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Move Attachments to Assignment in new ticket get rid of help texts in reply for attachments and update changelog
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21
CHANGELOG.md
21
CHANGELOG.md
@@ -33,6 +33,12 @@ This file documents all notable changes made to ITFlow.
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> Run `--update_db` after **every** ITFlow update from now on, not just this one — any release may
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> contain database changes.
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>
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> On an install with a lot of ticket history the database update can take **a minute or more** —
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> one step generates a guest URL key for every ticket that is missing one, row by row. Let it run
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> to completion. If it is interrupted it resumes cleanly on the next run, but this is another
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> reason not to attempt the update through the web interface, which is bound by PHP's execution
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> time limit.
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>
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> **Back up your database before upgrading.**
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- **A new cron job is required if you intend to use ticket SLAs.** `cron/ticket_sla.php` moves
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@@ -79,6 +85,17 @@ This file documents all notable changes made to ITFlow.
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onto every ticket the schedule raises - from the nightly cron run and from a forced run alike.
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Clearing the template leaves the recurring ticket's own subject and details untouched. The
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recurring ticket list shows which schedules carry a template and how many tasks it adds.
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- **Recurring tickets now own their task list.** A linked ticket template fills the list in when
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it is picked, but the list can then be edited per schedule, and it is those edits the run reads.
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Existing schedules are backfilled from their template by the database update, so every recurring
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ticket keeps raising exactly the tasks it raises today.
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- **Agents can attach files to tickets from within the app**, both when raising a ticket and on a
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reply. Attachments are emailed to the contact through the mail queue. A 10 MB ceiling applies to
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each message as a whole; anything that does not fit stays on the ticket for the recipient to
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download instead.
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- Tasks can now be added and edited inline in the add-ticket and add-recurring-ticket modals.
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- The older add-ticket modal has been retired — there is now a single add-ticket modal.
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- Watchers have moved into the assignment section of the add-ticket modal.
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- Added **ticket reply API endpoints** for creating and reading replies.
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- Payments and Revenues have been combined into a single **Income** page, keeping all income in
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one place, with CSV export. Revenue not tied to an invoice can still be added there; payments
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@@ -164,6 +181,10 @@ This file documents all notable changes made to ITFlow.
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and the confirmation message, reading an unrelated record's id in place of the name.
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- Bulk-creating tickets from a template against multiple assets only added the template's tasks to
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the first ticket, and dropped each task's completion estimate.
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- Deleting a ticket template now unlinks it from any recurring ticket that referenced it, instead
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of leaving the schedule pointing at a template that no longer exists.
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- Fixed the asset section in the recurring ticket modal when opened outside a client, and project
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selection when raising a ticket.
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- Tickets raised by the nightly recurring schedule were created without a guest URL key, so the
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"View ticket" link in reply and task-approval emails for those tickets could not be opened.
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Cron now generates a key like every other path that raises a ticket, and existing tickets
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