From 82da54740fb7a50c42817545617049281f051a6f Mon Sep 17 00:00:00 2001 From: johnnyq Date: Wed, 29 Oct 2025 15:58:04 -0400 Subject: [PATCH] Moved recurring ticket posts to its own post file --- agent/post/recurring_ticket.php | 636 ++++++++++++++++++++++++++++++++ agent/post/ticket.php | 629 ------------------------------- 2 files changed, 636 insertions(+), 629 deletions(-) create mode 100644 agent/post/recurring_ticket.php diff --git a/agent/post/recurring_ticket.php b/agent/post/recurring_ticket.php new file mode 100644 index 00000000..40204310 --- /dev/null +++ b/agent/post/recurring_ticket.php @@ -0,0 +1,636 @@ +$subject - $frequency created"); + + redirect(); + +} + +if (isset($_POST['edit_recurring_ticket'])) { + + enforceUserPermission('module_support', 2); + + require_once 'ticket_recurring_model.php'; + + $recurring_ticket_id = intval($_POST['recurring_ticket_id']); + $next_run_date = sanitizeInput($_POST['next_date']); + + mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_next_run = '$next_run_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_asset_id = $asset_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_category = $category WHERE recurring_ticket_id = $recurring_ticket_id"); + + // Add Additional Assets + if (isset($_POST['additional_assets'])) { + mysqli_query($mysqli, "DELETE FROM recurring_ticket_assets WHERE recurring_ticket_id = $recurring_ticket_id"); + foreach ($_POST['additional_assets'] as $additional_asset) { + $additional_asset_id = intval($additional_asset); + mysqli_query($mysqli, "INSERT INTO recurring_ticket_assets SET recurring_ticket_id = $recurring_ticket_id, asset_id = $additional_asset_id"); + } + } + + logAction("Recurring Ticket", "Edit", "$session_name edited recurring ticket $subject", $client_id, $recurring_ticket_id); + + flash_alert("Recurring ticket $subject - $frequency updated"); + + redirect(); + +} + +if (isset($_POST['bulk_force_recurring_tickets'])) { + + validateCSRFToken($_POST['csrf_token']); + + enforceUserPermission('module_support', 2); + + if (isset($_POST['recurring_ticket_ids'])) { + + // Cycle through array and pop each recurring scheduled ticket + foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { + + $recurring_ticket_id = intval($recurring_ticket_id); + $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); + + if (mysqli_num_rows($sql) > 0) { + $row = mysqli_fetch_array($sql); + $subject = sanitizeInput($row['recurring_ticket_subject']); + $details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']); + $priority = sanitizeInput($row['recurring_ticket_priority']); + $frequency = sanitizeInput(strtolower($row['recurring_ticket_frequency'])); + $billable = intval($row['recurring_ticket_billable']); + $old_next_recurring_date = sanitizeInput($row['recurring_ticket_next_run']); + $created_id = intval($row['recurring_ticket_created_by']); + $assigned_id = intval($row['recurring_ticket_assigned_to']); + $contact_id = intval($row['recurring_ticket_contact_id']); + $client_id = intval($row['recurring_ticket_client_id']); + $asset_id = intval($row['recurring_ticket_asset_id']); + $category = intval($row['recurring_ticket_category']); + $url_key = randomString(156); + + $ticket_status = 1; // Default + if ($assigned_id > 0) { + $ticket_status = 2; // Set to open if we've auto-assigned an agent + } + + // Sanitize Config Vars from get_settings.php and Session Vars from check_login.php + $config_ticket_prefix = sanitizeInput($config_ticket_prefix); + $config_ticket_from_name = sanitizeInput($config_ticket_from_name); + $config_ticket_from_email = sanitizeInput($config_ticket_from_email); + $config_base_url = sanitizeInput($config_base_url); + + // Assign this new ticket the next ticket number & increment config_ticket_next_number by 1 (for the next ticket) + $ticket_number_sql = mysqli_fetch_array(mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1")); + $ticket_number = intval($ticket_number_sql['config_ticket_next_number']); + $new_config_ticket_next_number = $ticket_number + 1; + mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1"); + + // Raise the ticket + mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id"); + $id = mysqli_insert_id($mysqli); + + // Copy Additional Assets from Recurring ticket to new ticket + mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id) + SELECT $id, asset_id + FROM recurring_ticket_assets + WHERE recurring_ticket_id = $recurring_ticket_id"); + + // Notifications + + customAction('ticket_create', $id); + + // Get client/contact/ticket details + $sql = mysqli_query( + $mysqli, + "SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets + LEFT JOIN clients ON ticket_client_id = client_id + LEFT JOIN contacts ON ticket_contact_id = contact_id + WHERE ticket_id = $id" + ); + $row = mysqli_fetch_array($sql); + + $contact_name = sanitizeInput($row['contact_name']); + $contact_email = sanitizeInput($row['contact_email']); + $client_name = sanitizeInput($row['client_name']); + $contact_name = sanitizeInput($row['contact_name']); + $contact_email = sanitizeInput($row['contact_email']); + $ticket_prefix = sanitizeInput($row['ticket_prefix']); + $ticket_number = intval($row['ticket_number']); + $ticket_priority = sanitizeInput($row['ticket_priority']); + $ticket_subject = sanitizeInput($row['ticket_subject']); + $ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']); + + $data = []; + + // Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email + if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) { + + $email_subject = "Ticket Created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)"; + $email_body = "##- Please type your reply above this line -##

Hello $contact_name,

A ticket regarding \"$ticket_subject\" has been automatically created for you.

