diff --git a/post/ticket.php b/post/ticket.php
index 4623a4fc..f4cbc635 100644
--- a/post/ticket.php
+++ b/post/ticket.php
@@ -613,6 +613,114 @@ if (isset($_POST['bulk_edit_ticket_priority'])) {
}
+if (isset($_POST['bulk_close_tickets'])) {
+
+ // Role check
+ validateTechRole();
+
+ // POST variables
+ $details = mysqli_escape_string($mysqli, $_POST['bulk_details']);
+
+ // Get a Ticket Count
+ $ticket_count = count($_POST['ticket_ids']);
+
+ // Assign Tech to Selected Tickets
+ if (!empty($_POST['ticket_ids'])) {
+ foreach($_POST['ticket_ids'] as $ticket_id) {
+ $ticket_id = intval($ticket_id);
+
+ $sql = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_id = $ticket_id");
+ $row = mysqli_fetch_array($sql);
+
+ $ticket_prefix = sanitizeInput($row['ticket_prefix']);
+ $ticket_number = intval($row['ticket_number']);
+ $ticket_status = sanitizeInput($row['ticket_status']);
+ $ticket_subject = sanitizeInput($row['ticket_subject']);
+ $current_ticket_priority = sanitizeInput($row['ticket_priority']);
+ $client_id = intval($row['ticket_client_id']);
+
+ // Update ticket & insert reply
+ mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 'Closed' WHERE ticket_id = $ticket_id");
+
+ mysqli_query($mysqli,"INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
+
+ // Logging
+ mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Close', log_description = '$session_name closed $ticket_prefix$ticket_number - $ticket_subject in a bulk action', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $ticket_id");
+
+ // Client notification email
+ if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1) {
+
+ // Get Contact details
+ $ticket_sql = mysqli_query($mysqli,"SELECT contact_name, contact_email FROM tickets
+ LEFT JOIN contacts ON ticket_contact_id = contact_id
+ WHERE ticket_id = $ticket_id
+ ");
+ $row = mysqli_fetch_array($ticket_sql);
+
+ $contact_name = sanitizeInput($row['contact_name']);
+ $contact_email = sanitizeInput($row['contact_email']);
+
+ // Sanitize Config vars from get_settings.php
+ $config_ticket_from_name = sanitizeInput($config_ticket_from_name);
+ $config_ticket_from_email = sanitizeInput($config_ticket_from_email);
+ $config_base_url = sanitizeInput($config_base_url);
+
+ // Get Company Info
+ $sql = mysqli_query($mysqli,"SELECT company_name, company_phone FROM companies WHERE company_id = 1");
+ $row = mysqli_fetch_array($sql);
+ $company_name = sanitizeInput($row['company_name']);
+ $company_phone = sanitizeInput(formatPhoneNumber($row['company_phone']));
+
+ // Check email valid
+ if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
+
+ $data = [];
+
+ $subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
+ $body = "Hello $contact_name,
Your ticket regarding \"$ticket_subject\" has been closed.
$details
We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email.
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
--
$company_name - Support
$config_ticket_from_email
$company_phone";
+
+ // Email Ticket Contact
+ // Queue Mail
+
+ $data[] = [
+ 'from' => $config_ticket_from_email,
+ 'from_name' => $config_ticket_from_name,
+ 'recipient' => $contact_email,
+ 'recipient_name' => $contact_name,
+ 'subject' => $subject,
+ 'body' => $body
+ ];
+
+ // Also Email all the watchers
+ $sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
+ $body .= "
----------------------------------------
DO NOT REPLY - YOU ARE RECEIVING THIS EMAIL BECAUSE YOU ARE A WATCHER";
+ while ($row = mysqli_fetch_array($sql_watchers)) {
+ $watcher_email = sanitizeInput($row['watcher_email']);
+
+ // Queue Mail
+ $data[] = [
+ 'from' => $config_ticket_from_email,
+ 'from_name' => $config_ticket_from_name,
+ 'recipient' => $watcher_email,
+ 'recipient_name' => $watcher_email,
+ 'subject' => $subject,
+ 'body' => $body
+ ];
+ }
+ addToMailQueue($mysqli, $data);
+ }
+
+ }
+ // End Mail IF
+ } // End Loop
+ } // End Array Empty Check
+
+ $_SESSION['alert_message'] = "You closed $ticket_count Tickets";
+
+ header("Location: " . $_SERVER["HTTP_REFERER"]);
+
+}
+
if (isset($_POST['add_ticket_reply'])) {
validateTechRole();
diff --git a/ticket_bulk_close_modal.php b/ticket_bulk_close_modal.php
new file mode 100644
index 00000000..13555988
--- /dev/null
+++ b/ticket_bulk_close_modal.php
@@ -0,0 +1,23 @@
+