">
@@ -240,7 +265,11 @@ $total_scheduled_tickets = intval($row['total_scheduled_tickets']);
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diff --git a/ticket.php b/ticket.php
index 12fa2495..d2659296 100644
--- a/ticket.php
+++ b/ticket.php
@@ -162,8 +162,8 @@ if (isset($_GET['ticket_id'])) {
$row = mysqli_fetch_array($ticket_total_reply_time);
$ticket_total_reply_time = nullable_htmlentities($row['ticket_total_reply_time']);
+
// Client Tags
-
$client_tag_name_display_array = array();
$client_tag_id_array = array();
$sql_client_tags = mysqli_query($mysqli, "SELECT * FROM client_tags LEFT JOIN tags ON client_tags.client_tag_tag_id = tags.tag_id WHERE client_tags.client_tag_client_id = $client_id ORDER BY tag_name ASC");
@@ -185,16 +185,17 @@ if (isset($_GET['ticket_id'])) {
}
$client_tags_display = implode(' ', $client_tag_name_display_array);
- // Get the number of responses
+
+ // Get the number of ticket Responses
$ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_responses_sql);
$ticket_responses = intval($row['ticket_responses']);
+
// Get & format asset warranty expiry
$date = date('Y-m-d H:i:s');
$dt_value = $asset_warranty_expire; //sample date
$warranty_check = date('m/d/Y', strtotime('-8 hours'));
-
if ($dt_value <= $date) {
$dt_value = "Expired on $asset_warranty_expire";
$warranty_status_color = 'red';
@@ -207,16 +208,25 @@ if (isset($_GET['ticket_id'])) {
$warranty_status_color = 'red';
}
- // Get all ticket replies
- $sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies LEFT JOIN users ON ticket_reply_by = user_id LEFT JOIN contacts ON ticket_reply_by = contact_id WHERE ticket_reply_ticket_id = $ticket_id AND ticket_reply_archived_at IS NULL ORDER BY ticket_reply_id DESC");
+ // Get all ticket replies
+ $sql_ticket_replies = mysqli_query($mysqli, "SELECT * FROM ticket_replies
+ LEFT JOIN users ON ticket_reply_by = user_id
+ LEFT JOIN contacts ON ticket_reply_by = contact_id
+ WHERE ticket_reply_ticket_id = $ticket_id
+ AND ticket_reply_archived_at IS NULL
+ ORDER BY ticket_reply_id DESC"
+ );
+
+
// Get other tickets for this asset
if (!empty($asset_id)) {
$sql_asset_tickets = mysqli_query($mysqli, "SELECT * FROM tickets WHERE ticket_asset_id = $asset_id ORDER BY ticket_number DESC");
$ticket_asset_count = mysqli_num_rows($sql_asset_tickets);
}
- // Get technicians to assign the ticket to
+
+ // Get Technicians to assign the ticket to
$sql_assign_to_select = mysqli_query(
$mysqli,
"SELECT users.user_id, user_name FROM users
@@ -226,7 +236,9 @@ if (isset($_GET['ticket_id'])) {
AND user_archived_at IS NULL
ORDER BY user_name ASC"
);
+
+ // Get Ticket Attachments
$sql_ticket_attachments = mysqli_query(
$mysqli,
"SELECT * FROM ticket_attachments
diff --git a/tickets.php b/tickets.php
index 140fa26b..5769549c 100644
--- a/tickets.php
+++ b/tickets.php
@@ -398,6 +398,31 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$asset_id = intval($row['ticket_asset_id']);
$vendor_id = intval($row['ticket_vendor_id']);
+
+ // Get Ticket Last updated By in the last ticket reply to be show in the last Response column
+ $sql_ticket_reply = mysqli_query($mysqli, "SELECT * FROM ticket_replies
+ LEFT JOIN users ON ticket_reply_by = user_id
+ LEFT JOIN contacts ON ticket_reply_by = contact_id
+ WHERE ticket_reply_ticket_id = $ticket_id
+ AND ticket_reply_archived_at IS NULL
+ ORDER BY ticket_reply_id DESC LIMIT 1"
+ );
+ $row = mysqli_fetch_array($sql_ticket_reply);
+ $ticket_reply_type = nullable_htmlentities($row['ticket_reply_type']);
+ $ticket_reply_by = intval($row['ticket_reply_by']);
+ if ($ticket_reply_type == "Client") {
+ $ticket_reply_by_display = nullable_htmlentities($row['contact_name']);
+ $user_initials = initials($row['contact_name']);
+ $user_avatar = nullable_htmlentities($row['contact_photo']);
+ $avatar_link = "uploads/clients/$client_id/$user_avatar";
+ } else {
+ $ticket_reply_by_display = nullable_htmlentities($row['user_name']);
+ $user_id = intval($row['user_id']);
+ $user_avatar = nullable_htmlentities($row['user_avatar']);
+ $user_initials = initials($row['user_name']);
+ $avatar_link = "uploads/users/$user_id/$user_avatar";
+ }
+
?>
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