From 8fa76daf3a368ddddc6b68a899197f38d11fced8 Mon Sep 17 00:00:00 2001 From: johnnyq Date: Sun, 17 Sep 2023 18:42:17 -0400 Subject: [PATCH] Update cron ticket parser to set new ticket status to Pending-Assignment instead of Open --- cron_ticket_email_parser.php | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/cron_ticket_email_parser.php b/cron_ticket_email_parser.php index 226fcf97..dfe6a369 100644 --- a/cron_ticket_email_parser.php +++ b/cron_ticket_email_parser.php @@ -82,7 +82,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date $message = nl2br($message); $message = mysqli_real_escape_string($mysqli, "Email from: $contact_email at $date:-

$message"); - mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message', ticket_priority = 'Low', ticket_status = 'Open', ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_client_id = $client_id"); + mysqli_query($mysqli, "INSERT INTO tickets SET ticket_prefix = '$config_ticket_prefix', ticket_number = $ticket_number, ticket_subject = '$subject', ticket_details = '$message', ticket_priority = 'Low', ticket_status = 'Pending-Assignment', ticket_created_by = 0, ticket_contact_id = $contact_id, ticket_client_id = $client_id"); $id = mysqli_insert_id($mysqli); // Logging