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Ticket status colours

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Standardize ticket statuses via function
This commit is contained in:
Marcus Hill
2024-03-24 10:12:02 +00:00
parent b47aba1d5a
commit 796ba6633e
3 changed files with 29 additions and 36 deletions
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36
ticket.php
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@@ -77,17 +77,7 @@ if (isset($_GET['ticket_id'])) {
$ticket_feedback = nullable_htmlentities($row['ticket_feedback']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
if ($ticket_status == "New") {
$ticket_status_display = "<span class='p-2 badge badge-danger'>$ticket_status</span>";
} elseif ($ticket_status == "Open") {
$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
} elseif ($ticket_status == "On Hold") {
$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
} elseif ($ticket_status == "Auto Close" || $ticket_status == "Closed") {
$ticket_status_display = "<span class='p-2 badge badge-dark'>$ticket_status</span>";
} else {
$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>"; // To be removed
}
$ticket_status_color = getTicketStatusColor($ticket_status);
$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
@@ -163,7 +153,7 @@ if (isset($_GET['ticket_id'])) {
$row = mysqli_fetch_array($ticket_total_reply_time);
$ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']);
// Client Tags
$client_tag_name_display_array = array();
$client_tag_id_array = array();
@@ -186,13 +176,13 @@ if (isset($_GET['ticket_id'])) {
}
$client_tags_display = implode(' ', $client_tag_name_display_array);
// Get the number of ticket Responses
$ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_responses_sql);
$ticket_responses = intval($row['ticket_responses']);
// Get & format asset warranty expiry
$date = date('Y-m-d H:i:s');
$dt_value = $asset_warranty_expire; //sample date
@@ -219,7 +209,7 @@ if (isset($_GET['ticket_id'])) {
ORDER BY ticket_reply_id DESC"
);
// Get other tickets for this asset
if (!empty($asset_id)) {
$sql_asset_tickets = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_asset_id = $asset_id ORDER BY ticket_number DESC");
@@ -237,7 +227,7 @@ if (isset($_GET['ticket_id'])) {
AND user_archived_at IS NULL
ORDER BY user_name ASC"
);
// Get Ticket Attachments
$sql_ticket_attachments = mysqli_query(
@@ -262,7 +252,7 @@ if (isset($_GET['ticket_id'])) {
<div class="card card-body">
<div class="row">
<div class="col-9">
<h3><i class="fas fa-fw fa-life-ring text-secondary mr-2"></i>Ticket <?php echo "$ticket_prefix$ticket_number"; ?> <?php echo $ticket_status_display; ?></h3>
<h3><i class="fas fa-fw fa-life-ring text-secondary mr-2"></i>Ticket <?php echo "$ticket_prefix$ticket_number"; ?> <span class='p-2 badge badge-<?php echo $ticket_status_color; ?>'><?php echo $ticket_status ?></span></h3>
</div>
<?php if ($ticket_status != "Closed") { ?>
<div class="col-3">
@@ -297,7 +287,7 @@ if (isset($_GET['ticket_id'])) {
<div class="row">
<div class="col-md-9">
<div class="card card-outline card-primary mb-3">
<div class="card-header">
@@ -739,7 +729,7 @@ if (isset($_GET['ticket_id'])) {
</div>
<!-- End Ticket details card -->
<!-- Asset card -->
<div class="card card-body card-outline card-dark mb-3">
<h5 class="text-secondary">Asset</h5>
@@ -927,8 +917,8 @@ if (isset($_GET['ticket_id'])) {
</form>
<!-- End Assigned to -->
<!-- Invoice / Close Ticket -->
<!-- Invoice / Close Ticket -->
<div class="card card-body card-outline card-dark mb-2 d-print-none">
<?php if ($config_module_enable_accounting && $ticket_billable == 1) { ?>
<a href="#" class="btn btn-info btn-block" href="#" data-toggle="modal" data-target="#addInvoiceFromTicketModal">
@@ -942,7 +932,7 @@ if (isset($_GET['ticket_id'])) {
</a>
<?php } ?>
</div>
</div> <!-- End col-3 -->
</div> <!-- End row -->
@@ -977,7 +967,7 @@ require_once "footer.php";
?>
<script src="js/show_modals.js"></script>
<script src="js/show_modals.js"></script>
<?php if ($ticket_status !== "Closed") { ?>
<!-- Ticket Time Tracking JS -->