--------------------------------
$ticket_details--------------------------------

Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: Open
Portal: https://$config_base_url/client/ticket.php?id=$id

--
$company_name - Support
$config_ticket_from_email
$company_phone"; + + $email = [ + 'from' => $config_ticket_from_email, + 'from_name' => $config_ticket_from_name, + 'recipient' => $contact_email, + 'recipient_name' => $contact_name, + 'subject' => $email_subject, + 'body' => $email_body + ]; + + $data[] = $email; + + } + + // Add to the mail queue + addToMailQueue($data); + + // Set the next run date (based on the scheduled date, rather than now, so things keep their schedule) + $dt_old_next_recurring_date = new DateTime($old_next_recurring_date); + if ($frequency == "weekly") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week')); + } elseif ($frequency == "monthly") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month')); + } elseif ($frequency == "quarterly") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months')); + } elseif ($frequency == "biannually") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months')); + } elseif ($frequency == "annually") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months')); + } + + // Update the run date + $next_run = $next_run->format('Y-m-d'); + mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id"); + + logAction("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id); + + } + + } + + flash_alert("$count Recurring Tickets Forced"); + } + + redirect(); + +} + +if (isset($_GET['force_recurring_ticket'])) { + + validateCSRFToken($_GET['csrf_token']); + + enforceUserPermission('module_support', 2); + + $recurring_ticket_id = intval($_GET['force_recurring_ticket']); + + $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); + + if (mysqli_num_rows($sql) > 0) { + $row = mysqli_fetch_array($sql); + $subject = sanitizeInput($row['recurring_ticket_subject']); + $details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']); + $priority = sanitizeInput($row['recurring_ticket_priority']); + $frequency = sanitizeInput(strtolower($row['recurring_ticket_frequency'])); + $billable = intval($row['recurring_ticket_billable']); + $old_next_recurring_date = sanitizeInput($row['recurring_ticket_next_run']); + $created_id = intval($row['recurring_ticket_created_by']); + $assigned_id = intval($row['recurring_ticket_assigned_to']); + $contact_id = intval($row['recurring_ticket_contact_id']); + $client_id = intval($row['recurring_ticket_client_id']); + $asset_id = intval($row['recurring_ticket_asset_id']); + $category = intval($row['recurring_ticket_category']); + $url_key = randomString(156); + + $ticket_status = 1; // Default + if ($assigned_id > 0) { + $ticket_status = 2; // Set to open if we've auto-assigned an agent + } + + // Sanitize Config Vars from get_settings.php and Session Vars from check_login.php + $config_ticket_prefix = sanitizeInput($config_ticket_prefix); + $config_ticket_from_name = sanitizeInput($config_ticket_from_name); + $config_ticket_from_email = sanitizeInput($config_ticket_from_email); + $config_base_url = sanitizeInput($config_base_url); + + // Assign this new ticket the next ticket number & increment config_ticket_next_number by 1 (for the next ticket) + $ticket_number = $config_ticket_next_number; + $new_config_ticket_next_number = $config_ticket_next_number + 1; + mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1"); + + // Raise the ticket + mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id"); + $id = mysqli_insert_id($mysqli); + + // Copy Additional Assets from Recurring ticket to new ticket + mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id) + SELECT $id, asset_id + FROM recurring_ticket_assets + WHERE recurring_ticket_id = $recurring_ticket_id"); + + // Notifications + + customAction('ticket_create', $id); + + // Get client/contact/ticket details + $sql = mysqli_query( + $mysqli, + "SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets + LEFT JOIN clients ON ticket_client_id = client_id + LEFT JOIN contacts ON ticket_contact_id = contact_id + WHERE ticket_id = $id" + ); + $row = mysqli_fetch_array($sql); + + $contact_name = sanitizeInput($row['contact_name']); + $contact_email = sanitizeInput($row['contact_email']); + $client_name = sanitizeInput($row['client_name']); + $contact_name = sanitizeInput($row['contact_name']); + $contact_email = sanitizeInput($row['contact_email']); + $ticket_prefix = sanitizeInput($row['ticket_prefix']); + $ticket_number = intval($row['ticket_number']); + $ticket_priority = sanitizeInput($row['ticket_priority']); + $ticket_subject = sanitizeInput($row['ticket_subject']); + $ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']); + + $data = []; + + // Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email + if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) { + + $email_subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)"; + $email_body = "##- Please type your reply above this line -##

Hello $contact_name,

A ticket regarding \"$ticket_subject\" has been automatically created for you.

--------------------------------
$ticket_details--------------------------------

Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: Open
Portal: https://$config_base_url/client/ticket.php?id=$id

