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Update MailQueue to use function

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o-psi
2023-12-19 22:36:51 +00:00
parent fc7e67f5d0
commit 8b4beacf0e
9 changed files with 204 additions and 50 deletions
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24
cron_ticket_email_parser.php
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@@ -157,21 +157,23 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
}
$data = [];
// E-mail client notification that ticket has been created
if ($config_ticket_client_general_notifications == 1) {
// Insert email into queue (first, escape vars)
$contact_email_escaped = sanitizeInput($contact_email);
$contact_name_escaped = sanitizeInput($contact_name);
$config_ticket_from_email_escaped = sanitizeInput($config_ticket_from_email);
$config_ticket_from_name_escaped = sanitizeInput($config_ticket_from_name);
$subject_escaped = mysqli_escape_string($mysqli, "Ticket created - [$config_ticket_prefix$ticket_number] - $subject");
$body_escaped = mysqli_escape_string($mysqli, "<i style='color: #808080'>##- Please type your reply above this line -##</i><br><br>Hello, $contact_name<br><br>Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.<br><br>Ticket: $config_ticket_prefix$ticket_number<br>Subject: $subject<br>Status: Open<br>https://$config_base_url/portal/ticket.php?id=$id<br><br>~<br>$company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
$data[] = [
'recipient' => $contact_email_escaped,
'recipient_name' => $contact_name_escaped,
'subject' => $subject_escaped,
'body' => $body_escaped
];
}
// Notify agent DL of the new ticket, if populated with a valid email
@@ -188,9 +190,16 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$email_subject = mysqli_escape_string($mysqli, "ITFlow - New Ticket - $client_name: $subject");
$email_body = "Hello, <br><br>This is a notification that a new ticket has been raised in ITFlow. <br>Client: $client_name<br>Priority: Low (email parsed)<br>Link: https://$config_base_url/ticket.php?ticket_id=$id <br><br>--------------------------------<br><br><b>$subject</b><br>$details";
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$config_ticket_new_ticket_notification_email', email_recipient_name = 'ITFlow Agents', email_from = '$config_ticket_from_email', email_from_name = '$config_ticket_from_name', email_subject = '$email_subject', email_content = '$email_body'");
$data[] = [
'recipient' => $config_ticket_new_ticket_notification_email,
'recipient_name' => $config_ticket_from_name,
'subject' => $email_subject,
'body' => $email_body
];
}
addToMailQueue($mysqli, $data);
return true;
}
@@ -310,6 +319,9 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac
}
// E-mail techs assigned to the ticket to notify them of the reply
$ticket_assigned_to = mysqli_query($mysqli, "SELECT ticket_assigned_to FROM tickets WHERE ticket_id = $ticket_id LIMIT 1");
// Update Ticket Last Response Field & set ticket to open as client has replied
mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 'Client-Replied' WHERE ticket_id = $ticket_id AND ticket_client_id = $client_id LIMIT 1");