diff --git a/user/post/ticket.php b/user/post/ticket.php index eeb9c0f6..91c0903f 100644 --- a/user/post/ticket.php +++ b/user/post/ticket.php @@ -773,7 +773,7 @@ if (isset($_POST['bulk_delete_tickets'])) { validateCSRFToken($_POST['csrf_token']); enforceUserPermission('module_support', 3); - + if (isset($_POST['ticket_ids'])) { $count = count($_POST['ticket_ids']); @@ -1799,12 +1799,12 @@ if (isset($_POST['merge_ticket'])) { } mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number merged into $ticket_prefix$merge_into_ticket_number. Comment: $merge_comment', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id"); - + mysqli_query($mysqli, "UPDATE tickets SET ticket_status = '5', ticket_resolved_at = NOW(), ticket_closed_at = NOW(), ticket_closed_by = $session_user_id WHERE ticket_id = $ticket_id") or die(mysqli_error($mysqli)); //Update new parent ticket mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket $ticket_prefix$ticket_number was merged into this ticket with comment: $merge_comment.

$ticket_subject
$ticket_details', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $merge_into_ticket_id"); - + mysqli_query($mysqli, "UPDATE tickets SET ticket_updated_at = NOW() WHERE ticket_id = $merge_into_ticket_id"); logAction("Ticket", "Merged", "$session_name Merged ticket $ticket_prefix$ticket_number into $ticket_prefix$merge_into_ticket_number"); @@ -2036,7 +2036,7 @@ if (isset($_GET['close_ticket'])) { //End Mail IF flash_alert("Ticket Closed, this cannot not be reopened but you may start another one"); - + redirect(); } @@ -2054,7 +2054,7 @@ if (isset($_GET['reopen_ticket'])) { customAction('ticket_update', $ticket_id); flash_alert("Ticket re-opened"); - + redirect(); } @@ -2216,7 +2216,7 @@ if (isset($_POST['add_recurring_ticket'])) { enforceUserPermission('module_support', 2); - require_once 'post/user/ticket_recurring_model.php'; + require_once 'ticket_recurring_model.php'; $start_date = sanitizeInput($_POST['start_date']); @@ -2244,7 +2244,7 @@ if (isset($_POST['edit_recurring_ticket'])) { enforceUserPermission('module_support', 2); - require_once 'post/user/ticket_recurring_model.php'; + require_once 'ticket_recurring_model.php'; $recurring_ticket_id = intval($_POST['recurring_ticket_id']); $next_run_date = sanitizeInput($_POST['next_date']); @@ -2268,12 +2268,148 @@ if (isset($_POST['edit_recurring_ticket'])) { } +if (isset($_POST['bulk_force_recurring_tickets'])) { + + validateCSRFToken($_POST['csrf_token']); + + enforceUserPermission('module_support', 2); + + if (isset($_POST['recurring_ticket_ids'])) { + + // Cycle through array and pop each recurring scheduled ticket + foreach ($_POST['recurring_ticket_ids'] as $recurring_ticket_id) { + + $recurring_ticket_id = intval($recurring_ticket_id); + $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); + + if (mysqli_num_rows($sql) > 0) { + $row = mysqli_fetch_array($sql); + $subject = sanitizeInput($row['recurring_ticket_subject']); + $details = mysqli_real_escape_string($mysqli, $row['recurring_ticket_details']); + $priority = sanitizeInput($row['recurring_ticket_priority']); + $frequency = sanitizeInput(strtolower($row['recurring_ticket_frequency'])); + $billable = intval($row['recurring_ticket_billable']); + $old_next_recurring_date = sanitizeInput($row['recurring_ticket_next_run']); + $created_id = intval($row['recurring_ticket_created_by']); + $assigned_id = intval($row['recurring_ticket_assigned_to']); + $contact_id = intval($row['recurring_ticket_contact_id']); + $client_id = intval($row['recurring_ticket_client_id']); + $asset_id = intval($row['recurring_ticket_asset_id']); + $category = intval($row['recurring_ticket_category']); + $url_key = randomString(156); + + $ticket_status = 1; // Default + if ($assigned_id > 0) { + $ticket_status = 2; // Set to open if we've auto-assigned an agent + } + + // Sanitize Config Vars from get_settings.php and Session Vars from check_login.php + $config_ticket_prefix = sanitizeInput($config_ticket_prefix); + $config_ticket_from_name = sanitizeInput($config_ticket_from_name); + $config_ticket_from_email = sanitizeInput($config_ticket_from_email); + $config_base_url = sanitizeInput($config_base_url); + + // Assign this new ticket the next ticket number & increment config_ticket_next_number by 1 (for the next ticket) + $ticket_number = $config_ticket_next_number; + $new_config_ticket_next_number = $config_ticket_next_number + 1; + mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1"); + + // Raise the ticket + mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id"); + $id = mysqli_insert_id($mysqli); + + // Copy Additional Assets from Recurring ticket to new ticket + mysqli_query($mysqli, "INSERT INTO ticket_assets (ticket_id, asset_id) + SELECT $id, asset_id + FROM recurring_ticket_assets + WHERE recurring_ticket_id = $recurring_ticket_id"); + + // Notifications + + customAction('ticket_create', $id); + + // Get client/contact/ticket details + $sql = mysqli_query( + $mysqli, + "SELECT client_name, contact_name, contact_email, ticket_prefix, ticket_number, ticket_priority, ticket_subject, ticket_details FROM tickets + LEFT JOIN clients ON ticket_client_id = client_id + LEFT JOIN contacts ON ticket_contact_id = contact_id + WHERE ticket_id = $id" + ); + $row = mysqli_fetch_array($sql); + + $contact_name = sanitizeInput($row['contact_name']); + $contact_email = sanitizeInput($row['contact_email']); + $client_name = sanitizeInput($row['client_name']); + $contact_name = sanitizeInput($row['contact_name']); + $contact_email = sanitizeInput($row['contact_email']); + $ticket_prefix = sanitizeInput($row['ticket_prefix']); + $ticket_number = intval($row['ticket_number']); + $ticket_priority = sanitizeInput($row['ticket_priority']); + $ticket_subject = sanitizeInput($row['ticket_subject']); + $ticket_details = mysqli_real_escape_string($mysqli, $row['ticket_details']); + + $data = []; + + // Notify client by email their ticket has been raised, if general notifications are turned on & there is a valid contact email + if (!empty($config_smtp_host) && $config_ticket_client_general_notifications == 1 && filter_var($contact_email, FILTER_VALIDATE_EMAIL)) { + + $email_subject = "Ticket created - [$ticket_prefix$ticket_number] - $ticket_subject (scheduled)"; + $email_body = "##- Please type your reply above this line -##

