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Fix some Ticket History gaps

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This commit is contained in:
johnnyq
2026-08-01 14:33:37 -04:00
parent cdb4a43b89
commit 75028ba09a
11 changed files with 163 additions and 10 deletions
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4
client/post.php
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@@ -107,6 +107,7 @@ if (isset($_POST['add_ticket_comment'])) {
// Update Ticket Last Response Field & set ticket to open as client has replied
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2 WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id LIMIT 1");
syncTicketSlaClock($ticket_id);
logTicketHistory($ticket_id, "$session_contact_name replied from the client portal, reopening the ticket");
// Get ticket details & Notify the assigned tech (if any)
@@ -247,6 +248,7 @@ if (isset($_GET['resolve_ticket'])) {
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 4, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id");
setTicketResolutionSlaMet($ticket_id);
syncTicketSlaClock($ticket_id);
logTicketHistory($ticket_id, "$session_contact_name resolved the ticket from the client portal");
// Add reply
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket resolved by $session_contact_name.', ticket_reply_type = 'Client', ticket_reply_by = $session_contact_id, ticket_reply_ticket_id = $ticket_id");
@@ -284,6 +286,7 @@ if (isset($_GET['reopen_ticket'])) {
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id");
resetTicketResolutionSla($ticket_id);
syncTicketSlaClock($ticket_id);
logTicketHistory($ticket_id, "$session_contact_name reopened the ticket from the client portal");
// Add reply
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket reopened by $session_contact_name.', ticket_reply_type = 'Client', ticket_reply_by = $session_contact_id, ticket_reply_ticket_id = $ticket_id");
@@ -320,6 +323,7 @@ if (isset($_GET['close_ticket'])) {
// Fully close ticket
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 5, ticket_closed_at = NOW() WHERE ticket_id = $ticket_id AND ticket_client_id = $session_client_id");
syncTicketSlaClock($ticket_id);
logTicketHistory($ticket_id, "$session_contact_name closed the ticket from the client portal");
// Add reply
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket closed by $session_contact_name.', ticket_reply_type = 'Client', ticket_reply_by = $session_contact_id, ticket_reply_ticket_id = $ticket_id");