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Ticket Statuses from DB / use left join instead of a function, hard-code system statuses

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Marcus Hill
2024-03-29 23:20:52 +00:00
parent a961b8aa72
commit 7df1d419fa
14 changed files with 92 additions and 105 deletions
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16
cron.php
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@@ -52,10 +52,6 @@ $config_ticket_client_general_notifications = intval($row['config_ticket_client_
$config_ticket_autoclose = intval($row['config_ticket_autoclose']);
$config_ticket_autoclose_hours = intval($row['config_ticket_autoclose_hours']);
$config_ticket_new_ticket_notification_email = sanitizeInput($row['config_ticket_new_ticket_notification_email']);
$config_ticket_status_id_new = intval($row['config_ticket_status_id_new']);
$config_ticket_status_id_open = intval($row['config_ticket_status_id_open']);
$config_ticket_status_id_autoclose = intval($row['config_ticket_status_id_autoclose']);
$config_ticket_status_id_closed = intval($row['config_ticket_status_id_closed']);
// Get Config for Telemetry
$config_theme = $row['config_theme'];
@@ -229,7 +225,7 @@ foreach ($warranty_alert_array as $day) {
// Notify of New Tickets
// Get Ticket Pending Assignment
$sql_tickets_pending_assignment = mysqli_query($mysqli,"SELECT ticket_id FROM tickets WHERE ticket_status = '$config_ticket_status_id_new'");
$sql_tickets_pending_assignment = mysqli_query($mysqli,"SELECT ticket_id FROM tickets WHERE ticket_status = 1");
$tickets_pending_assignment = mysqli_num_rows($sql_tickets_pending_assignment);
@@ -260,9 +256,9 @@ if (mysqli_num_rows($sql_scheduled_tickets) > 0) {
$contact_id = intval($row['scheduled_ticket_contact_id']);
$asset_id = intval($row['scheduled_ticket_asset_id']);
$ticket_status = $config_ticket_status_id_new; // Default
$ticket_status = 1; // Default
if ($assigned_id > 0) {
$ticket_status = $config_ticket_status_id_open; // Set to open if we've auto-assigned an agent
$ticket_status = 2; // Set to open if we've auto-assigned an agent
}
// Assign this new ticket the next ticket number
@@ -383,7 +379,7 @@ if ($config_ticket_autoclose == 1) {
$sql_tickets_to_chase = mysqli_query(
$mysqli,
"SELECT * FROM tickets
WHERE ticket_status = '$config_ticket_status_id_autoclose'
WHERE ticket_status = 4
AND ticket_updated_at < NOW() - INTERVAL $config_ticket_autoclose_hours HOUR"
);
@@ -397,7 +393,7 @@ if ($config_ticket_autoclose == 1) {
$ticket_assigned_to = sanitizeInput($row['ticket_assigned_to']);
$client_id = intval($row['ticket_client_id']);
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = '$config_ticket_status_id_closed', ticket_closed_at = NOW(), ticket_closed_by = $ticket_assigned_to WHERE ticket_id = $ticket_id");
mysqli_query($mysqli,"UPDATE tickets SET ticket_status = 5, ticket_closed_at = NOW(), ticket_closed_by = $ticket_assigned_to WHERE ticket_id = $ticket_id");
//Logging
mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Ticket', log_action = 'Closed', log_description = '$ticket_prefix$ticket_number auto closed', log_entity_id = $ticket_id");
@@ -412,7 +408,7 @@ if ($config_ticket_autoclose == 1) {
"SELECT contact_name, contact_email, ticket_id, ticket_prefix, ticket_number, ticket_subject, ticket_status, ticket_client_id FROM tickets
LEFT JOIN clients ON ticket_client_id = client_id
LEFT JOIN contacts ON ticket_contact_id = contact_id
WHERE ticket_status = '$config_ticket_status_id_autoclose'
WHERE ticket_status = 4
AND ticket_updated_at < NOW() - INTERVAL 48 HOUR"
);