diff --git a/agent/post/recurring_ticket.php b/agent/post/recurring_ticket.php
new file mode 100644
index 00000000..40204310
--- /dev/null
+++ b/agent/post/recurring_ticket.php
@@ -0,0 +1,636 @@
+$subject - $frequency created");
+
+ redirect();
+
+}
+
+if (isset($_POST['edit_recurring_ticket'])) {
+
+ enforceUserPermission('module_support', 2);
+
+ require_once 'ticket_recurring_model.php';
+
+ $recurring_ticket_id = intval($_POST['recurring_ticket_id']);
+ $next_run_date = sanitizeInput($_POST['next_date']);
+
+ mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_next_run = '$next_run_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_asset_id = $asset_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_category = $category WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ // Add Additional Assets
+ if (isset($_POST['additional_assets'])) {
+ mysqli_query($mysqli, "DELETE FROM recurring_ticket_assets WHERE recurring_ticket_id = $recurring_ticket_id");
+ foreach ($_POST['additional_assets'] as $additional_asset) {
+ $additional_asset_id = intval($additional_asset);
+ mysqli_query($mysqli, "INSERT INTO recurring_ticket_assets SET recurring_ticket_id = $recurring_ticket_id, asset_id = $additional_asset_id");
+ }
+ }
+
+ logAction("Recurring Ticket", "Edit", "$session_name edited recurring ticket $subject", $client_id, $recurring_ticket_id);
+
+ flash_alert("Recurring ticket $subject - $frequency updated");
+
+ redirect();
+
+}
+
+if (isset($_POST['bulk_force_recurring_tickets'])) {
+
+ validateCSRFToken($_POST['csrf_token']);
+
+ enforceUserPermission('module_support', 2);
+
+ if (isset($_POST['recurring_ticket_ids'])) {
+
+ // Cycle through array and pop each recurring scheduled ticket
+ foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
+
+ $recurring_ticket_id = intval($recurring_ticket_id);
+ $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ if (mysqli_num_rows($sql) > 0) {
+ $row = mysqli_fetch_array($sql);
+ $subject = sanitizeInput($row['recurring_ticket_subject']);
+ $details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']);
+ $priority = sanitizeInput($row['recurring_ticket_priority']);
+ $frequency = sanitizeInput(strtolower($row['recurring_ticket_frequency']));
+ $billable = intval($row['recurring_ticket_billable']);
+ $old_next_recurring_date = sanitizeInput($row['recurring_ticket_next_run']);
+ $created_id = intval($row['recurring_ticket_created_by']);
+ $assigned_id = intval($row['recurring_ticket_assigned_to']);
+ $contact_id = intval($row['recurring_ticket_contact_id']);
+ $client_id = intval($row['recurring_ticket_client_id']);
+ $asset_id = intval($row['recurring_ticket_asset_id']);
+ $category = intval($row['recurring_ticket_category']);
+ $url_key = randomString(156);
+
+ $ticket_status = 1; // Default
+ if ($assigned_id > 0) {
+ $ticket_status = 2; // Set to open if we've auto-assigned an agent
+ }
+
+ // Sanitize Config Vars from get_settings.php and Session Vars from check_login.php
+ $config_ticket_prefix = sanitizeInput($config_ticket_prefix);
+ $config_ticket_from_name = sanitizeInput($config_ticket_from_name);
+ $config_ticket_from_email = sanitizeInput($config_ticket_from_email);
+ $config_base_url = sanitizeInput($config_base_url);
+
+ // Assign this new ticket the next ticket number & increment config_ticket_next_number by 1 (for the next ticket)
+ $ticket_number_sql = mysqli_fetch_array(mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1"));
+ $ticket_number = intval($ticket_number_sql['config_ticket_next_number']);
+ $new_config_ticket_next_number = $ticket_number + 1;
+ mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
+
+ // Raise the ticket
+ mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id");
+ $id = mysqli_insert_id($mysqli);
+
+ // Copy Additional Assets from Recurring ticket to new ticket
+ mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id)
+ SELECT $id, asset_id
+ FROM recurring_ticket_assets
+ WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ // Notifications
+
+ customAction('ticket_create', $id);
+
+ // Get client/contact/ticket details
+ $sql = mysqli_query(
+ $mysqli,
+ "SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets
+ LEFT JOIN clients ON ticket_client_id = client_id
+ LEFT JOIN contacts ON ticket_contact_id = contact_id
+ WHERE ticket_id = $id"
+ );
+ $row = mysqli_fetch_array($sql);
+
+ $contact_name = sanitizeInput($row['contact_name']);
+ $contact_email = sanitizeInput($row['contact_email']);
+ $client_name = sanitizeInput($row['client_name']);
+ $contact_name = sanitizeInput($row['contact_name']);
+ $contact_email = sanitizeInput($row['contact_email']);
+ $ticket_prefix = sanitizeInput($row['ticket_prefix']);
+ $ticket_number = intval($row['ticket_number']);
+ $ticket_priority = sanitizeInput($row['ticket_priority']);
+ $ticket_subject = sanitizeInput($row['ticket_subject']);
+ $ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']);
+
+ $data = [];
+
+ // Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email
+ if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
+
+ $email_subject = "Ticket Created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
+ $email_body = "##- Please type your reply above this line -##
Hello $contact_name,
A ticket regarding \"$ticket_subject\" has been automatically created for you.
