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Fix some Ticket History gaps

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johnnyq
2026-08-01 14:33:37 -04:00
parent cdb4a43b89
commit 75028ba09a
11 changed files with 163 additions and 10 deletions
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5
api/v1/ticket_replies/create.php
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@@ -87,11 +87,16 @@ if (!empty($ticket_id) && !empty($reply)) {
if (!empty($reply_ticket_status)) {
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = $reply_ticket_status WHERE ticket_id = $ticket_id LIMIT 1");
$new_status_name = getTicketStatusName($reply_ticket_status, 'sql');
logTicketHistory($ticket_id, "Status set to $new_status_name via the API ($api_key_name)");
// Resolve the ticket, if set
if ($reply_ticket_status == 4) {
mysqli_query($mysqli, "UPDATE tickets SET ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id AND ticket_resolved_at IS NULL LIMIT 1");
setTicketResolutionSlaMet($ticket_id);
logTicketHistory($ticket_id, "Resolved via the API ($api_key_name)");
logAudit("Ticket", "Resolved", "Resolved ticket $ticket_prefix$ticket_number via API ($api_key_name)", $client_id, $ticket_id);
triggerCustomAction('ticket_resolve', $ticket_id);