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https://github.com/itflow-org/itflow
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Merge pull request #835 from twetech/ticket_notifications
Notifications for technicians in tickets
This commit is contained in:
Johnny
GitHub
@@ -119,8 +119,15 @@ if (isset($_POST['edit_contact'])) {
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$body = mysqli_real_escape_string($mysqli, "Hello, $contact_name<br><br>$session_company_name has created a support portal account for you. <br><br>Username: $email<br>Password: $password_info<br><br>Login URL: https://$config_base_url/portal/<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email");
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// Queue Mail
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mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$email', email_recipient_name = '$name', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject', email_content = '$body'");
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$data = [
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[
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'recipient' => $email,
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'recipient_name' => $contact_name,
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'subject' => $subject,
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'body' => $body,
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]
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];
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addToMailQueue($mysqli, $data);
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// Get Email ID for reference
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$email_id = mysqli_insert_id($mysqli);
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@@ -61,10 +61,15 @@ if (isset($_POST['add_event'])) {
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$subject = "New Calendar Event";
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$body = "Hello $contact_name,<br><br>A calendar event has been scheduled: $title at $start<br><br><br>~<br>$company_name<br>$company_phone";
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$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
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$config_mail_from_email, $config_mail_from_name,
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$contact_email, $contact_name,
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$subject, $body);
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$data = [
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[
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $subject,
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'body' => $body
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]
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];
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$mail = addToMailQueue($mysqli, $data);
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// Logging for email (success/fail)
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if ($mail === true) {
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@@ -120,11 +125,15 @@ if (isset($_POST['edit_event'])) {
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$subject = "Calendar Event Rescheduled";
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$body = "Hello $contact_name,<br><br>A calendar event has been rescheduled: $title at $start<br><br><br>~<br>$company_name<br>$company_phone";
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$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
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$config_mail_from_email, $config_mail_from_name,
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$contact_email, $contact_name,
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$subject, $body);
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$data = [
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[
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'recipient' => $contact_email,
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'recipient_name' => $contact_name,
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'subject' => $subject,
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'body' => $body
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]
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];
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$mail = addToMailQueue($mysqli, $data);
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// Logging for email (success/fail)
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if ($mail === true) {
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Calendar_Event', log_action = 'Email', log_description = '$session_name Emailed modified event $title to $client_name email $client_email', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_user_id = $session_user_id");
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@@ -666,6 +666,8 @@ if (isset($_POST['add_payment'])) {
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//Calculate the Invoice balance
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$invoice_balance = $invoice_amount - $total_payments_amount;
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$email_data = [];
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//Determine if invoice has been paid then set the status accordingly
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if ($invoice_balance == 0) {
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@@ -677,7 +679,14 @@ if (isset($_POST['add_payment'])) {
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$body = mysqli_real_escape_string($mysqli, "Hello $contact_name,<br><br>We have received your payment in the amount of " . numfmt_format_currency($currency_format, $amount, $invoice_currency_code) . " for invoice <a href='https://$config_base_url/guest_view_invoice.php?invoice_id=$invoice_id&url_key=$invoice_url_key'>$invoice_prefix$invoice_number</a>. Please keep this email as a receipt for your records.<br><br>Amount: " . numfmt_format_currency($currency_format, $amount, $invoice_currency_code) . "<br>Balance: " . numfmt_format_currency($currency_format, $invoice_balance, $invoice_currency_code) . "<br><br>Thank you for your business!<br><br><br>~<br>$company_name<br>Billing Department<br>$config_invoice_from_email<br>$company_phone");
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// Queue Mail
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mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_invoice_from_email_escaped', email_from_name = '$config_invoice_from_name_escaped', email_subject = '$subject', email_content = '$body'");
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$email = [
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'recipient' => $contact_email_escaped,
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'recipient_name' => $contact_name_escaped,
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'subject' => $subject,
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'body' => $body
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];
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$email_data = $email;
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// Get Email ID for reference
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$email_id = mysqli_insert_id($mysqli);
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@@ -701,7 +710,14 @@ if (isset($_POST['add_payment'])) {
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$body = mysqli_real_escape_string($mysqli, "Hello $contact_name,<br><br>We have recieved partial payment in the amount of " . numfmt_format_currency($currency_format, $amount, $invoice_currency_code) . " and it has been applied to invoice <a href='https://$config_base_url/guest_view_invoice.php?invoice_id=$invoice_id&url_key=$invoice_url_key'>$invoice_prefix$invoice_number</a>. Please keep this email as a receipt for your records.<br><br>Amount: " . numfmt_format_currency($currency_format, $amount, $invoice_currency_code) . "<br>Balance: " . numfmt_format_currency($currency_format, $invoice_balance, $invoice_currency_code) . "<br><br>Thank you for your business!<br><br><br>~<br>$company_name<br>Billing Department<br>$config_invoice_from_email<br>$company_phone");