--------------------------------
$ticket_details--------------------------------
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: Open
Portal: https://$config_base_url/client/ticket.php?id=$id
--
$company_name - Support
$config_ticket_from_email
$company_phone";
+
+ $email = [
+ 'from' => $config_ticket_from_email,
+ 'from_name' => $config_ticket_from_name,
+ 'recipient' => $contact_email,
+ 'recipient_name' => $contact_name,
+ 'subject' => $email_subject,
+ 'body' => $email_body
+ ];
+
+ $data[] = $email;
+
+ }
+
+ // Add to the mail queue
+ addToMailQueue($data);
+
+ // Set the next run date (based on the scheduled date, rather than now, so things keep their schedule)
+ $dt_old_next_recurring_date = new DateTime($old_next_recurring_date);
+ if ($frequency == "weekly") {
+ $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week'));
+ } elseif ($frequency == "monthly") {
+ $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month'));
+ } elseif ($frequency == "quarterly") {
+ $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months'));
+ } elseif ($frequency == "biannually") {
+ $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months'));
+ } elseif ($frequency == "annually") {
+ $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months'));
+ }
+
+ // Update the run date
+ $next_run = $next_run->format('Y-m-d');
+ mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ logAction("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id);
+
+ }
+
+ }
+
+ flash_alert("$count Recurring Tickets Forced");
+ }
+
+ redirect();
+
+}
+
+if (isset($_GET['force_recurring_ticket'])) {
+
+ validateCSRFToken($_GET['csrf_token']);
+
+ enforceUserPermission('module_support', 2);
+
+ $recurring_ticket_id = intval($_GET['force_recurring_ticket']);
+
+ $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ if (mysqli_num_rows($sql) > 0) {
+ $row = mysqli_fetch_array($sql);
+ $subject = sanitizeInput($row['recurring_ticket_subject']);
+ $details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']);
+ $priority = sanitizeInput($row['recurring_ticket_priority']);
+ $frequency = sanitizeInput(strtolower($row['recurring_ticket_frequency']));
+ $billable = intval($row['recurring_ticket_billable']);
+ $old_next_recurring_date = sanitizeInput($row['recurring_ticket_next_run']);
+ $created_id = intval($row['recurring_ticket_created_by']);
+ $assigned_id = intval($row['recurring_ticket_assigned_to']);
+ $contact_id = intval($row['recurring_ticket_contact_id']);
+ $client_id = intval($row['recurring_ticket_client_id']);
+ $asset_id = intval($row['recurring_ticket_asset_id']);
+ $category = intval($row['recurring_ticket_category']);
+ $url_key = randomString(156);
+
+ $ticket_status = 1; // Default
+ if ($assigned_id > 0) {
+ $ticket_status = 2; // Set to open if we've auto-assigned an agent
+ }
+
+ // Sanitize Config Vars from get_settings.php and Session Vars from check_login.php
+ $config_ticket_prefix = sanitizeInput($config_ticket_prefix);
+ $config_ticket_from_name = sanitizeInput($config_ticket_from_name);
+ $config_ticket_from_email = sanitizeInput($config_ticket_from_email);
+ $config_base_url = sanitizeInput($config_base_url);
+
+ // Assign this new ticket the next ticket number & increment config_ticket_next_number by 1 (for the next ticket)
+ $ticket_number = $config_ticket_next_number;
+ $new_config_ticket_next_number = $config_ticket_next_number + 1;
+ mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
+
+ // Raise the ticket
+ mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id");
+ $id = mysqli_insert_id($mysqli);
+
+ // Copy Additional Assets from Recurring ticket to new ticket
+ mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id)
+ SELECT $id, asset_id
+ FROM recurring_ticket_assets
+ WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ // Notifications
+
+ customAction('ticket_create', $id);
+
+ // Get client/contact/ticket details
+ $sql = mysqli_query(
+ $mysqli,
+ "SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets
+ LEFT JOIN clients ON ticket_client_id = client_id
+ LEFT JOIN contacts ON ticket_contact_id = contact_id
+ WHERE ticket_id = $id"
+ );
+ $row = mysqli_fetch_array($sql);
+
+ $contact_name = sanitizeInput($row['contact_name']);
+ $contact_email = sanitizeInput($row['contact_email']);
+ $client_name = sanitizeInput($row['client_name']);
+ $contact_name = sanitizeInput($row['contact_name']);
+ $contact_email = sanitizeInput($row['contact_email']);
+ $ticket_prefix = sanitizeInput($row['ticket_prefix']);
+ $ticket_number = intval($row['ticket_number']);
+ $ticket_priority = sanitizeInput($row['ticket_priority']);
+ $ticket_subject = sanitizeInput($row['ticket_subject']);
+ $ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']);
+
+ $data = [];
+
+ // Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email
+ if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
+
+ $email_subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
+ $email_body = "##- Please type your reply above this line -##
Hello $contact_name,
A ticket regarding \"$ticket_subject\" has been automatically created for you.