--
$company_name - Support
$config_ticket_from_email
$company_phone"; + + $email = [ + 'from' => $config_ticket_from_email, + 'from_name' => $config_ticket_from_name, + 'recipient' => $contact_email, + 'recipient_name' => $contact_name, + 'subject' => $email_subject, + 'body' => $email_body + ]; + + $data[] = $email; + + } + + // Add to the mail queue + addToMailQueue($data); + + // Set the next run date (based on the scheduled date, rather than now, so things keep their schedule) + $dt_old_next_recurring_date = new DateTime($old_next_recurring_date); + if ($frequency == "weekly") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week')); + } elseif ($frequency == "monthly") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month')); + } elseif ($frequency == "quarterly") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months')); + } elseif ($frequency == "biannually") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months')); + } elseif ($frequency == "annually") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months')); + } + + // Update the run date + $next_run = $next_run->format('Y-m-d'); + mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id"); + + logAction("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id); + + flash_alert("Recurring Ticket Forced"); + + redirect(); + + } else { + flash_alert("Recurring Ticket Force failed", 'error'); + redirect(); + } + +} + +if (isset($_GET['delete_recurring_ticket'])) { + + validateCSRFToken($_GET['csrf_token']); + + enforceUserPermission('module_support', 3); + + $recurring_ticket_id = intval($_GET['delete_recurring_ticket']); + + // Get Scheduled Ticket Subject Ticket Prefix, Number and Client ID for logging and alert message + $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); + $row = mysqli_fetch_array($sql); + $subject = sanitizeInput($row['recurring_ticket_subject']); + $frequency = sanitizeInput($row['recurring_ticket_frequency']); + + $client_id = intval($row['recurring_ticket_client_id']); + + // Delete + mysqli_query($mysqli, "DELETE FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); + + logAction("Recurring Ticket", "Delete", "$session_name deleted recurring ticket $subject", $client_id, $recurring_ticket_id); + + flash_alert("Recurring ticket $subject - $frequency deleted", 'error'); + + redirect(); + +} + +if (isset($_POST['bulk_delete_recurring_tickets'])) { + + validateCSRFToken($_POST['csrf_token']); + + enforceUserPermission('module_support', 3); + + if (isset($_POST['recurring_ticket_ids'])) { + + $count = count($_POST['recurring_ticket_ids']); + + // Cycle through array and delete each recurring scheduled ticket + foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { + + $recurring_ticket_id = intval($recurring_ticket_id); + mysqli_query($mysqli, "DELETE FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); + + logAction("Recurring Ticket", "Delete", "$session_name deleted recurring ticket", 0, $recurring_ticket_id); + + } + + logAction("Recurring Ticket", "Bulk Delete", "$session_name deleted $count recurring ticket(s)"); + + flash_alert("Deleted $count recurring ticket(s)", 'error'); + } + + redirect(); + +} + +if (isset($_POST['bulk_assign_recurring_ticket'])) { + + enforceUserPermission('module_support', 2); + + // POST variables + $assign_to = intval($_POST['assign_to']); + + // Get a Recurring Ticket Count + $recurring_ticket_count = count($_POST['recurring_ticket_ids']); + + // Assign Tech to Selected Recurring Tickets + if (!empty($_POST['recurring_ticket_ids'])) { + foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { + $recurring_ticket_id = intval($recurring_ticket_id); + + $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); + $row = mysqli_fetch_array($sql); + + $recurring_ticket_name = sanitizeInput($row['recurring_ticket_name']); + $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']); + $client_id = intval($row['recurring_ticket_client_id']); + + // Allow for un-assigning tickets + if ($assign_to == 0) { + $ticket_reply = "Ticket unassigned, pending re-assignment."; + $agent_name = "No One"; + } else { + // Get & verify assigned agent details + $agent_details_sql = mysqli_query($mysqli, "SELECT user_name, user_email FROM users LEFT JOIN user_settings ON users.user_id = user_settings.user_id WHERE users.user_id = $assign_to"); + $agent_details = mysqli_fetch_array($agent_details_sql); + + $agent_name = sanitizeInput($agent_details['user_name']); + $agent_email = sanitizeInput($agent_details['user_email']); + + if (!$agent_name) { + flash_alert("Invalid agent!", 'error'); + redirect(); + } + } + + // Update recurring ticket + mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_assigned_to = $assign_to WHERE recurring_ticket_id = $recurring_ticket_id"); + + logAction("Recurring_Ticket", "Edit", "$session_name reassigned recurring ticket $recurring_ticket_subject to $agent_name", $client_id, $recurring_ticket_id); + + $tickets_assigned_body .= "$recurring_ticket_subject
"; + } // End For Each Ticket ID Loop + + // Notification + if ($session_user_id != $assign_to && $assign_to != 0) { + + // App Notification + mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Recurring Ticket', notification = '$recurring_ticket_count Recurring Tickets have been assigned to you by $session_name', notification_action = 'recurring_tickets.php?assigned=$assign_to', notification_client_id = $client_id, notification_user_id = $assign_to"); + + // Agent Email Notification + if (!empty($config_smtp_host)) { + + // Sanitize Config vars from get_settings.php + $config_ticket_from_name = sanitizeInput($config_ticket_from_name); + $config_ticket_from_email = sanitizeInput($config_ticket_from_email); + $company_name = sanitizeInput($session_company_name); + + $subject = "$config_app_name - $recurring_ticket_count recurring tickets have been assigned to you"; + $body = "Hi $agent_name,

$session_name assigned $recurring_ticket_count recurring tickets to you!

