diff --git a/post/user/ticket.php b/post/user/ticket.php
index 41d31701..2cdafddf 100644
--- a/post/user/ticket.php
+++ b/post/user/ticket.php
@@ -576,7 +576,7 @@ if (isset($_POST['assign_ticket'])) {
         $agent_name = "No One";
     } else {
         // Get & verify assigned agent details
-        $agent_details_sql = mysqli_query($mysqli, "SELECT user_name, user_email FROM users LEFT JOIN user_settings ON users.user_id = user_settings.user_id WHERE users.user_id = $assigned_to AND users.user_role_id > 1");
+        $agent_details_sql = mysqli_query($mysqli, "SELECT user_name, user_email FROM users WHERE users.user_id = $assigned_to");
         $agent_details = mysqli_fetch_array($agent_details_sql);
 
         $agent_name = sanitizeInput($agent_details['user_name']);