--------------------------------
$ticket_details--------------------------------
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: Open
Portal: https://$config_base_url/client/ticket.php?id=$id
--
$company_name - Support
$config_ticket_from_email
$company_phone";
+
+ $email = [
+ 'from' => $config_ticket_from_email,
+ 'from_name' => $config_ticket_from_name,
+ 'recipient' => $contact_email,
+ 'recipient_name' => $contact_name,
+ 'subject' => $email_subject,
+ 'body' => $email_body
+ ];
+
+ $data[] = $email;
+
+ }
+
+ // Add to the mail queue
+ addToMailQueue($data);
+
+ // Set the next run date (based on the scheduled date, rather than now, so things keep their schedule)
+ $dt_old_next_recurring_date = new DateTime($old_next_recurring_date);
+ if ($frequency == "weekly") {
+ $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week'));
+ } elseif ($frequency == "monthly") {
+ $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month'));
+ } elseif ($frequency == "quarterly") {
+ $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months'));
+ } elseif ($frequency == "biannually") {
+ $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months'));
+ } elseif ($frequency == "annually") {
+ $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months'));
+ }
+
+ // Update the run date
+ $next_run = $next_run->format('Y-m-d');
+ mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ logAction("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id);
+
+ flash_alert("Recurring Ticket Forced");
+
+ redirect();
+
+ } else {
+ flash_alert("Recurring Ticket Force failed", 'error');
+ redirect();
+ }
+
+}
+
+if (isset($_GET['delete_recurring_ticket'])) {
+
+ validateCSRFToken($_GET['csrf_token']);
+
+ enforceUserPermission('module_support', 3);
+
+ $recurring_ticket_id = intval($_GET['delete_recurring_ticket']);
+
+ // Get Scheduled Ticket Subject Ticket Prefix, Number and Client ID for logging and alert message
+ $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
+ $row = mysqli_fetch_array($sql);
+ $subject = sanitizeInput($row['recurring_ticket_subject']);
+ $frequency = sanitizeInput($row['recurring_ticket_frequency']);
+
+ $client_id = intval($row['recurring_ticket_client_id']);
+
+ // Delete
+ mysqli_query($mysqli, "DELETE FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ logAction("Recurring Ticket", "Delete", "$session_name deleted recurring ticket $subject", $client_id, $recurring_ticket_id);
+
+ flash_alert("Recurring ticket $subject - $frequency deleted", 'error');
+
+ redirect();
+
+}
+
+if (isset($_POST['bulk_delete_recurring_tickets'])) {
+
+ validateCSRFToken($_POST['csrf_token']);
+
+ enforceUserPermission('module_support', 3);
+
+ if (isset($_POST['recurring_ticket_ids'])) {
+
+ $count = count($_POST['recurring_ticket_ids']);
+
+ // Cycle through array and delete each recurring scheduled ticket
+ foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
+
+ $recurring_ticket_id = intval($recurring_ticket_id);
+ mysqli_query($mysqli, "DELETE FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ logAction("Recurring Ticket", "Delete", "$session_name deleted recurring ticket", 0, $recurring_ticket_id);
+
+ }
+
+ logAction("Recurring Ticket", "Bulk Delete", "$session_name deleted $count recurring ticket(s)");
+
+ flash_alert("Deleted $count recurring ticket(s)", 'error');
+ }
+
+ redirect();
+
+}
+
+if (isset($_POST['bulk_assign_recurring_ticket'])) {
+
+ enforceUserPermission('module_support', 2);
+
+ // POST variables
+ $assign_to = intval($_POST['assign_to']);
+
+ // Get a Recurring Ticket Count
+ $recurring_ticket_count = count($_POST['recurring_ticket_ids']);
+
+ // Assign Tech to Selected Recurring Tickets
+ if (!empty($_POST['recurring_ticket_ids'])) {
+ foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
+ $recurring_ticket_id = intval($recurring_ticket_id);
+
+ $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
+ $row = mysqli_fetch_array($sql);
+
+ $recurring_ticket_name = sanitizeInput($row['recurring_ticket_name']);
+ $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
+ $client_id = intval($row['recurring_ticket_client_id']);
+
+ // Allow for un-assigning tickets
+ if ($assign_to == 0) {
+ $ticket_reply = "Ticket unassigned, pending re-assignment.";
+ $agent_name = "No One";
+ } else {
+ // Get & verify assigned agent details
+ $agent_details_sql = mysqli_query($mysqli, "SELECT user_name, user_email FROM users LEFT JOIN user_settings ON users.user_id = user_settings.user_id WHERE users.user_id = $assign_to");
+ $agent_details = mysqli_fetch_array($agent_details_sql);
+
+ $agent_name = sanitizeInput($agent_details['user_name']);
+ $agent_email = sanitizeInput($agent_details['user_email']);
+
+ if (!$agent_name) {
+ flash_alert("Invalid agent!", 'error');
+ redirect();
+ }
+ }
+
+ // Update recurring ticket
+ mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_assigned_to = $assign_to WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ logAction("Recurring_Ticket", "Edit", "$session_name reassigned recurring ticket $recurring_ticket_subject to $agent_name", $client_id, $recurring_ticket_id);
+
+ $tickets_assigned_body .= "$recurring_ticket_subject
";
+ } // End For Each Ticket ID Loop
+
+ // Notification
+ if ($session_user_id != $assign_to && $assign_to != 0) {
+
+ // App Notification
+ mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Recurring Ticket', notification = '$recurring_ticket_count Recurring Tickets have been assigned to you by $session_name', notification_action = 'recurring_tickets.php?assigned=$assign_to', notification_client_id = $client_id, notification_user_id = $assign_to");
+
+ // Agent Email Notification
+ if (!empty($config_smtp_host)) {
+
+ // Sanitize Config vars from get_settings.php
+ $config_ticket_from_name = sanitizeInput($config_ticket_from_name);
+ $config_ticket_from_email = sanitizeInput($config_ticket_from_email);
+ $company_name = sanitizeInput($session_company_name);
+
+ $subject = "$config_app_name - $recurring_ticket_count recurring tickets have been assigned to you";
+ $body = "Hi $agent_name,
$session_name assigned $recurring_ticket_count recurring tickets to you!
