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Ticket Statuses from DB / use left join instead of a function, hard-code system statuses

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Marcus Hill
2024-03-29 23:20:52 +00:00
parent a961b8aa72
commit 7df1d419fa
14 changed files with 92 additions and 105 deletions
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6
portal/portal_functions.php
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@@ -11,15 +11,15 @@ function verifyContactTicketAccess($requested_ticket_id, $expected_ticket_state)
{
// Access the global variables
global $mysqli, $session_contact_id, $session_contact_primary, $session_contact_is_technical_contact, $session_client_id, $config_ticket_status_id_closed;
global $mysqli, $session_contact_id, $session_contact_primary, $session_contact_is_technical_contact, $session_client_id;
// Setup
if ($expected_ticket_state == "Closed") {
// Closed tickets
$ticket_state_snippet = "ticket_status = 'Closed' OR ticket_status = $config_ticket_status_id_closed";
$ticket_state_snippet = "ticket_status = 5";
} else {
// Open (working/hold) tickets
$ticket_state_snippet = "ticket_status != 'Closed' or ticket_status != $config_ticket_status_id_closed";
$ticket_state_snippet = "ticket_status != 5";
}
// Verify the contact has access to the provided ticket ID