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// Queue Mail
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mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_invoice_from_email_escaped', email_from_name = '$config_invoice_from_name_escaped', email_subject = '$subject', email_content = '$body'");
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$email = [
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'recipient' => $contact_email_escaped,
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'recipient_name' => $contact_name_escaped,
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'subject' => $subject,
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'body' => $body
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];
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$email_data = $email;
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// Get Email ID for reference
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$email_id = mysqli_insert_id($mysqli);
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@@ -716,6 +732,11 @@ if (isset($_POST['add_payment'])) {
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}
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// Add emails to queue
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if (!empty($email)) {
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addToMailQueue($mysqli, $email);
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}
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//Update Invoice Status
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mysqli_query($mysqli,"UPDATE invoices SET invoice_status = '$invoice_status' WHERE invoice_id = $invoice_id");
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@@ -979,7 +1000,16 @@ if (isset($_GET['email_invoice'])) {
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}
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// Queue Mail
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mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_invoice_from_email_escaped', email_from_name = '$config_invoice_from_name_escaped', email_subject = '$subject', email_content = '$body'");
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$data = [
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[
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'email' => $contact_email_escaped,
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'name' => $contact_name_escaped,
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'subject' => $subject,
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'body' => $body
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]
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];
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addToMailQueue($mysqli, $data);
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// Get Email ID for reference
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$email_id = mysqli_insert_id($mysqli);
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@@ -1004,21 +1034,28 @@ if (isset($_GET['email_invoice'])) {
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AND contact_email != ''
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AND contact_client_id = $client_id"
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);
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$data = [];
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while ($billing_contact = mysqli_fetch_array($sql_billing_contacts)) {
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$billing_contact_name = sanitizeInput($billing_contact['contact_name']);
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$billing_contact_email = sanitizeInput($billing_contact['contact_email']);
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// Queue Mail
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mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$billing_contact_email', email_recipient_name = '$billing_contact_name', email_from = '$config_invoice_from_email', email_from_name = '$config_invoice_from_name', email_subject = '$subject', email_content = '$body'");
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// Get Email ID for reference
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$email_id = mysqli_insert_id($mysqli);
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$data = [
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[
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'email' => $billing_contact_email,
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'name' => $billing_contact_name,
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'subject' => $subject,
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'body' => $body
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]
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];
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// Logging
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mysqli_query($mysqli,"INSERT INTO logs SET log_type = 'Invoice', log_action = 'Email', log_description = 'Invoice $invoice_prefix_escaped$invoice_number queued to $billing_contact_email Email ID: $email_id', log_ip = '$session_ip', log_user_agent = '$session_user_agent', log_client_id = $client_id, log_user_id = $session_user_id, log_entity_id = $invoice_id");
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}
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addToMailQueue($mysqli, $data);
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header("Location: " . $_SERVER["HTTP_REFERER"]);
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}
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@@ -1132,10 +1169,16 @@ if (isset($_GET['force_recurring'])) {
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$subject = "Invoice $invoice_prefix$invoice_number";
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$body = "Hello $contact_name,<br><br>Please view the details of the invoice below.<br><br>Invoice: $invoice_prefix$invoice_number<br>Issue Date: $invoice_date<br>Total: $$invoice_amount<br>Due Date: $invoice_due<br><br><br>To view your invoice click <a href='https://$config_base_url/guest_view_invoice.php?invoice_id=$new_invoice_id&url_key=$invoice_url_key'>here</a><br><br><br>~<br>$company_name<br>$company_phone";
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$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
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$config_invoice_from_email, $config_invoice_from_name,
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$contact_email, $contact_name,
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$subject, $body);
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$data = [
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[
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'email' => $contact_email,
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'name' => $contact_name,
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'subject' => $subject,
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'body' => $body
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]
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];
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$mail = addToMailQueue($mysqli, $data);
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if ($mail === true) {
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// Add send history
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@@ -41,10 +41,15 @@ if (isset($_POST['edit_profile'])) {
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$subject = "$config_app_name account update confirmation for $name";
