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Ticket Statuses from DB / use left join instead of a function, hard-code system statuses

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Marcus Hill
2024-03-29 23:20:52 +00:00
parent a961b8aa72
commit 7df1d419fa
14 changed files with 92 additions and 105 deletions
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11
portal/ticket_view_all.php
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@@ -16,19 +16,16 @@ if ($session_contact_primary == 0 && !$session_contact_is_technical_contact) {
if (!isset($_GET['status'])) {
// If nothing is set, assume we only want to see open tickets
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Open') {
$status = 'Open';
$ticket_status_snippet = "ticket_status != 'Closed'";
$ticket_status_snippet = "ticket_status != 5";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_status = 'Closed'";
$ticket_status_snippet = "ticket_status = 5";
} else {
$status = '%';
$ticket_status_snippet = "ticket_status LIKE '%'";
}
$all_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts ON ticket_contact_id = contact_id WHERE $ticket_status_snippet AND ticket_client_id = $session_client_id ORDER BY ticket_id DESC");
$all_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts ON ticket_contact_id = contact_id LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id WHERE $ticket_status_snippet AND ticket_client_id = $session_client_id ORDER BY ticket_id DESC");
?>
<h2>All tickets</h2>
@@ -61,7 +58,7 @@ $all_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts O
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_status = sanitizeInput(getTicketStatusName($row['ticket_status']));
$ticket_status = nullable_htmlentities($row['ticket_status_name']);
$ticket_contact_name = nullable_htmlentities($row['contact_name']);
echo "<tr>";