$tickets_assigned_body
Thanks,
$session_name
$company_name"; + + // Email Ticket Agent + // Queue Mail + $data = [ + [ + 'from' => $config_ticket_from_email, + 'from_name' => $config_ticket_from_name, + 'recipient' => $agent_email, + 'recipient_name' => $agent_name, + 'subject' => $subject, + 'body' => $body, + ] + ]; + addToMailQueue($data); + } + } + } + + flash_alert("Assigned $recurring_ticket_count Recurring Tickets to $agent_name"); + + redirect(); + +} + +if (isset($_POST['bulk_edit_recurring_ticket_priority'])) { + + enforceUserPermission('module_support', 2); + + $priority = sanitizeInput($_POST['bulk_priority']); + + // Assign Tech to Selected Recurring Tickets + if (isset($_POST['recurring_ticket_ids'])) { + + // Get a Ticket Count + $recurring_ticket_count = count($_POST['recurring_ticket_ids']); + + foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { + $recurring_ticket_id = intval($recurring_ticket_id); + + $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); + $row = mysqli_fetch_array($sql); + + $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']); + $original_recurring_ticket_priority = sanitizeInput($row['recurring_ticket_priority']); + $client_id = intval($row['ticket_client_id']); + + // Update recurring ticket + mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_priority = '$priority' WHERE recurring_ticket_id = $recurring_ticket_id"); + + logAction("Ticket", "Edit", "$session_name updated the priority on recurring ticket $ticket_subject from $original_recurring_ticket_priority to $priority", $client_id, $recurring_ticket_id); + + customAction('recurring_ticket_update', $recurring_ticket_id); + } // End For Each Recurring Ticket ID Loop + + logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the priority to $priority on $recurring_ticket_count Recurring Tickets"); + + flash_alert("Priority updated to $priority for $recurring_ticket_count Recurring Tickets"); + } + + redirect(); + +} + +if (isset($_POST['bulk_edit_recurring_ticket_category'])) { + + enforceUserPermission('module_support', 2); + + $category_id = intval($_POST['bulk_category']); + + if (isset($_POST['recurring_ticket_ids'])) { + + $recurring_ticket_count = count($_POST['recurring_ticket_ids']); + + foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { + $recurring_ticket_id = intval($recurring_ticket_id); + + $sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, category_name, recurring_ticket_client_id FROM recurring_tickets LEFT JOIN categories ON recurring_ticket_category = category_id WHERE recurring_ticket_id = $recurring_ticket_id"); + $row = mysqli_fetch_array($sql); + + $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']); + $previous_recurring_ticket_category_name = sanitizeInput($row['category_name']); + $client_id = intval($row['recurring_ticket_client_id']); + + $category_name = sanitizeInput(getFieldById('categories', $category_id, 'category_name')); + + mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_category = '$category_id' WHERE recurring_ticket_id = $recurring_ticket_id"); + + logAction("Recurring Ticket", "Edit", "$session_name updated the category on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_category_name to $category_name", $client_id, $recurring_ticket_id); + + customAction('recurring_ticket_update', $recurring_ticket_id); + } + + logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the category to $category_name for $recurring_ticket_count Recurring Tickets"); + + flash_alert("Category set to $category_name for $recurring_ticket_count Recurring Tickets"); + } + + redirect(); + +} + +if (isset($_POST['bulk_edit_recurring_ticket_billable'])) { + + enforceUserPermission('module_support', 2); + enforceUserPermission('module_sales', 2); + + $billable = intval($_POST['billable']); + if ($billable) { + $billable_status = "Billable"; + } else { + $billable_status = "Not Billable"; + } + + if (isset($_POST['recurring_ticket_ids'])) { + + $recurring_ticket_count = count($_POST['recurring_ticket_ids']); + + foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { + $recurring_ticket_id = intval($recurring_ticket_id); + + $sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); + $row = mysqli_fetch_array($sql); + + $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']); + $previous_recurring_ticket_billable = intval($row['recurring_ticket_billable']); + if ($previous_recurring_ticket_billable) { + $previous_billable_status = "Billable"; + } else { + $previous_billable_status = "Not Billable"; + } + $client_id = intval($row['recurring_ticket_client_id']); + + mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_billable = $billable WHERE recurring_ticket_id = $recurring_ticket_id"); + + logAction("Recurring Ticket", "Edit", "$session_name updated the billable status on recurring ticket $recurring_ticket_subject from $previous_billable_status to $billable_status", $client_id, $recurring_ticket_id); + + customAction('recurring_ticket_update', $recurring_ticket_id); + } + + logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the billable status to $billable_status for $recurring_ticket_count Recurring Tickets"); + + flash_alert("Billable status set to $billable_status for $recurring_ticket_count Recurring Tickets"); + } + + redirect(); + +} + +if (isset($_POST['bulk_edit_recurring_ticket_next_run_date'])) { + + enforceUserPermission('module_support', 2); + + $next_run_date = sanitizeInput($_POST['next_run_date']); + + if (isset($_POST['recurring_ticket_ids'])) { + + $recurring_ticket_count = count($_POST['recurring_ticket_ids']); + + foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { + $recurring_ticket_id = intval($recurring_ticket_id); + + $sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); + $row = mysqli_fetch_array($sql); + + $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']); + $previous_recurring_ticket_next_run_date = sanitizeInput($row['recurring_ticket_next_run']); + $client_id = intval($row['recurring_ticket_client_id']); + + mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run_date' WHERE recurring_ticket_id = $recurring_ticket_id"); + + logAction("Recurring Ticket", "Edit", "$session_name updated the Next run date on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_next_run_date to $next_run_date", $client_id, $recurring_ticket_id); + + customAction('recurring_ticket_update', $recurring_ticket_id); + } + + logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the Next run date to $next_run_date for $recurring_ticket_count Recurring Tickets"); + + flash_alert("Next