
+                                if ($canned_responses_for_category || $canned_responses_general) { ?>
+
+                                    <div class="mb-3">
+                                        <select class="form-select" id="canned_response_picker">
+                                            <option value="">- Insert a canned response -</option>
+                                            <?php if ($canned_responses_for_category) { ?>
+                                                <optgroup label="<?= $ticket_category_display ?>">
+                                                    <?php foreach ($canned_responses_for_category as $canned_row) { ?>
+                                                        <option value="<?= intval($canned_row['canned_response_id']) ?>"><?= escapeHtml($canned_row['canned_response_name']) ?></option>
+                                                    <?php } ?>
+                                                </optgroup>
+                                            <?php } ?>
+                                            <?php if ($canned_responses_general) { ?>
+                                                <optgroup label="All categories">
+                                                    <?php foreach ($canned_responses_general as $canned_row) { ?>
+                                                        <option value="<?= intval($canned_row['canned_response_id']) ?>"><?= escapeHtml($canned_row['canned_response_name']) ?></option>
+                                                    <?php } ?>
+                                                </optgroup>
+                                            <?php } ?>
+                                        </select>
+                                    </div>
+
+                                <?php } ?>
+
                                 <div class="mb-3">
-                                    <textarea class="form-control tinymceTicket" name="ticket_reply" placeholder="Type a response"></textarea>
+                                    <textarea class="form-control tinymceTicket" id="ticket_reply" name="ticket_reply" placeholder="Type a response"></textarea>
                                 </div>
 
                                 <div class="mb-3">
@@ -1424,6 +1473,43 @@ require_once "../includes/footer.php";
         });
     }
 
+    // Canned responses - insert at the cursor rather than replacing, so picking one into a
+    // half-written reply adds to it. The body is fetched on demand; TinyMCE owns the field
+    // by now, so setting the textarea value directly would do nothing visible.
+    const cannedPicker = document.getElementById('canned_response_picker');
+    if (cannedPicker) {
+        cannedPicker.addEventListener('change', function () {
+            const cannedId = cannedPicker.value;
+            if (!cannedId) return;
+
+            cannedPicker.disabled = true;
+
+            fetch('ajax.php?get_canned_response=' + encodeURIComponent(cannedId))
+                .then(response => response.json())
+                .then(data => {
+                    const editor = window.tinymce ? tinymce.get('ticket_reply') : null;
+
+                    if (editor) {
+                        editor.insertContent(data.body);
+                        editor.focus();
+                    } else {
+                        // TinyMCE failed to load - fall back to the plain textarea
+                        const textarea = document.getElementById('ticket_reply');
+                        if (textarea) {
+                            textarea.value += data.body;
+                        }
+                    }
+                })
+                .catch(() => {
+                    alert('Could not load that canned response.');
+                })
+                .finally(() => {
+                    cannedPicker.disabled = false;
+                    cannedPicker.value = '';
+                });
+        });
+    }
+
     // Conversation filter - show everything, only what the client can see, or only internal notes
     const replyFilter = document.getElementById('replyFilter');
     if (replyFilter) {
diff --git a/db.sql b/db.sql
index af7c4f855..39ddba85e 100644
--- a/db.sql
+++ b/db.sql
@@ -471,6 +471,26 @@ CREATE TABLE `calendars` (
 ) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
 /*!40101 SET character_set_client = @saved_cs_client */;
 
+--
+-- Table structure for table `canned_responses`
+--
+
+DROP TABLE IF EXISTS `canned_responses`;
+/*!40101 SET @saved_cs_client     = @@character_set_client */;
+/*!40101 SET character_set_client = utf8mb4 */;
+CREATE TABLE `canned_responses` (
+  `canned_response_id` int(11) NOT NULL AUTO_INCREMENT,
+  `canned_response_name` varchar(200) NOT NULL,
+  `canned_response_body` longtext DEFAULT NULL,
+  `canned_response_category_id` int(11) NOT NULL DEFAULT 0,
+  `canned_response_created_at` datetime NOT NULL DEFAULT current_timestamp(),
+  `canned_response_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
+  `canned_response_archived_at` datetime DEFAULT NULL,
+  PRIMARY KEY (`canned_response_id`),
+  KEY `canned_response_category_id` (`canned_response_category_id`)
+) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
+/*!40101 SET character_set_client = @saved_cs_client */;
+
 --
 -- Table structure for table `categories`
 --
@@ -3151,4 +3171,4 @@ CREATE TABLE `vendors` (
 /*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;
 /*!40111 SET SQL_NOTES=@OLD_SQL_NOTES */;
 
--- Dump completed on 2026-08-15 16:40:00
+-- Dump completed on 2026-08-15 17:28:46