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https://github.com/itflow-org/itflow
synced 2026-02-28 10:54:52 +00:00
Add task approval system
This commit is contained in:
wrongecho
@@ -155,6 +155,247 @@ if (isset($_GET['undo_complete_task'])) {
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}
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if (isset($_POST['add_ticket_task_approver'])) {
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validateCSRFToken($_POST['csrf_token']);
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enforceUserPermission('module_support', 2);
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$task_id = intval($_POST['task_id']);
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$scope = sanitizeInput($_POST['approval_scope']);
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$type = sanitizeInput($_POST['approval_type']);
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$approval_url_key = randomString(32);
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$required_user_id = "NULL";
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if ($type == 'specific') {
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$required_user_id = intval($_POST['approval_required_user_id']);
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}
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mysqli_query($mysqli, "INSERT INTO task_approvals SET approval_scope = '$scope', approval_type = '$type', approval_required_user_id = $required_user_id, approval_status = 'pending', approval_created_by = $session_user_id, approval_url_key = '$approval_url_key', approval_task_id = $task_id");
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$approval_id = mysqli_insert_id($mysqli);
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// Task/Ticket Info
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$tt_row = mysqli_fetch_array(mysqli_query($mysqli, "
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SELECT * FROM tasks
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LEFT JOIN tickets ON ticket_id = task_ticket_id
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LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
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WHERE task_id = $task_id LIMIT 1
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")
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);
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$task_name = sanitizeInput($tt_row['task_name']);
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$ticket_id = intval($tt_row['task_ticket_id']);
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$ticket_prefix = sanitizeInput($tt_row['ticket_prefix']);
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$ticket_number = intval($tt_row['ticket_number']);
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$ticket_subject = sanitizeInput($tt_row['ticket_subject']);
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$ticket_status = sanitizeInput($tt_row['ticket_status_name']);
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$ticket_url_key = sanitizeInput($tt_row['ticket_url_key']);
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$ticket_contact_id = intval($tt_row['ticket_contact_id']);
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$client_id = intval($tt_row['ticket_client_id']);
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// --Notifications--
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// Sanitize Config vars from get_settings.php
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$config_ticket_from_name = sanitizeInput($config_ticket_from_name);
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$config_ticket_from_email = sanitizeInput($config_ticket_from_email);
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$config_base_url = sanitizeInput($config_base_url);
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// Get Company Info
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$crow = mysqli_fetch_array(mysqli_query($mysqli, "SELECT company_name, company_phone, company_phone_country_code FROM companies WHERE company_id = 1"));
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$company_name = sanitizeInput($crow['company_name']);
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$company_phone = sanitizeInput(formatPhoneNumber($crow['company_phone'], $crow['company_phone_country_code']));
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// Email contents
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$subject = "Ticket task approval required - [$ticket_prefix$ticket_number] - $ticket_subject";
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$body = "<i style=\'color: #808080\'>##- Please type your reply above this line -##</i><br><br>Hello,<br><br>A ticket regarding $ticket_subject has a task requiring your approval:- <br>Task name: $task_name<br>Scope/Type: $scope - $type <br><br>To approve this task, please click <a href=\'https://$config_base_url/guest/guest_approve_ticket_task.php?task_approval_id=$approval_id&url_key=$approval_url_key\'>here</a>.<br>If you require further information, please reply to this e-mail.<br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Status: $ticket_status<br>Portal: <a href=\'https://$config_base_url/guest/guest_view_ticket.php?ticket_id=$ticket_id&url_key=$ticket_url_key\'>View ticket</a><br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
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if ($scope == 'internal' && $type == 'specific' && $session_user_id !== $required_user_id) {
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mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name needs your approval for ticket $ticket_prefix$ticket_number task $task_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = 0, notification_user_id = $required_user_id");
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if (!empty($config_smtp_host)) {
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$agent_contact = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT user_name, user_email FROM users WHERE user_id = $required_user_id AND user_archived_at IS NULL"));
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$name = sanitizeInput($agent_contact['user_name']);
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$email = sanitizeInput($agent_contact['user_email']);
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// Only add contact to email queue if email is valid
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if (filter_var($email, FILTER_VALIDATE_EMAIL)) {
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $email,
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'recipient_name' => $name,
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'subject' => $subject,
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'body' => $body
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];
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addToMailQueue($data);
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}
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}
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}
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if (!empty($config_smtp_host) && $scope == 'client' && $type == 'any') {
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$contact_row = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT contact_name, contact_email FROM contacts WHERE contact_id = $ticket_contact_id LIMIT 1"));
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$contact_name = sanitizeInput($contact_row['contact_name']);
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$contact_email = sanitizeInput($contact_row['contact_email']);
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$data = [];
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if (filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $subject,
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'body' => $body
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];
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addToMailQueue($data);
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}
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}
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if (!empty($config_smtp_host) && $scope == 'client' && $type == 'technical') {
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$sql_technical_contacts = mysqli_query(
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$mysqli,
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"SELECT contact_name, contact_email FROM contacts
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WHERE contact_technical = 1
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AND contact_email != ''