$tickets_assigned_body
Thanks,
$session_name
$company_name";
+
+ // Email Ticket Agent
+ // Queue Mail
+ $data = [
+ [
+ 'from' => $config_ticket_from_email,
+ 'from_name' => $config_ticket_from_name,
+ 'recipient' => $agent_email,
+ 'recipient_name' => $agent_name,
+ 'subject' => $subject,
+ 'body' => $body,
+ ]
+ ];
+ addToMailQueue($data);
+ }
+ }
+ }
+
+ flash_alert("Assigned $recurring_ticket_count Recurring Tickets to $agent_name");
+
+ redirect();
+
+}
+
+if (isset($_POST['bulk_edit_recurring_ticket_priority'])) {
+
+ enforceUserPermission('module_support', 2);
+
+ $priority = sanitizeInput($_POST['bulk_priority']);
+
+ // Assign Tech to Selected Recurring Tickets
+ if (isset($_POST['recurring_ticket_ids'])) {
+
+ // Get a Ticket Count
+ $recurring_ticket_count = count($_POST['recurring_ticket_ids']);
+
+ foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
+ $recurring_ticket_id = intval($recurring_ticket_id);
+
+ $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
+ $row = mysqli_fetch_array($sql);
+
+ $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
+ $original_recurring_ticket_priority = sanitizeInput($row['recurring_ticket_priority']);
+ $client_id = intval($row['ticket_client_id']);
+
+ // Update recurring ticket
+ mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_priority = '$priority' WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ logAction("Ticket", "Edit", "$session_name updated the priority on recurring ticket $ticket_subject from $original_recurring_ticket_priority to $priority", $client_id, $recurring_ticket_id);
+
+ customAction('recurring_ticket_update', $recurring_ticket_id);
+ } // End For Each Recurring Ticket ID Loop
+
+ logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the priority to $priority on $recurring_ticket_count Recurring Tickets");
+
+ flash_alert("Priority updated to $priority for $recurring_ticket_count Recurring Tickets");
+ }
+
+ redirect();
+
+}
+
+if (isset($_POST['bulk_edit_recurring_ticket_category'])) {
+
+ enforceUserPermission('module_support', 2);
+
+ $category_id = intval($_POST['bulk_category']);
+
+ if (isset($_POST['recurring_ticket_ids'])) {
+
+ $recurring_ticket_count = count($_POST['recurring_ticket_ids']);
+
+ foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
+ $recurring_ticket_id = intval($recurring_ticket_id);
+
+ $sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, category_name, recurring_ticket_client_id FROM recurring_tickets LEFT JOIN categories ON recurring_ticket_category = category_id WHERE recurring_ticket_id = $recurring_ticket_id");
+ $row = mysqli_fetch_array($sql);
+
+ $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
+ $previous_recurring_ticket_category_name = sanitizeInput($row['category_name']);
+ $client_id = intval($row['recurring_ticket_client_id']);
+
+ $category_name = sanitizeInput(getFieldById('categories', $category_id, 'category_name'));
+
+ mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_category = '$category_id' WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ logAction("Recurring Ticket", "Edit", "$session_name updated the category on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_category_name to $category_name", $client_id, $recurring_ticket_id);
+
+ customAction('recurring_ticket_update', $recurring_ticket_id);
+ }
+
+ logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the category to $category_name for $recurring_ticket_count Recurring Tickets");
+
+ flash_alert("Category set to $category_name for $recurring_ticket_count Recurring Tickets");
+ }
+
+ redirect();
+
+}
+
+if (isset($_POST['bulk_edit_recurring_ticket_billable'])) {
+
+ enforceUserPermission('module_support', 2);
+ enforceUserPermission('module_sales', 2);
+
+ $billable = intval($_POST['billable']);
+ if ($billable) {
+ $billable_status = "Billable";
+ } else {
+ $billable_status = "Not Billable";
+ }
+
+ if (isset($_POST['recurring_ticket_ids'])) {
+
+ $recurring_ticket_count = count($_POST['recurring_ticket_ids']);
+
+ foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
+ $recurring_ticket_id = intval($recurring_ticket_id);
+
+ $sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
+ $row = mysqli_fetch_array($sql);
+
+ $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
+ $previous_recurring_ticket_billable = intval($row['recurring_ticket_billable']);
+ if ($previous_recurring_ticket_billable) {
+ $previous_billable_status = "Billable";
+ } else {
+ $previous_billable_status = "Not Billable";
+ }
+ $client_id = intval($row['recurring_ticket_client_id']);
+
+ mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_billable = $billable WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ logAction("Recurring Ticket", "Edit", "$session_name updated the billable status on recurring ticket $recurring_ticket_subject from $previous_billable_status to $billable_status", $client_id, $recurring_ticket_id);
+
+ customAction('recurring_ticket_update', $recurring_ticket_id);
+ }
+
+ logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the billable status to $billable_status for $recurring_ticket_count Recurring Tickets");
+
+ flash_alert("Billable status set to $billable_status for $recurring_ticket_count Recurring Tickets");
+ }
+
+ redirect();
+
+}
+
+if (isset($_POST['bulk_edit_recurring_ticket_next_run_date'])) {
+
+ enforceUserPermission('module_support', 2);
+
+ $next_run_date = sanitizeInput($_POST['next_run_date']);
+
+ if (isset($_POST['recurring_ticket_ids'])) {
+
+ $recurring_ticket_count = count($_POST['recurring_ticket_ids']);
+
+ foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
+ $recurring_ticket_id = intval($recurring_ticket_id);
+
+ $sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
+ $row = mysqli_fetch_array($sql);
+
+ $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
+ $previous_recurring_ticket_next_run_date = sanitizeInput($row['recurring_ticket_next_run']);
+ $client_id = intval($row['recurring_ticket_client_id']);
+
+ mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run_date' WHERE recurring_ticket_id = $recurring_ticket_id");
+
+ logAction("Recurring Ticket", "Edit", "$session_name updated the Next run date on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_next_run_date to $next_run_date", $client_id, $recurring_ticket_id);
+
+ customAction('recurring_ticket_update', $recurring_ticket_id);
+ }
+
+ logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the Next run date to $next_run_date for $recurring_ticket_count Recurring Tickets");
+
+ flash_alert("Next run date set to $next_run_date for $recurring_ticket_count Recurring Tickets");
