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Ticket Statuses from DB / use left join instead of a function, hard-code system statuses

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Marcus Hill
2024-03-29 23:20:52 +00:00
parent a961b8aa72
commit 7df1d419fa
14 changed files with 92 additions and 105 deletions
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8
tickets.php
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@@ -60,6 +60,7 @@ $sql = mysqli_query(
LEFT JOIN assets ON ticket_asset_id = asset_id
LEFT JOIN locations ON ticket_location_id = location_id
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
WHERE $ticket_status_snippet " . $ticket_assigned_query . "
AND DATE(ticket_created_at) BETWEEN '$dtf' AND '$dtt'
AND (CONCAT(ticket_prefix,ticket_number) LIKE '%$q%' OR client_name LIKE '%$q%' OR ticket_subject LIKE '%$q%' OR ticket_status LIKE '%$q%' OR ticket_priority LIKE '%$q%' OR user_name LIKE '%$q%' OR contact_name LIKE '%$q%' OR asset_name LIKE '%$q%' OR vendor_name LIKE '%$q%' OR ticket_vendor_ticket_number LIKE '%q%')
@@ -313,8 +314,9 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$ticket_number = intval($row['ticket_number']);
$ticket_subject = nullable_htmlentities($row['ticket_subject']);
$ticket_priority = nullable_htmlentities($row['ticket_priority']);
$ticket_status_id = intval($row['ticket_status']);
$ticket_status_name = sanitizeInput(getTicketStatusName($row['ticket_status']));
$ticket_status_id = intval($row['ticket_status_id']);
$ticket_status_name = nullable_htmlentities($row['ticket_status_name']);
$ticket_status_color = nullable_htmlentities($row['ticket_status_color']);
$ticket_billable = intval($row['ticket_billable']);
$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
$ticket_created_at = nullable_htmlentities($row['ticket_created_at']);
@@ -339,8 +341,6 @@ $user_active_assigned_tickets = intval($row['total_tickets_assigned']);
$contact_name = nullable_htmlentities($row['contact_name']);
$contact_email = nullable_htmlentities($row['contact_email']);
$ticket_status_color = getTicketStatusColor($ticket_status_id);
if ($ticket_priority == "High") {
$ticket_priority_color = "danger";
} elseif ($ticket_priority == "Medium") {