run date set to $next_run_date for $recurring_ticket_count Recurring Tickets"); + } + + redirect(); + +} diff --git a/agent/post/ticket.php b/agent/post/ticket.php index 97707772..0f42eddc 100644 --- a/agent/post/ticket.php +++ b/agent/post/ticket.php @@ -2258,635 +2258,6 @@ if (isset($_POST['export_tickets_csv'])) { } -if (isset($_POST['add_recurring_ticket'])) { - - enforceUserPermission('module_support', 2); - - require_once 'ticket_recurring_model.php'; - - $start_date = sanitizeInput($_POST['start_date']); - - mysqli_query($mysqli, "INSERT INTO recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_start_date = '$start_date', recurring_ticket_next_run = '$start_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_created_by = $session_user_id, recurring_ticket_client_id = $client_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_asset_id = $asset_id, recurring_ticket_category = $category"); - - $recurring_ticket_id = mysqli_insert_id($mysqli); - - // Add Additional Assets - if (isset($_POST['additional_assets'])) { - foreach ($_POST['additional_assets'] as $additional_asset) { - $additional_asset_id = intval($additional_asset); - mysqli_query($mysqli, "INSERT INTO recurring_ticket_assets SET recurring_ticket_id = $recurring_ticket_id, asset_id = $additional_asset_id"); - } - } - - logAction("Recurring Ticket", "Create", "$session_name created recurring ticket for $subject - $frequency", $client_id, $recurring_ticket_id); - - flash_alert("Recurring ticket $subject - $frequency created"); - - redirect(); - -} - -if (isset($_POST['edit_recurring_ticket'])) { - - enforceUserPermission('module_support', 2); - - require_once 'ticket_recurring_model.php'; - - $recurring_ticket_id = intval($_POST['recurring_ticket_id']); - $next_run_date = sanitizeInput($_POST['next_date']); - - mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_next_run = '$next_run_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_asset_id = $asset_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_category = $category WHERE recurring_ticket_id = $recurring_ticket_id"); - - // Add Additional Assets - if (isset($_POST['additional_assets'])) { - mysqli_query($mysqli, "DELETE FROM recurring_ticket_assets WHERE recurring_ticket_id = $recurring_ticket_id"); - foreach ($_POST['additional_assets'] as $additional_asset) { - $additional_asset_id = intval($additional_asset); - mysqli_query($mysqli, "INSERT INTO recurring_ticket_assets SET recurring_ticket_id = $recurring_ticket_id, asset_id = $additional_asset_id"); - } - } - - logAction("Recurring Ticket", "Edit", "$session_name edited recurring ticket $subject", $client_id, $recurring_ticket_id); - - flash_alert("Recurring ticket $subject - $frequency updated"); - - redirect(); - -} - -if (isset($_POST['bulk_force_recurring_tickets'])) { - - validateCSRFToken($_POST['csrf_token']); - - enforceUserPermission('module_support', 2); - - if (isset($_POST['recurring_ticket_ids'])) { - - // Cycle through array and pop each recurring scheduled ticket - foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { - - $recurring_ticket_id = intval($recurring_ticket_id); - $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); - - if (mysqli_num_rows($sql) > 0) { - $row = mysqli_fetch_array($sql); - $subject = sanitizeInput($row['recurring_ticket_subject']); - $details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']); - $priority = sanitizeInput($row['recurring_ticket_priority']); - $frequency = sanitizeInput(strtolower($row['recurring_ticket_frequency'])); - $billable = intval($row['recurring_ticket_billable']); - $old_next_recurring_date = sanitizeInput($row['recurring_ticket_next_run']); - $created_id = intval($row['recurring_ticket_created_by']); - $assigned_id = intval($row['recurring_ticket_assigned_to']); - $contact_id = intval($row['recurring_ticket_contact_id']); - $client_id = intval($row['recurring_ticket_client_id']); - $asset_id = intval($row['recurring_ticket_asset_id']); - $category = intval($row['recurring_ticket_category']); - $url_key = randomString(156); - - $ticket_status = 1; // Default - if ($assigned_id > 0) { - $ticket_status = 2; // Set to open if we've auto-assigned an agent - } - - // Sanitize Config Vars from get_settings.php and Session Vars from check_login.php - $config_ticket_prefix = sanitizeInput($config_ticket_prefix); - $config_ticket_from_name = sanitizeInput($config_ticket_from_name); - $config_ticket_from_email = sanitizeInput($config_ticket_from_email); - $config_base_url = sanitizeInput($config_base_url); - - // Assign this new ticket the next ticket number & increment config_ticket_next_number by 1 (for the next ticket) - $ticket_number_sql = mysqli_fetch_array(mysqli_query($mysqli, "SELECT config_ticket_next_number FROM settings WHERE company_id = 1")); - $ticket_number = intval($ticket_number_sql['config_ticket_next_number']); - $new_config_ticket_next_number = $ticket_number + 1; - mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1"); - - // Raise the ticket - mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id"); - $id = mysqli_insert_id($mysqli); - - // Copy Additional Assets from Recurring ticket to new ticket - mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id) - SELECT $id, asset_id - FROM recurring_ticket_assets - WHERE recurring_ticket_id = $recurring_ticket_id"); - - // Notifications - - customAction('ticket_create', $id); - - // Get client/contact/ticket details - $sql = mysqli_query( - $mysqli, - "SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets - LEFT JOIN clients ON ticket_client_id = client_id - LEFT JOIN contacts ON ticket_contact_id = contact_id - WHERE ticket_id = $id" - ); - $row = mysqli_fetch_array($sql); - - $contact_name = sanitizeInput($row['contact_name']); - $contact_email = sanitizeInput($row['contact_email']); - $client_name = sanitizeInput($row['client_name']); - $contact_name = sanitizeInput($row['contact_name']); - $contact_email = sanitizeInput($row['contact_email']); - $ticket_prefix = sanitizeInput($row['ticket_prefix']); - $ticket_number = intval($row['ticket_number']); - $ticket_priority = sanitizeInput($row['ticket_priority']); - $ticket_subject = sanitizeInput($row['ticket_subject']); - $ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']); - - $data = []; - - // Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email - if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) { - - $email_subject = "Ticket Created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)"; - $email_body = "##- Please type your reply above this line -##

