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Ticket Statuses from DB / use left join instead of a function, hard-code system statuses

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Marcus Hill
2024-03-29 23:20:52 +00:00
parent a961b8aa72
commit 7df1d419fa
14 changed files with 92 additions and 105 deletions
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17
portal/tickets.php
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@@ -13,32 +13,29 @@ require_once "inc_portal.php";
if (!isset($_GET['status'])) {
// If nothing is set, assume we only want to see open tickets
$status = 'Open';
$ticket_status_snippet = "ticket_status != $config_ticket_status_id_closed AND ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Open') {
$status = 'Open';
$ticket_status_snippet = "ticket_status != $config_ticket_status_id_closed AND ticket_status != 'Closed'";
$ticket_status_snippet = "ticket_status != 5 AND ticket_status != 'Closed'";
} elseif (isset($_GET['status']) && ($_GET['status']) == 'Closed') {
$status = 'Closed';
$ticket_status_snippet = "ticket_status = $config_ticket_status_id_closed OR ticket_status = 'Closed'";
$ticket_status_snippet = "ticket_status = 5 OR ticket_status = 'Closed'";
} else {
$status = '%';
$ticket_status_snippet = "ticket_status LIKE '%'";
}
$contact_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts ON ticket_contact_id = contact_id WHERE $ticket_status_snippet AND ticket_contact_id = $session_contact_id AND ticket_client_id = $session_client_id ORDER BY ticket_id DESC");
$contact_tickets = mysqli_query($mysqli, "SELECT * FROM tickets LEFT JOIN contacts ON ticket_contact_id = contact_id LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id WHERE $ticket_status_snippet AND ticket_contact_id = $session_contact_id AND ticket_client_id = $session_client_id ORDER BY ticket_id DESC");
//Get Total tickets closed
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_status = $config_ticket_status_id_closed OR ticket_status = 'Closed' AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$sql_total_tickets_closed = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_closed FROM tickets WHERE ticket_closed_at IS NOT NULL AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$row = mysqli_fetch_array($sql_total_tickets_closed);
$total_tickets_closed = intval($row['total_tickets_closed']);
//Get Total tickets open
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_status != $config_ticket_status_id_closed AND ticket_status != 'Closed' AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$sql_total_tickets_open = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets_open FROM tickets WHERE ticket_closed_at IS NULL AND ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$row = mysqli_fetch_array($sql_total_tickets_open);
$total_tickets_open = intval($row['total_tickets_open']);
//Get Total tickets
$sql_total_tickets = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets FROM tickets WHERE ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$sql_total_tickets = mysqli_query($mysqli, "SELECT COUNT(ticket_id) AS total_tickets FROM tickets WHERE ticket_client_id = $session_client_id AND ticket_contact_id = $session_contact_id");
$row = mysqli_fetch_array($sql_total_tickets);
$total_tickets = intval($row['total_tickets']);
@@ -65,7 +62,7 @@ $total_tickets = intval($row['total_tickets']);
$ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_status = sanitizeInput(getTicketStatusName($row['ticket_status']));
$ticket_status = nullable_htmlentities($row['ticket_status_name']);
?>
<tr>