+ }
+
+ redirect();
+
+}
diff --git a/agent/post/ticket.php b/agent/post/ticket.php
index 97707772..0f42eddc 100644
--- a/agent/post/ticket.php
+++ b/agent/post/ticket.php
@@ -2258,635 +2258,6 @@ if (isset($_POST['export_tickets_csv'])) {
}
-if (isset($_POST['add_recurring_ticket'])) {
-
- enforceUserPermission('module_support', 2);
-
- require_once 'ticket_recurring_model.php';
-
- $start_date = sanitizeInput($_POST['start_date']);
-
- mysqli_query($mysqli, "INSERT INTO recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_start_date = '$start_date', recurring_ticket_next_run = '$start_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_created_by = $session_user_id, recurring_ticket_client_id = $client_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_asset_id = $asset_id, recurring_ticket_category = $category");
-
- $recurring_ticket_id = mysqli_insert_id($mysqli);
-
- // Add Additional Assets
- if (isset($_POST['additional_assets'])) {
- foreach ($_POST['additional_assets'] as $additional_asset) {
- $additional_asset_id = intval($additional_asset);
- mysqli_query($mysqli, "INSERT INTO recurring_ticket_assets SET recurring_ticket_id = $recurring_ticket_id, asset_id = $additional_asset_id");
- }
- }
-
- logAction("Recurring Ticket", "Create", "$session_name created recurring ticket for $subject - $frequency", $client_id, $recurring_ticket_id);
-
- flash_alert("Recurring ticket $subject - $frequency created");
-
- redirect();
-
-}
-
-if (isset($_POST['edit_recurring_ticket'])) {
-
- enforceUserPermission('module_support', 2);
-
- require_once 'ticket_recurring_model.php';
-
- $recurring_ticket_id = intval($_POST['recurring_ticket_id']);
- $next_run_date = sanitizeInput($_POST['next_date']);
-
- mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_next_run = '$next_run_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_asset_id = $asset_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_category = $category WHERE recurring_ticket_id = $recurring_ticket_id");
-
- // Add Additional Assets
- if (isset($_POST['additional_assets'])) {
- mysqli_query($mysqli, "DELETE FROM recurring_ticket_assets WHERE recurring_ticket_id = $recurring_ticket_id");
- foreach ($_POST['additional_assets'] as $additional_asset) {
- $additional_asset_id = intval($additional_asset);
- mysqli_query($mysqli, "INSERT INTO recurring_ticket_assets SET recurring_ticket_id = $recurring_ticket_id, asset_id = $additional_asset_id");
- }
- }
-
- logAction("Recurring Ticket", "Edit", "$session_name edited recurring ticket $subject", $client_id, $recurring_ticket_id);
-
- flash_alert("Recurring ticket $subject - $frequency updated");
-
- redirect();
-
-}
-
-if (isset($_POST['bulk_force_recurring_tickets'])) {
-
- validateCSRFToken($_POST['csrf_token']);
-
- enforceUserPermission('module_support', 2);
-
- if (isset($_POST['recurring_ticket_ids'])) {
-
- // Cycle through array and pop each recurring scheduled ticket
- foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
-
- $recurring_ticket_id = intval($recurring_ticket_id);
- $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
-
- if (mysqli_num_rows($sql) > 0) {
- $row = mysqli_fetch_array($sql);
- $subject = sanitizeInput($row['recurring_ticket_subject']);
- $details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']);
- $priority = sanitizeInput($row['recurring_ticket_priority']);
- $frequency = sanitizeInput(strtolower($row['recurring_ticket_frequency']));
- $billable = intval($row['recurring_ticket_billable']);
- $old_next_recurring_date = sanitizeInput($row['recurring_ticket_next_run']);
- $created_id = intval($row['recurring_ticket_created_by']);
- $assigned_id = intval($row['recurring_ticket_assigned_to']);
- $contact_id = intval($row['recurring_ticket_contact_id']);
- $client_id = intval($row['recurring_ticket_client_id']);
- $asset_id = intval($row['recurring_ticket_asset_id']);
- $category = intval($row['recurring_ticket_category']);
- $url_key = randomString(156);
-
- $ticket_status = 1; // Default
- if ($assigned_id > 0) {
- $ticket_status = 2; // Set to open if we've auto-assigned an agent
- }
-
- // Sanitize Config Vars from get_settings.php and Session Vars from check_login.php
- $config_ticket_prefix = sanitizeInput($config_ticket_prefix);
- $config_ticket_from_name = sanitizeInput($config_ticket_from_name);
- $config_ticket_from_email = sanitizeInput($config_ticket_from_email);
- $config_base_url = sanitizeInput($config_base_url);
-
- // Assign this new ticket the next ticket number & increment config_ticket_next_number by 1 (for the next ticket)
- $ticket_number_sql = mysqli_fetch_array(mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1"));
- $ticket_number = intval($ticket_number_sql['config_ticket_next_number']);
- $new_config_ticket_next_number = $ticket_number + 1;
- mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
-
- // Raise the ticket
- mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id");
- $id = mysqli_insert_id($mysqli);
-
- // Copy Additional Assets from Recurring ticket to new ticket
- mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id)
- SELECT $id, asset_id
- FROM recurring_ticket_assets
- WHERE recurring_ticket_id = $recurring_ticket_id");
-
- // Notifications
-
- customAction('ticket_create', $id);
-
- // Get client/contact/ticket details
- $sql = mysqli_query(
- $mysqli,
- "SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets
- LEFT JOIN clients ON ticket_client_id = client_id
- LEFT JOIN contacts ON ticket_contact_id = contact_id
- WHERE ticket_id = $id"
- );
- $row = mysqli_fetch_array($sql);
-
- $contact_name = sanitizeInput($row['contact_name']);
- $contact_email = sanitizeInput($row['contact_email']);
- $client_name = sanitizeInput($row['client_name']);
- $contact_name = sanitizeInput($row['contact_name']);
- $contact_email = sanitizeInput($row['contact_email']);
- $ticket_prefix = sanitizeInput($row['ticket_prefix']);
- $ticket_number = intval($row['ticket_number']);
- $ticket_priority = sanitizeInput($row['ticket_priority']);
- $ticket_subject = sanitizeInput($row['ticket_subject']);
- $ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']);
-
- $data = [];
-
- // Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email
- if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
-
- $email_subject = "Ticket Created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
- $email_body = "##- Please type your reply above this line -##
Hello $contact_name,
A ticket regarding \"$ticket_subject\" has been automatically created for you.