Hello $contact_name,

A ticket regarding \"$ticket_subject\" has been automatically created for you.

--------------------------------
$ticket_details--------------------------------

Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: Open
Portal: https://$config_base_url/client/ticket.php?id=$id

--
$company_name - Support
$config_ticket_from_email
$company_phone"; - - $email = [ - 'from' => $config_ticket_from_email, - 'from_name' => $config_ticket_from_name, - 'recipient' => $contact_email, - 'recipient_name' => $contact_name, - 'subject' => $email_subject, - 'body' => $email_body - ]; - - $data[] = $email; - - } - - // Add to the mail queue - addToMailQueue($data); - - // Set the next run date (based on the scheduled date, rather than now, so things keep their schedule) - $dt_old_next_recurring_date = new DateTime($old_next_recurring_date); - if ($frequency == "weekly") { - $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week')); - } elseif ($frequency == "monthly") { - $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month')); - } elseif ($frequency == "quarterly") { - $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months')); - } elseif ($frequency == "biannually") { - $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months')); - } elseif ($frequency == "annually") { - $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months')); - } - - // Update the run date - $next_run = $next_run->format('Y-m-d'); - mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id"); - - logAction("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id); - - } - - } - - flash_alert("$count Recurring Tickets Forced"); - } - - redirect(); - -} - -if (isset($_GET['force_recurring_ticket'])) { - - validateCSRFToken($_GET['csrf_token']); - - enforceUserPermission('module_support', 2); - - $recurring_ticket_id = intval($_GET['force_recurring_ticket']); - - $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); - - if (mysqli_num_rows($sql) > 0) { - $row = mysqli_fetch_array($sql); - $subject = sanitizeInput($row['recurring_ticket_subject']); - $details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']); - $priority = sanitizeInput($row['recurring_ticket_priority']); - $frequency = sanitizeInput(strtolower($row['recurring_ticket_frequency'])); - $billable = intval($row['recurring_ticket_billable']); - $old_next_recurring_date = sanitizeInput($row['recurring_ticket_next_run']); - $created_id = intval($row['recurring_ticket_created_by']); - $assigned_id = intval($row['recurring_ticket_assigned_to']); - $contact_id = intval($row['recurring_ticket_contact_id']); - $client_id = intval($row['recurring_ticket_client_id']); - $asset_id = intval($row['recurring_ticket_asset_id']); - $category = intval($row['recurring_ticket_category']); - $url_key = randomString(156); - - $ticket_status = 1; // Default - if ($assigned_id > 0) { - $ticket_status = 2; // Set to open if we've auto-assigned an agent - } - - // Sanitize Config Vars from get_settings.php and Session Vars from check_login.php - $config_ticket_prefix = sanitizeInput($config_ticket_prefix); - $config_ticket_from_name = sanitizeInput($config_ticket_from_name); - $config_ticket_from_email = sanitizeInput($config_ticket_from_email); - $config_base_url = sanitizeInput($config_base_url); - - // Assign this new ticket the next ticket number & increment config_ticket_next_number by 1 (for the next ticket) - $ticket_number = $config_ticket_next_number; - $new_config_ticket_next_number = $config_ticket_next_number + 1; - mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1"); - - // Raise the ticket - mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id"); - $id = mysqli_insert_id($mysqli); - - // Copy Additional Assets from Recurring ticket to new ticket - mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id) - SELECT $id, asset_id - FROM recurring_ticket_assets - WHERE recurring_ticket_id = $recurring_ticket_id"); - - // Notifications - - customAction('ticket_create', $id); - - // Get client/contact/ticket details - $sql = mysqli_query( - $mysqli, - "SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets - LEFT JOIN clients ON ticket_client_id = client_id - LEFT JOIN contacts ON ticket_contact_id = contact_id - WHERE ticket_id = $id" - ); - $row = mysqli_fetch_array($sql); - - $contact_name = sanitizeInput($row['contact_name']); - $contact_email = sanitizeInput($row['contact_email']); - $client_name = sanitizeInput($row['client_name']); - $contact_name = sanitizeInput($row['contact_name']); - $contact_email = sanitizeInput($row['contact_email']); - $ticket_prefix = sanitizeInput($row['ticket_prefix']); - $ticket_number = intval($row['ticket_number']); - $ticket_priority = sanitizeInput($row['ticket_priority']); - $ticket_subject = sanitizeInput($row['ticket_subject']); - $ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']); - - $data = []; - - // Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email - if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) { - - $email_subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)"; - $email_body = "##- Please type your reply above this line -##

Hello $contact_name,

A ticket regarding \"$ticket_subject\" has been automatically created for you.

--------------------------------
$ticket_details--------------------------------

Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: Open
Portal: https://$config_base_url/client/ticket.php?id=$id