Hello $contact_name,

A ticket regarding \"$ticket_subject\" has been automatically created for you.

--------------------------------
$ticket_details--------------------------------

Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: Open
Portal: https://$config_base_url/client/ticket.php?id=$id

--
$company_name - Support
$config_ticket_from_email
$company_phone"; + + $email = [ + 'from' => $config_ticket_from_email, + 'from_name' => $config_ticket_from_name, + 'recipient' => $contact_email, + 'recipient_name' => $contact_name, + 'subject' => $email_subject, + 'body' => $email_body + ]; + + $data[] = $email; + + } + + // Add to the mail queue + addToMailQueue($data); + + // Set the next run date (based on the scheduled date, rather than now, so things keep their schedule) + $dt_old_next_recurring_date = new DateTime($old_next_recurring_date); + if ($frequency == "weekly") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 week')); + } elseif ($frequency == "monthly") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('1 month')); + } elseif ($frequency == "quarterly") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('3 months')); + } elseif ($frequency == "biannually") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('6 months')); + } elseif ($frequency == "annually") { + $next_run = date_add($dt_old_next_recurring_date, date_interval_create_from_date_string('12 months')); + } + + // Update the run date + $next_run = $next_run->format('Y-m-d'); + mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_next_run = '$next_run' WHERE recurring_ticket_id = $recurring_ticket_id"); + + logAction("Ticket", "Create", "$session_name force created recurring scheduled $frequency ticket - $config_ticket_prefix$ticket_number - $subject", $client_id, $id); + + } + + } + + flash_alert("$count Recurring Tickets Forced"); + } + + redirect(); + +} + if (isset($_GET['force_recurring_ticket'])) { validateCSRFToken($_GET['csrf_token']); enforceUserPermission('module_support', 2); - + $recurring_ticket_id = intval($_GET['force_recurring_ticket']); $sql = mysqli_query($mysqli, "SELECT * FROM recurring_tickets WHERE recurring_ticket_id = $recurring_ticket_id"); @@ -2311,7 +2447,7 @@ if (isset($_GET['force_recurring_ticket'])) { mysqli_query($mysqli, "UPDATE settings SET config_ticket_next_number = $new_config_ticket_next_number WHERE company_id = 1"); // Raise the ticket - mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id"); + mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_source = 'Recurring', ticket_subject = '$subject', ticket_details = '$details', ticket_priority = '$priority', ticket_status = '$ticket_status', ticket_billable = $billable, ticket_url_key = '$url_key', ticket_created_by = $created_id, ticket_assigned_to = $assigned_id, ticket_contact_id = $contact_id, ticket_client_id = $client_id, ticket_asset_id = $asset_id, ticket_category = $category, ticket_recurring_ticket_id = $recurring_ticket_id"); $id = mysqli_insert_id($mysqli); // Copy Additional Assets from Recurring ticket to new ticket @@ -2405,7 +2541,7 @@ if (isset($_GET['delete_recurring_ticket'])) { validateCSRFToken($_GET['csrf_token']); enforceUserPermission('module_support', 3); - + $recurring_ticket_id = intval($_GET['delete_recurring_ticket']); // Get Scheduled Ticket Subject Ticket Prefix, Number and Client ID for logging and alert message @@ -2432,7 +2568,7 @@ if (isset($_POST['bulk_delete_recurring_tickets'])) { validateCSRFToken($_POST['csrf_token']); enforceUserPermission('module_support', 3); - + if (isset($_POST['recurring_ticket_ids'])) { $count = count($_POST['recurring_ticket_ids']); @@ -2793,5 +2929,5 @@ if (isset($_GET['cancel_ticket_schedule'])) { flash_alert("Ticket schedule cancelled", 'error'); redirect(); - + }