--------------------------------
$ticket_details--------------------------------
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: Open
Portal: https://$config_base_url/client/ticket.php?id=$id
--
$company_name - Support
$config_ticket_from_email
$company_phone";
-
- $email = [
- 'from' => $config_ticket_from_email,
- 'from_name' => $config_ticket_from_name,
- 'recipient' => $contact_email,
- 'recipient_name' => $contact_name,
- 'subject' => $email_subject,
- 'body' => $email_body
- ];
-
- $data[] = $email;
-
- }
-
- // Add to the mail queue
- addToMailQueue($data);
-
- // Set the next run date (based on the scheduled date, rather than now, so things keep their schedule)
- $dt_old_next_recurring_date = new DateTime($old_next_recurring_date);
- if ($frequency == "weekly") {
- $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week'));
- } elseif ($frequency == "monthly") {
- $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month'));
- } elseif ($frequency == "quarterly") {
- $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months'));
- } elseif ($frequency == "biannually") {
- $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months'));
- } elseif ($frequency == "annually") {
- $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months'));
- }
-
- // Update the run date
- $next_run = $next_run->format('Y-m-d');
- mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id");
-
- logAction("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id);
-
- }
-
- }
-
- flash_alert("$count Recurring Tickets Forced");
- }
-
- redirect();
-
-}
-
-if (isset($_GET['force_recurring_ticket'])) {
-
- validateCSRFToken($_GET['csrf_token']);
-
- enforceUserPermission('module_support', 2);
-
- $recurring_ticket_id = intval($_GET['force_recurring_ticket']);
-
- $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
-
- if (mysqli_num_rows($sql) > 0) {
- $row = mysqli_fetch_array($sql);
- $subject = sanitizeInput($row['recurring_ticket_subject']);
- $details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']);
- $priority = sanitizeInput($row['recurring_ticket_priority']);
- $frequency = sanitizeInput(strtolower($row['recurring_ticket_frequency']));
- $billable = intval($row['recurring_ticket_billable']);
- $old_next_recurring_date = sanitizeInput($row['recurring_ticket_next_run']);
- $created_id = intval($row['recurring_ticket_created_by']);
- $assigned_id = intval($row['recurring_ticket_assigned_to']);
- $contact_id = intval($row['recurring_ticket_contact_id']);
- $client_id = intval($row['recurring_ticket_client_id']);
- $asset_id = intval($row['recurring_ticket_asset_id']);
- $category = intval($row['recurring_ticket_category']);
- $url_key = randomString(156);
-
- $ticket_status = 1; // Default
- if ($assigned_id > 0) {
- $ticket_status = 2; // Set to open if we've auto-assigned an agent
- }
-
- // Sanitize Config Vars from get_settings.php and Session Vars from check_login.php
- $config_ticket_prefix = sanitizeInput($config_ticket_prefix);
- $config_ticket_from_name = sanitizeInput($config_ticket_from_name);
- $config_ticket_from_email = sanitizeInput($config_ticket_from_email);
- $config_base_url = sanitizeInput($config_base_url);
-
- // Assign this new ticket the next ticket number & increment config_ticket_next_number by 1 (for the next ticket)
- $ticket_number = $config_ticket_next_number;
- $new_config_ticket_next_number = $config_ticket_next_number + 1;
- mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1");
-
- // Raise the ticket
- mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id");
- $id = mysqli_insert_id($mysqli);
-
- // Copy Additional Assets from Recurring ticket to new ticket
- mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id)
- SELECT $id, asset_id
- FROM recurring_ticket_assets
- WHERE recurring_ticket_id = $recurring_ticket_id");
-
- // Notifications
-
- customAction('ticket_create', $id);
-
- // Get client/contact/ticket details
- $sql = mysqli_query(
- $mysqli,
- "SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets
- LEFT JOIN clients ON ticket_client_id = client_id
- LEFT JOIN contacts ON ticket_contact_id = contact_id
- WHERE ticket_id = $id"
- );
- $row = mysqli_fetch_array($sql);
-
- $contact_name = sanitizeInput($row['contact_name']);
- $contact_email = sanitizeInput($row['contact_email']);
- $client_name = sanitizeInput($row['client_name']);
- $contact_name = sanitizeInput($row['contact_name']);
- $contact_email = sanitizeInput($row['contact_email']);
- $ticket_prefix = sanitizeInput($row['ticket_prefix']);
- $ticket_number = intval($row['ticket_number']);
- $ticket_priority = sanitizeInput($row['ticket_priority']);
- $ticket_subject = sanitizeInput($row['ticket_subject']);
- $ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']);
-
- $data = [];
-
- // Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email
- if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) {
-
- $email_subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)";
- $email_body = "##- Please type your reply above this line -##
Hello $contact_name,
A ticket regarding \"$ticket_subject\" has been automatically created for you.
