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Feature allow agents to attach files to tickets in the app

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johnnyq
2026-07-29 17:58:04 -04:00
parent e74307eaea
commit 7c8c93c01c
5 changed files with 153 additions and 40 deletions
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38
client/post.php
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@@ -142,42 +142,8 @@ if (isset($_POST['add_ticket_comment'])) {
}
// Store any attached any files
if (!empty($_FILES)) {
// Define & create directories, as required
mkdirMissing('../uploads/tickets/');
$upload_file_dir = "../uploads/tickets/" . $ticket_id . "/";
mkdirMissing($upload_file_dir);
for ($i = 0; $i < count($_FILES['file']['name']); $i++) {
// Extract file details for this iteration
$single_file = [
'name' => $_FILES['file']['name'][$i],
'type' => $_FILES['file']['type'][$i],
'tmp_name' => $_FILES['file']['tmp_name'][$i],
'error' => $_FILES['file']['error'][$i],
'size' => $_FILES['file']['size'][$i]
];
if ($ticket_attachment_ref_name = checkFileUpload($single_file, array('jpg', 'jpeg', 'gif', 'png', 'webp', 'pdf', 'txt', 'md', 'doc', 'docx', 'odt', 'csv', 'xls', 'xlsx', 'ods', 'pptx', 'odp', 'zip', 'tar', 'gz', 'xml', 'msg', 'json', 'wav', 'mp3', 'ogg', 'mov', 'mp4', 'av1', 'ovpn'))) {
$file_tmp_path = $_FILES['file']['tmp_name'][$i];
$file_name = escapeSql($_FILES['file']['name'][$i]);
$extarr = explode('.', $_FILES['file']['name'][$i]);
$file_extension = escapeSql(strtolower(end($extarr)));
// Define destination file path
$dest_path = $upload_file_dir . $ticket_attachment_ref_name;
move_uploaded_file($file_tmp_path, $dest_path);
mysqli_query($mysqli, "INSERT INTO ticket_attachments SET ticket_attachment_name = '$file_name', ticket_attachment_reference_name = '$ticket_attachment_ref_name', ticket_attachment_reply_id = $ticket_reply_id, ticket_attachment_ticket_id = $ticket_id");
}
}
}
// Store any attached files against this reply
saveTicketAttachments($ticket_id, $ticket_reply_id, 'file');
// Custom action/notif handler
triggerCustomAction('ticket_reply_client', $ticket_id);