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Code Issues Packages Projects Releases Wiki Activity

Ticketing updates

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This commit is contained in:
Marcus Hill
2022-02-24 17:57:41 +00:00
parent 3f50449027
commit a335f3be99
6 changed files with 101 additions and 91 deletions
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18
ticket.php
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@@ -103,18 +103,18 @@ if(isset($_GET['ticket_id'])){
$ticket_assigned_to_display = $row['user_name'];
}
if($contact_id == $primary_contact){
$primary_contact_display = "<small class='text-success'>Primary Contact</small>";
}else{
$primary_contact_display = "<small class='text-danger'>Needs approval</small>";
}
// if($contact_id == $primary_contact){
// $primary_contact_display = "<small class='text-success'>Primary Contact</small>";
// }else{
// $primary_contact_display = "<small class='text-danger'>Needs approval</small>";
// }
//Get Contact Ticket Stats
$ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status = 'open' AND ticket_contact_id = $contact_id ");
$ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_open);
$ticket_related_open = $row['ticket_related_open'];
$ticket_related_closed = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'closed' AND ticket_contact_id = $contact_id ");
$ticket_related_closed = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
$row = mysqli_fetch_array($ticket_related_closed);
$ticket_related_closed = $row['ticket_related_closed'];
@@ -346,8 +346,8 @@ if(isset($_GET['ticket_id'])){
<h4 class="text-secondary">Contact</h4>
<i class="fa fa-fw fa-user text-secondary ml-1 mr-2 mb-2"></i><strong><?php echo $contact_name; ?></strong>
<br>
<i class="fa fa-fw fa-info-circle text-secondary ml-1 mr-2 mb-2"></i><?php echo $primary_contact_display; ?>
<br>
<!-- <i class="fa fa-fw fa-info-circle text-secondary ml-1 mr-2 mb-2"></i>--><?php //echo $primary_contact_display; ?>
<!-- <br>-->
<i class="fa fa-fw fa-envelope text-secondary ml-1 mr-2 mb-2"></i>Related tickets: Open <strong><?php echo $ticket_related_open; ?></strong> | Closed <strong><?php echo $ticket_related_closed; ?></strong> | Total <strong><?php echo $ticket_related_total; ?></strong>
<hr>
<?php