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Repair SLA verdicts missed by kanban/portal resolve; record first response on kanban resolve

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johnnyq
2026-07-29 13:21:37 -04:00
parent cc651c18be
commit 9533da4053
2 changed files with 35 additions and 0 deletions
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3
agent/ajax.php
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@@ -508,6 +508,9 @@ if (isset($_POST['update_kanban_ticket'])) {
} elseif ($status === $statuses['Resolved']) {
// If the ticket was moved to a resolved status, we need to update ticket_resolved_at
mysqli_query($mysqli, "UPDATE tickets SET ticket_order = $kanban, ticket_status = $status, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id");
// An agent resolving the ticket counts as a response, same as
// resolving from the ticket itself does
setTicketFirstResponse($ticket_id);
setTicketResolutionSlaMet($ticket_id);
syncTicketSlaClock($ticket_id);
triggerCustomAction('ticket_update', $ticket_id);