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Fix some Ticket History gaps

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This commit is contained in:
johnnyq
2026-08-01 14:33:37 -04:00
parent cdb4a43b89
commit 75028ba09a
11 changed files with 163 additions and 10 deletions
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2
cron/nightly_tasks.php
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@@ -527,6 +527,8 @@ while ($row = mysqli_fetch_assoc($sql_resolved_tickets_to_close)) {
syncTicketSlaClock($ticket_id);
//Logging
logTicketHistory($ticket_id, "Automatically closed after $config_ticket_autoclose_hours hours with no activity");
logAudit("Ticket", "Closed", "$ticket_prefix$ticket_number auto closed", $client_id, $ticket_id);
triggerCustomAction('ticket_close', $ticket_id);

2
cron/ticket_email_parser.php
View File

@@ -350,6 +350,8 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2, ticket_resolved_at = NULL WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");
resetTicketResolutionSla($ticket_id);
logTicketHistory($ticket_id, "$from_email_esc replied by email, reopening the ticket");
logAudit("Ticket", "Edit", "Email parser: Client contact $from_email_esc updated ticket $config_ticket_prefix$ticket_number_esc ($subject)", $client_id, $ticket_id);
triggerCustomAction('ticket_reply_client', $ticket_id);
return true;