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Fix some Ticket History gaps

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johnnyq
2026-08-01 14:33:37 -04:00
parent cdb4a43b89
commit 75028ba09a
11 changed files with 163 additions and 10 deletions
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31
admin/post/users.php
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@@ -216,10 +216,21 @@ if (isset($_GET['disable_user'])) {
mysqli_query($mysqli, "UPDATE users SET user_status = 0 WHERE user_id = $user_id");
// Un-assign tickets
// Un-assign tickets. Collect them first so each one gets a history entry -
// otherwise a whole queue silently goes unassigned with nothing to explain it
$affected_ticket_ids = array();
$sql_affected_tickets = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_assigned_to = $user_id AND ticket_closed_at IS NULL");
while ($affected_ticket_row = mysqli_fetch_assoc($sql_affected_tickets)) {
$affected_ticket_ids[] = intval($affected_ticket_row['ticket_id']);
}
mysqli_query($mysqli, "UPDATE tickets SET ticket_assigned_to = 0 WHERE ticket_assigned_to = $user_id AND ticket_closed_at IS NULL");
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_assigned_to = 0 WHERE recurring_ticket_assigned_to = $user_id");
foreach ($affected_ticket_ids as $affected_ticket_id) {
logTicketHistory($affected_ticket_id, "$session_name unassigned the ticket when $user_name was disabled");
}
logAudit("User", "Disable", "$session_name disabled user $name", 0, $user_id);
flashAlert("User <strong>$user_name</strong> disabled", 'error');
@@ -256,10 +267,26 @@ if (isset($_POST['archive_user'])) {
$user_name = escapeSql(getFieldById('users', $user_id, 'user_name'));
// Un-assign / Re-assign tickets
// Un-assign / Re-assign tickets. Same as above - collect them first so the
// move shows up on each ticket's history
$affected_ticket_ids = array();
$sql_affected_tickets = mysqli_query($mysqli, "SELECT ticket_id FROM tickets WHERE ticket_assigned_to = $user_id AND ticket_closed_at IS NULL AND ticket_resolved_at IS NULL");
while ($affected_ticket_row = mysqli_fetch_assoc($sql_affected_tickets)) {
$affected_ticket_ids[] = intval($affected_ticket_row['ticket_id']);
}
mysqli_query($mysqli, "UPDATE tickets SET ticket_assigned_to = $ticket_assign WHERE ticket_assigned_to = $user_id AND ticket_closed_at IS NULL AND ticket_resolved_at IS NULL");
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_assigned_to = $ticket_assign WHERE recurring_ticket_assigned_to = $user_id");
$reassigned_to_name = $ticket_assign ? escapeSql(getFieldById('users', $ticket_assign, 'user_name', 'raw')) : '';
foreach ($affected_ticket_ids as $affected_ticket_id) {
if ($reassigned_to_name) {
logTicketHistory($affected_ticket_id, "$session_name reassigned the ticket to $reassigned_to_name when $user_name was archived");
} else {
logTicketHistory($affected_ticket_id, "$session_name unassigned the ticket when $user_name was archived");
}
}
// Archive user query
mysqli_query($mysqli, "UPDATE users SET user_name = '$user_name (archived)', user_password = '$password', user_status = 0, user_specific_encryption_ciphertext = '', user_archived_at = NOW() WHERE user_id = $user_id");