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Fix some Ticket History gaps

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This commit is contained in:
johnnyq
2026-08-01 14:33:37 -04:00
parent cdb4a43b89
commit 75028ba09a
11 changed files with 163 additions and 10 deletions
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5
agent/ajax.php
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@@ -545,6 +545,8 @@ if (isset($_POST['update_kanban_ticket'])) {
mysqli_query($mysqli, "UPDATE tickets SET ticket_order = $kanban, ticket_status = $status, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id");
resetTicketResolutionSla($ticket_id);
syncTicketSlaClock($ticket_id);
$new_status_name = getTicketStatusName($status, 'sql');
logTicketHistory($ticket_id, "$session_name reopened the ticket to $new_status_name from the kanban");
triggerCustomAction('ticket_update', $ticket_id);
} elseif ($status === $statuses['Resolved']) {
// If the ticket was moved to a resolved status, we need to update ticket_resolved_at
@@ -554,6 +556,7 @@ if (isset($_POST['update_kanban_ticket'])) {
setTicketFirstResponse($ticket_id);
setTicketResolutionSlaMet($ticket_id);
syncTicketSlaClock($ticket_id);
logTicketHistory($ticket_id, "$session_name resolved the ticket from the kanban");
triggerCustomAction('ticket_update', $ticket_id);
// Client notification email
@@ -635,6 +638,8 @@ if (isset($_POST['update_kanban_ticket'])) {
// If the ticket was moved from any status to another status
mysqli_query($mysqli, "UPDATE tickets SET ticket_order = $kanban, ticket_status = $status WHERE ticket_id = $ticket_id");
syncTicketSlaClock($ticket_id);
$new_status_name = getTicketStatusName($status, 'sql');
logTicketHistory($ticket_id, "$session_name set the status to $new_status_name from the kanban");
triggerCustomAction('ticket_update', $ticket_id);
}
}