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AND contact_client_id = $client_id"
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);
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$data = [];
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while ($technical_contact = mysqli_fetch_array($sql_technical_contacts)) {
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$technical_contact_name = sanitizeInput($technical_contact['contact_name']);
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$technical_contact_email = sanitizeInput($technical_contact['contact_email']);
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if (filter_var($technical_contact_email, FILTER_VALIDATE_EMAIL)) {
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $technical_contact_email,
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'recipient_name' => $technical_contact_name,
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'subject' => $subject,
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'body' => $body
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];
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}
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}
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addToMailQueue($data);
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}
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if (!empty($config_smtp_host) && $scope == 'client' && $type == 'billing') {
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$sql_billing_contacts = mysqli_query(
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$mysqli,
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"SELECT contact_name, contact_email FROM contacts
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WHERE contact_billing = 1
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AND contact_email != ''
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AND contact_client_id = $client_id"
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);
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$data = [];
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while ($billing_contact = mysqli_fetch_array($sql_billing_contacts)) {
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$billing_contact_name = sanitizeInput($billing_contact['contact_name']);
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$billing_contact_email = sanitizeInput($billing_contact['contact_email']);
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if (filter_var($billing_contact_email, FILTER_VALIDATE_EMAIL)) {
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$data[] = [
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'from' => $config_ticket_from_email,
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'from_name' => $config_ticket_from_name,
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'recipient' => $billing_contact_email,
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'recipient_name' => $billing_contact_name,
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'subject' => $subject,
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'body' => $body
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];
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}
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}
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addToMailQueue($data);
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}
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// Logging
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logAction("Task", "Edit", "$session_name added task approver for $task_name", $client_id, $task_id);
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flash_alert("Added approver");
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redirect();
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}
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if (isset($_GET['approve_ticket_task'])) {
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validateCSRFToken($_GET['csrf_token']);
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enforceUserPermission('module_support', 2);
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$task_id = intval($_GET['approve_task']);
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$approval_id = intval($_GET['approval_id']);
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$approval_row = mysqli_fetch_array(mysqli_query($mysqli, "SELECT * FROM task_approvals LEFT JOIN tasks on task_id = approval_task_id WHERE approval_id = $approval_id AND approval_task_id = $task_id AND approval_scope = 'internal'"));
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$task_name = nullable_htmlentities($approval_row['task_name']);
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$scope = nullable_htmlentities($approval_row['approval_scope']);
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$type = nullable_htmlentities($approval_row['approval_type']);
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$required_user = intval($approval_row['approval_required_user_id']);
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$created_by = intval($approval_row['approval_created_by']);
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$ticket_id = intval($approval_row['task_ticket_id']);
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if (!$approval_row) {
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flash_alert("Cannot find/approve that task", 'error');
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redirect();
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exit;
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}
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// Validate approver (deny)
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if ($required_user > 0 && $required_user !== $session_user_id) {
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flash_alert("You cannot approve that task", 'error');
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redirect();
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exit;
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}
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if ($required_user == 0 && $type = 'any' && $created_by == $session_user_id) {
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flash_alert("You cannot approve your own task", 'error');
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redirect();
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exit;
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}
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// Approve
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mysqli_query($mysqli, "UPDATE task_approvals SET approval_status = 'approved', approval_approved_by = $session_user_id WHERE approval_id = $approval_id AND approval_task_id = $task_id AND approval_scope = 'internal'");
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// Notify
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mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name approved ticket task $task_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = 0, notification_user_id = $created_by");
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// TODO: Email agent
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// Logging
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logAction("Task", "Edit", "$session_name approved task $task_name (approval $approval_id)", 0, $task_id);
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flash_alert("Approved");
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redirect();
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}
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if (isset($_GET['delete_ticket_task_approver'])) {
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validateCSRFToken($_GET['csrf_token']);
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enforceUserPermission('module_support', 3);
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$approval_id = intval($_GET['delete_ticket_task_approver']);
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mysqli_query($mysqli, "DELETE FROM task_approvals WHERE approval_id = $approval_id");
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logAction("Task", "Delete", "$session_name deleted task approval request ($approval_id)", 0, 0);
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flash_alert("Approval request deleted", 'error');
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redirect();
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}
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if (isset($_GET['complete_all_tasks'])) {
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enforceUserPermission('module_support', 2);
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