--------------------------------
$ticket_details--------------------------------
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: Open
Portal: https://$config_base_url/client/ticket.php?id=$id
--
$company_name - Support
$config_ticket_from_email
$company_phone";
-
- $email = [
- 'from' => $config_ticket_from_email,
- 'from_name' => $config_ticket_from_name,
- 'recipient' => $contact_email,
- 'recipient_name' => $contact_name,
- 'subject' => $email_subject,
- 'body' => $email_body
- ];
-
- $data[] = $email;
-
- }
-
- // Add to the mail queue
- addToMailQueue($data);
-
- // Set the next run date (based on the scheduled date, rather than now, so things keep their schedule)
- $dt_old_next_recurring_date = new DateTime($old_next_recurring_date);
- if ($frequency == "weekly") {
- $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week'));
- } elseif ($frequency == "monthly") {
- $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month'));
- } elseif ($frequency == "quarterly") {
- $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months'));
- } elseif ($frequency == "biannually") {
- $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months'));
- } elseif ($frequency == "annually") {
- $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months'));
- }
-
- // Update the run date
- $next_run = $next_run->format('Y-m-d');
- mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id");
-
- logAction("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id);
-
- flash_alert("Recurring Ticket Forced");
-
- redirect();
-
- } else {
- flash_alert("Recurring Ticket Force failed", 'error');
- redirect();
- }
-
-}
-
-if (isset($_GET['delete_recurring_ticket'])) {
-
- validateCSRFToken($_GET['csrf_token']);
-
- enforceUserPermission('module_support', 3);
-
- $recurring_ticket_id = intval($_GET['delete_recurring_ticket']);
-
- // Get Scheduled Ticket Subject Ticket Prefix, Number and Client ID for logging and alert message
- $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
- $row = mysqli_fetch_array($sql);
- $subject = sanitizeInput($row['recurring_ticket_subject']);
- $frequency = sanitizeInput($row['recurring_ticket_frequency']);
-
- $client_id = intval($row['recurring_ticket_client_id']);
-
- // Delete
- mysqli_query($mysqli, "DELETE FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
-
- logAction("Recurring Ticket", "Delete", "$session_name deleted recurring ticket $subject", $client_id, $recurring_ticket_id);
-
- flash_alert("Recurring ticket $subject - $frequency deleted", 'error');
-
- redirect();
-
-}
-
-if (isset($_POST['bulk_delete_recurring_tickets'])) {
-
- validateCSRFToken($_POST['csrf_token']);
-
- enforceUserPermission('module_support', 3);
-
- if (isset($_POST['recurring_ticket_ids'])) {
-
- $count = count($_POST['recurring_ticket_ids']);
-
- // Cycle through array and delete each recurring scheduled ticket
- foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
-
- $recurring_ticket_id = intval($recurring_ticket_id);
- mysqli_query($mysqli, "DELETE FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
-
- logAction("Recurring Ticket", "Delete", "$session_name deleted recurring ticket", 0, $recurring_ticket_id);
-
- }
-
- logAction("Recurring Ticket", "Bulk Delete", "$session_name deleted $count recurring ticket(s)");
-
- flash_alert("Deleted $count recurring ticket(s)", 'error');
- }
-
- redirect();
-
-}
-
-if (isset($_POST['bulk_assign_recurring_ticket'])) {
-
- enforceUserPermission('module_support', 2);
-
- // POST variables
- $assign_to = intval($_POST['assign_to']);
-
- // Get a Recurring Ticket Count
- $recurring_ticket_count = count($_POST['recurring_ticket_ids']);
-
- // Assign Tech to Selected Recurring Tickets
- if (!empty($_POST['recurring_ticket_ids'])) {
- foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
- $recurring_ticket_id = intval($recurring_ticket_id);
-
- $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
- $row = mysqli_fetch_array($sql);
-
- $recurring_ticket_name = sanitizeInput($row['recurring_ticket_name']);
- $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
- $client_id = intval($row['recurring_ticket_client_id']);
-
- // Allow for un-assigning tickets
- if ($assign_to == 0) {
- $ticket_reply = "Ticket unassigned, pending re-assignment.";
- $agent_name = "No One";
- } else {
- // Get & verify assigned agent details
- $agent_details_sql = mysqli_query($mysqli, "SELECT user_name, user_email FROM users LEFT JOIN user_settings ON users.user_id = user_settings.user_id WHERE users.user_id = $assign_to");
- $agent_details = mysqli_fetch_array($agent_details_sql);
-
- $agent_name = sanitizeInput($agent_details['user_name']);
- $agent_email = sanitizeInput($agent_details['user_email']);
-
- if (!$agent_name) {
- flash_alert("Invalid agent!", 'error');
- redirect();
- }
- }
-
- // Update recurring ticket
- mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_assigned_to = $assign_to WHERE recurring_ticket_id = $recurring_ticket_id");
-
- logAction("Recurring_Ticket", "Edit", "$session_name reassigned recurring ticket $recurring_ticket_subject to $agent_name", $client_id, $recurring_ticket_id);
-
- $tickets_assigned_body .= "$recurring_ticket_subject
";
- } // End For Each Ticket ID Loop
-
- // Notification
- if ($session_user_id != $assign_to && $assign_to != 0) {
-
- // App Notification
- mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Recurring Ticket', notification = '$recurring_ticket_count Recurring Tickets have been assigned to you by $session_name', notification_action = 'recurring_tickets.php?assigned=$assign_to', notification_client_id = $client_id, notification_user_id = $assign_to");
-
- // Agent Email Notification
- if (!empty($config_smtp_host)) {
-
- // Sanitize Config vars from get_settings.php
- $config_ticket_from_name = sanitizeInput($config_ticket_from_name);
- $config_ticket_from_email = sanitizeInput($config_ticket_from_email);
- $company_name = sanitizeInput($session_company_name);
-
- $subject = "$config_app_name - $recurring_ticket_count recurring tickets have been assigned to you";
- $body = "Hi $agent_name,
$session_name assigned $recurring_ticket_count recurring tickets to you!