--
$company_name - Support
$config_ticket_from_email
$company_phone"; - - $email = [ - 'from' => $config_ticket_from_email, - 'from_name' => $config_ticket_from_name, - 'recipient' => $contact_email, - 'recipient_name' => $contact_name, - 'subject' => $email_subject, - 'body' => $email_body - ]; - - $data[] = $email; - - } - - // Add to the mail queue - addToMailQueue($data); - - // Set the next run date (based on the scheduled date, rather than now, so things keep their schedule) - $dt_old_next_recurring_date = new DateTime($old_next_recurring_date); - if ($frequency == "weekly") { - $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week')); - } elseif ($frequency == "monthly") { - $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month')); - } elseif ($frequency == "quarterly") { - $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months')); - } elseif ($frequency == "biannually") { - $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months')); - } elseif ($frequency == "annually") { - $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months')); - } - - // Update the run date - $next_run = $next_run->format('Y-m-d'); - mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id"); - - logAction("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id); - - flash_alert("Recurring Ticket Forced"); - - redirect(); - - } else { - flash_alert("Recurring Ticket Force failed", 'error'); - redirect(); - } - -} - -if (isset($_GET['delete_recurring_ticket'])) { - - validateCSRFToken($_GET['csrf_token']); - - enforceUserPermission('module_support', 3); - - $recurring_ticket_id = intval($_GET['delete_recurring_ticket']); - - // Get Scheduled Ticket Subject Ticket Prefix, Number and Client ID for logging and alert message - $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); - $row = mysqli_fetch_array($sql); - $subject = sanitizeInput($row['recurring_ticket_subject']); - $frequency = sanitizeInput($row['recurring_ticket_frequency']); - - $client_id = intval($row['recurring_ticket_client_id']); - - // Delete - mysqli_query($mysqli, "DELETE FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); - - logAction("Recurring Ticket", "Delete", "$session_name deleted recurring ticket $subject", $client_id, $recurring_ticket_id); - - flash_alert("Recurring ticket $subject - $frequency deleted", 'error'); - - redirect(); - -} - -if (isset($_POST['bulk_delete_recurring_tickets'])) { - - validateCSRFToken($_POST['csrf_token']); - - enforceUserPermission('module_support', 3); - - if (isset($_POST['recurring_ticket_ids'])) { - - $count = count($_POST['recurring_ticket_ids']); - - // Cycle through array and delete each recurring scheduled ticket - foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { - - $recurring_ticket_id = intval($recurring_ticket_id); - mysqli_query($mysqli, "DELETE FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); - - logAction("Recurring Ticket", "Delete", "$session_name deleted recurring ticket", 0, $recurring_ticket_id); - - } - - logAction("Recurring Ticket", "Bulk Delete", "$session_name deleted $count recurring ticket(s)"); - - flash_alert("Deleted $count recurring ticket(s)", 'error'); - } - - redirect(); - -} - -if (isset($_POST['bulk_assign_recurring_ticket'])) { - - enforceUserPermission('module_support', 2); - - // POST variables - $assign_to = intval($_POST['assign_to']); - - // Get a Recurring Ticket Count - $recurring_ticket_count = count($_POST['recurring_ticket_ids']); - - // Assign Tech to Selected Recurring Tickets - if (!empty($_POST['recurring_ticket_ids'])) { - foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { - $recurring_ticket_id = intval($recurring_ticket_id); - - $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); - $row = mysqli_fetch_array($sql); - - $recurring_ticket_name = sanitizeInput($row['recurring_ticket_name']); - $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']); - $client_id = intval($row['recurring_ticket_client_id']); - - // Allow for un-assigning tickets - if ($assign_to == 0) { - $ticket_reply = "Ticket unassigned, pending re-assignment."; - $agent_name = "No One"; - } else { - // Get & verify assigned agent details - $agent_details_sql = mysqli_query($mysqli, "SELECT user_name, user_email FROM users LEFT JOIN user_settings ON users.user_id = user_settings.user_id WHERE users.user_id = $assign_to"); - $agent_details = mysqli_fetch_array($agent_details_sql); - - $agent_name = sanitizeInput($agent_details['user_name']); - $agent_email = sanitizeInput($agent_details['user_email']); - - if (!$agent_name) { - flash_alert("Invalid agent!", 'error'); - redirect(); - } - } - - // Update recurring ticket - mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_assigned_to = $assign_to WHERE recurring_ticket_id = $recurring_ticket_id"); - - logAction("Recurring_Ticket", "Edit", "$session_name reassigned recurring ticket $recurring_ticket_subject to $agent_name", $client_id, $recurring_ticket_id); - - $tickets_assigned_body .= "$recurring_ticket_subject
"; - } // End For Each Ticket ID Loop - - // Notification - if ($session_user_id != $assign_to && $assign_to != 0) { - - // App Notification - mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Recurring Ticket', notification = '$recurring_ticket_count Recurring Tickets have been assigned to you by $session_name', notification_action = 'recurring_tickets.php?assigned=$assign_to', notification_client_id = $client_id, notification_user_id = $assign_to"); - - // Agent Email Notification - if (!empty($config_smtp_host)) { - - // Sanitize Config vars from get_settings.php - $config_ticket_from_name = sanitizeInput($config_ticket_from_name); - $config_ticket_from_email = sanitizeInput($config_ticket_from_email); - $company_name = sanitizeInput($session_company_name); - - $subject = "$config_app_name - $recurring_ticket_count recurring tickets have been assigned to you"; - $body = "Hi $agent_name,

$session_name assigned $recurring_ticket_count recurring tickets to you!

