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Ticket Statuses from DB / use left join instead of a function, hard-code system statuses

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Marcus Hill
2024-03-29 23:20:52 +00:00
parent a961b8aa72
commit 7df1d419fa
14 changed files with 92 additions and 105 deletions
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8
database_updates.php
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@@ -1758,19 +1758,13 @@ if (LATEST_DATABASE_VERSION > CURRENT_DATABASE_VERSION) {
PRIMARY KEY (`ticket_status_id`)
)");
// Pre-seed ticket statuses
// Pre-seed default system/built-in ticket statuses
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'New', ticket_status_color = 'danger'"); // Default ID for new tickets is 1
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Open', ticket_status_color = 'primary'"); // 2
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'On Hold', ticket_status_color = 'success'"); // 3
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Auto Close', ticket_status_color = 'dark'"); // 4
mysqli_query($mysqli, "INSERT INTO ticket_statuses SET ticket_status_name = 'Closed', ticket_status_color = 'dark'"); // 5
// Add default values above to settings
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_status_id_new` int(1) NOT NULL DEFAULT '1' AFTER `config_ticket_new_ticket_notification_email`");
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_status_id_open` int(1) NOT NULL DEFAULT '2' AFTER `config_ticket_status_id_new`");
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_status_id_autoclose` int(1) NOT NULL DEFAULT '4' AFTER `config_ticket_status_id_open`");
mysqli_query($mysqli, "ALTER TABLE `settings` ADD `config_ticket_status_id_closed` int(1) NOT NULL DEFAULT '5' AFTER `config_ticket_status_id_autoclose`");
// Update existing tickets to use new values
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 1 WHERE ticket_status = 'New'"); // New
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 2 WHERE ticket_status = 'Open'"); // Open