diff --git a/post/ticket.php b/post/ticket.php
index 77f34e52..13fcd21b 100644
--- a/post/ticket.php
+++ b/post/ticket.php
@@ -312,11 +312,11 @@ if (isset($_POST['add_ticket_reply'])) {
$body = mysqli_escape_string($mysqli, "Hello, $contact_name
Your ticket regarding $ticket_subject has been closed.
--------------------------------
$ticket_reply
--------------------------------
We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email.
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
~
$session_company_name
Support Department
$config_ticket_from_email
$company_phone");
} elseif ($ticket_status == 'Auto Close') {
- $subject = mysqli_escape_string($mysqli, "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)");
+ $subject = mysqli_escape_string($mysqli, "Re: [$ticket_prefix$ticket_number] - $ticket_subject | (pending closure)");
$body = mysqli_escape_string($mysqli, "##- Please type your reply above this line -##
Hello, $contact_name
Your ticket regarding $ticket_subject has been updated and is pending closure.
--------------------------------
$ticket_reply
--------------------------------
If your issue is resolved, you can ignore this email. If you need further assistance, please respond!
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: $ticket_status
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
~
$session_company_name
Support Department
$config_ticket_from_email
$company_phone");
} else {
- $subject = mysqli_escape_string($mysqli, "Ticket update - [$ticket_prefix$ticket_number] - $ticket_subject");
+ $subject = mysqli_escape_string($mysqli, "Re: [$ticket_prefix$ticket_number] - $ticket_subject");
$body = mysqli_escape_string($mysqli, "##- Please type your reply above this line -##
Hello, $contact_name
Your ticket regarding $ticket_subject has been updated.
--------------------------------
$ticket_reply
--------------------------------
Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Status: $ticket_status
Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id
~
$session_company_name
Support Department
$config_ticket_from_email
$company_phone");
}