$tickets_assigned_body
Thanks,
$session_name
$company_name"; - - // Email Ticket Agent - // Queue Mail - $data = [ - [ - 'from' => $config_ticket_from_email, - 'from_name' => $config_ticket_from_name, - 'recipient' => $agent_email, - 'recipient_name' => $agent_name, - 'subject' => $subject, - 'body' => $body, - ] - ]; - addToMailQueue($data); - } - } - } - - flash_alert("Assigned $recurring_ticket_count Recurring Tickets to $agent_name"); - - redirect(); - -} - -if (isset($_POST['bulk_edit_recurring_ticket_priority'])) { - - enforceUserPermission('module_support', 2); - - $priority = sanitizeInput($_POST['bulk_priority']); - - // Assign Tech to Selected Recurring Tickets - if (isset($_POST['recurring_ticket_ids'])) { - - // Get a Ticket Count - $recurring_ticket_count = count($_POST['recurring_ticket_ids']); - - foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { - $recurring_ticket_id = intval($recurring_ticket_id); - - $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); - $row = mysqli_fetch_array($sql); - - $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']); - $original_recurring_ticket_priority = sanitizeInput($row['recurring_ticket_priority']); - $client_id = intval($row['ticket_client_id']); - - // Update recurring ticket - mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_priority = '$priority' WHERE recurring_ticket_id = $recurring_ticket_id"); - - logAction("Ticket", "Edit", "$session_name updated the priority on recurring ticket $ticket_subject from $original_recurring_ticket_priority to $priority", $client_id, $recurring_ticket_id); - - customAction('recurring_ticket_update', $recurring_ticket_id); - } // End For Each Recurring Ticket ID Loop - - logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the priority to $priority on $recurring_ticket_count Recurring Tickets"); - - flash_alert("Priority updated to $priority for $recurring_ticket_count Recurring Tickets"); - } - - redirect(); - -} - -if (isset($_POST['bulk_edit_recurring_ticket_category'])) { - - enforceUserPermission('module_support', 2); - - $category_id = intval($_POST['bulk_category']); - - if (isset($_POST['recurring_ticket_ids'])) { - - $recurring_ticket_count = count($_POST['recurring_ticket_ids']); - - foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { - $recurring_ticket_id = intval($recurring_ticket_id); - - $sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, category_name, recurring_ticket_client_id FROM recurring_tickets LEFT JOIN categories ON recurring_ticket_category = category_id WHERE recurring_ticket_id = $recurring_ticket_id"); - $row = mysqli_fetch_array($sql); - - $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']); - $previous_recurring_ticket_category_name = sanitizeInput($row['category_name']); - $client_id = intval($row['recurring_ticket_client_id']); - - $category_name = sanitizeInput(getFieldById('categories', $category_id, 'category_name')); - - mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_category = '$category_id' WHERE recurring_ticket_id = $recurring_ticket_id"); - - logAction("Recurring Ticket", "Edit", "$session_name updated the category on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_category_name to $category_name", $client_id, $recurring_ticket_id); - - customAction('recurring_ticket_update', $recurring_ticket_id); - } - - logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the category to $category_name for $recurring_ticket_count Recurring Tickets"); - - flash_alert("Category set to $category_name for $recurring_ticket_count Recurring Tickets"); - } - - redirect(); - -} - -if (isset($_POST['bulk_edit_recurring_ticket_billable'])) { - - enforceUserPermission('module_support', 2); - enforceUserPermission('module_sales', 2); - - $billable = intval($_POST['billable']); - if ($billable) { - $billable_status = "Billable"; - } else { - $billable_status = "Not Billable"; - } - - if (isset($_POST['recurring_ticket_ids'])) { - - $recurring_ticket_count = count($_POST['recurring_ticket_ids']); - - foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { - $recurring_ticket_id = intval($recurring_ticket_id); - - $sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); - $row = mysqli_fetch_array($sql); - - $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']); - $previous_recurring_ticket_billable = intval($row['recurring_ticket_billable']); - if ($previous_recurring_ticket_billable) { - $previous_billable_status = "Billable"; - } else { - $previous_billable_status = "Not Billable"; - } - $client_id = intval($row['recurring_ticket_client_id']); - - mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_billable = $billable WHERE recurring_ticket_id = $recurring_ticket_id"); - - logAction("Recurring Ticket", "Edit", "$session_name updated the billable status on recurring ticket $recurring_ticket_subject from $previous_billable_status to $billable_status", $client_id, $recurring_ticket_id); - - customAction('recurring_ticket_update', $recurring_ticket_id); - } - - logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the billable status to $billable_status for $recurring_ticket_count Recurring Tickets"); - - flash_alert("Billable status set to $billable_status for $recurring_ticket_count Recurring Tickets"); - } - - redirect(); - -} - -if (isset($_POST['bulk_edit_recurring_ticket_next_run_date'])) { - - enforceUserPermission('module_support', 2); - - $next_run_date = sanitizeInput($_POST['next_run_date']); - - if (isset($_POST['recurring_ticket_ids'])) { - - $recurring_ticket_count = count($_POST['recurring_ticket_ids']); - - foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { - $recurring_ticket_id = intval($recurring_ticket_id); - - $sql = mysqli_query($mysqli, "SELECT recurring_ticket_subject, recurring_ticket_client_id FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); - $row = mysqli_fetch_array($sql); - - $recurring_ticket_subject = sanitizeInput($row['recurring_ticket_subject']); - $previous_recurring_ticket_next_run_date = sanitizeInput($row['recurring_ticket_next_run']); - $client_id = intval($row['recurring_ticket_client_id']); - - mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run_date' WHERE recurring_ticket_id = $recurring_ticket_id"); - - logAction("Recurring Ticket", "Edit", "$session_name updated the Next run date on recurring ticket $recurring_ticket_subject from $previous_recurring_ticket_next_run_date to $next_run_date", $client_id, $recurring_ticket_id); - - customAction('recurring_ticket_update', $recurring_ticket_id); - } - - logAction("Recurring Ticket", " Bulk Edit", "$session_name updated the Next run date to $next_run_date for $recurring_ticket_count Recurring Tickets"); - - flash_alert("Next run date set to $next_run_date for $recurring_ticket_count Recurring Tickets"); - } - - redirect(); - -} - if (isset($_POST['edit_ticket_billable_status'])) { enforceUserPermission('module_support', 2);