$tickets_assigned_body
Thanks,
$session_name
$company_name";
-
- // Email Ticket Agent
- // Queue Mail
- $data = [
- [
- 'from' => $config_ticket_from_email,
- 'from_name' => $config_ticket_from_name,
- 'recipient' => $agent_email,
- 'recipient_name' => $agent_name,
- 'subject' => $subject,
- 'body' => $body,
- ]
- ];
- addToMailQueue($data);
- }
- }
- }
-
- flash_alert("Assigned $recurring_ticket_count Recurring Tickets to $agent_name");
-
- redirect();
-
-}
-
-if (isset($_POST['bulk_edit_recurring_ticket_priority'])) {
-
- enforceUserPermission('module_support', 2);
-
- $priority = sanitizeInput($_POST['bulk_priority']);
-
- // Assign Tech to Selected Recurring Tickets
- if (isset($_POST['recurring_ticket_ids'])) {
-
- // Get a Ticket Count
- $recurring_ticket_count = count($_POST['recurring_ticket_ids']);
-
- foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
- $recurring_ticket_id = intval($recurring_ticket_id);
-
- $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
- $row = mysqli_fetch_array($sql);
-
- $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
- $original_recurring_ticket_priority = sanitizeInput($row['recurring_ticket_priority']);
- $client_id = intval($row['ticket_client_id']);
-
- // Update recurring ticket
- mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_priority = '$priority' WHERE recurring_ticket_id = $recurring_ticket_id");
-
- logAction("Ticket", "Edit", "$session_name updated the priority on recurring ticket $ticket_subject from $original_recurring_ticket_priority to $priority", $client_id, $recurring_ticket_id);
-
- customAction('recurring_ticket_update', $recurring_ticket_id);
- } // End For Each Recurring Ticket ID Loop
-
- logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the priority to $priority on $recurring_ticket_count Recurring Tickets");
-
- flash_alert("Priority updated to $priority for $recurring_ticket_count Recurring Tickets");
- }
-
- redirect();
-
-}
-
-if (isset($_POST['bulk_edit_recurring_ticket_category'])) {
-
- enforceUserPermission('module_support', 2);
-
- $category_id = intval($_POST['bulk_category']);
-
- if (isset($_POST['recurring_ticket_ids'])) {
-
- $recurring_ticket_count = count($_POST['recurring_ticket_ids']);
-
- foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
- $recurring_ticket_id = intval($recurring_ticket_id);
-
- $sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, category_name, recurring_ticket_client_id FROM recurring_tickets LEFT JOIN categories ON recurring_ticket_category = category_id WHERE recurring_ticket_id = $recurring_ticket_id");
- $row = mysqli_fetch_array($sql);
-
- $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
- $previous_recurring_ticket_category_name = sanitizeInput($row['category_name']);
- $client_id = intval($row['recurring_ticket_client_id']);
-
- $category_name = sanitizeInput(getFieldById('categories', $category_id, 'category_name'));
-
- mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_category = '$category_id' WHERE recurring_ticket_id = $recurring_ticket_id");
-
- logAction("Recurring Ticket", "Edit", "$session_name updated the category on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_category_name to $category_name", $client_id, $recurring_ticket_id);
-
- customAction('recurring_ticket_update', $recurring_ticket_id);
- }
-
- logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the category to $category_name for $recurring_ticket_count Recurring Tickets");
-
- flash_alert("Category set to $category_name for $recurring_ticket_count Recurring Tickets");
- }
-
- redirect();
-
-}
-
-if (isset($_POST['bulk_edit_recurring_ticket_billable'])) {
-
- enforceUserPermission('module_support', 2);
- enforceUserPermission('module_sales', 2);
-
- $billable = intval($_POST['billable']);
- if ($billable) {
- $billable_status = "Billable";
- } else {
- $billable_status = "Not Billable";
- }
-
- if (isset($_POST['recurring_ticket_ids'])) {
-
- $recurring_ticket_count = count($_POST['recurring_ticket_ids']);
-
- foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
- $recurring_ticket_id = intval($recurring_ticket_id);
-
- $sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
- $row = mysqli_fetch_array($sql);
-
- $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
- $previous_recurring_ticket_billable = intval($row['recurring_ticket_billable']);
- if ($previous_recurring_ticket_billable) {
- $previous_billable_status = "Billable";
- } else {
- $previous_billable_status = "Not Billable";
- }
- $client_id = intval($row['recurring_ticket_client_id']);
-
- mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_billable = $billable WHERE recurring_ticket_id = $recurring_ticket_id");
-
- logAction("Recurring Ticket", "Edit", "$session_name updated the billable status on recurring ticket $recurring_ticket_subject from $previous_billable_status to $billable_status", $client_id, $recurring_ticket_id);
-
- customAction('recurring_ticket_update', $recurring_ticket_id);
- }
-
- logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the billable status to $billable_status for $recurring_ticket_count Recurring Tickets");
-
- flash_alert("Billable status set to $billable_status for $recurring_ticket_count Recurring Tickets");
- }
-
- redirect();
-
-}
-
-if (isset($_POST['bulk_edit_recurring_ticket_next_run_date'])) {
-
- enforceUserPermission('module_support', 2);
-
- $next_run_date = sanitizeInput($_POST['next_run_date']);
-
- if (isset($_POST['recurring_ticket_ids'])) {
-
- $recurring_ticket_count = count($_POST['recurring_ticket_ids']);
-
- foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) {
- $recurring_ticket_id = intval($recurring_ticket_id);
-
- $sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id");
- $row = mysqli_fetch_array($sql);
-
- $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']);
- $previous_recurring_ticket_next_run_date = sanitizeInput($row['recurring_ticket_next_run']);
- $client_id = intval($row['recurring_ticket_client_id']);
-
- mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run_date' WHERE recurring_ticket_id = $recurring_ticket_id");
-
- logAction("Recurring Ticket", "Edit", "$session_name updated the Next run date on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_next_run_date to $next_run_date", $client_id, $recurring_ticket_id);
-
- customAction('recurring_ticket_update', $recurring_ticket_id);
- }
-
- logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the Next run date to $next_run_date for $recurring_ticket_count Recurring Tickets");
-
- flash_alert("Next run date set to $next_run_date for $recurring_ticket_count Recurring Tickets");
- }
-
- redirect();
-
-}
-
if (isset($_POST['edit_ticket_billable_status'])) {
enforceUserPermission('module_support', 2);