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$body = "Hi $name, <br><br>Your $config_app_name account has been updated, details below: <br><br> <b>$details</b> <br><br> If you did not perform this change, contact your $config_app_name administrator immediately. <br><br>Thanks, <br>ITFlow<br>$session_company_name";
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$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
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$config_mail_from_email, $config_mail_from_name,
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$user_old_email, $name,
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$subject, $body);
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$data = [
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[
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'recipient' => $user_old_email,
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'recipient_name' => $name,
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'subject' => $subject,
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'body' => $body
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]
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];
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$mail = addToMailQueue($mysqli, $data);
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}
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// Check to see if a file is attached
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@@ -166,10 +171,15 @@ if(isset($_POST['disable_2fa'])){
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$subject = "$config_app_name account update confirmation for $session_name";
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$body = "Hi $session_name, <br><br>Your $config_app_name account has been updated, details below: <br><br> <b>2FA was disabled.</b> <br><br> If you did not perform this change, contact your $config_app_name administrator immediately. <br><br>Thanks, <br>ITFlow<br>$session_company_name";
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$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
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$config_mail_from_email, $config_mail_from_name,
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$session_email, $session_name,
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$subject, $body);
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$data = [
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[
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'recipient' => $session_email,
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'recipient_name' => $session_name,
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'subject' => $subject,
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'body' => $body
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]
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];
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$mail = addToMailQueue($mysqli, $data);
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}
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$_SESSION['alert_type'] = "error";
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@@ -395,10 +395,15 @@ if (isset($_GET['email_quote'])) {
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$body = mysqli_escape_string($mysqli, "Hello $contact_name,<br><br>Thank you for your inquiry, we are pleased to provide you with the following estimate.<br><br><br>$quote_scope<br>Total Cost: " . numfmt_format_currency($currency_format, $quote_amount, $quote_currency_code) . "<br><br><br>View and accept your estimate online <a href='https://$config_base_url/guest_view_quote.php?quote_id=$quote_id&url_key=$quote_url_key'>here</a><br><br><br>~<br>$company_name<br>Sales<br>$config_quote_from_email<br>$company_phone");
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// Queue Mail
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mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_quote_from_email_escaped', email_from_name = '$config_quote_from_name_escaped', email_subject = '$subject', email_content = '$body'");
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// Get Email ID for reference
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$email_id = mysqli_insert_id($mysqli);
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$data = [
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[
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'recipient' => $contact_email_escaped,
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'recipient_name' => $contact_name_escaped,
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'subject' => $subject,
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'body' => $body,
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]
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];
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addToMailQueue($mysqli, $data);
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// Logging
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mysqli_query($mysqli,"INSERT INTO history SET history_status = 'Sent', history_description = 'Emailed Quote!', history_quote_id = $quote_id");
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@@ -153,13 +153,18 @@ if (isset($_POST['test_email_smtp'])) {
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validateAdminRole();
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$email_from = sanitizeInput($_POST['email_from']);
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$email_to = sanitizeInput($_POST['email_to']);
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$subject = "Hi'ya there Chap";
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$body = "Hello there Chap ;) Don't worry this won't hurt a bit, it's just a test";
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$subject = "Test email from ITFlow";
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$body = "This is a test email from ITFlow. If you are reading this, it worked!";
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$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
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$email_from, $config_mail_from_name,
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$email_to, $email_to,
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$subject, $body);
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$data = [
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[
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'recipient' => $email_to,
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'recipient_name' => 'Chap',
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'subject' => $subject,
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'body' => $body
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]
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];
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$mail = addToMailQueue($mysqli, $data);
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if ($mail === true) {
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$_SESSION['alert_message'] = "Test email sent successfully";
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@@ -119,10 +119,13 @@ if (isset($_POST['add_ticket'])) {
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// Email Ticket Contact
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// Queue Mail
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mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
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// Get Email ID for reference
|
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$email_id = mysqli_insert_id($mysqli);
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$data = [];
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$data[] = [
|
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'recipient' => $contact_email_escaped,
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'recipient_name' => $contact_name_escaped,
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'subject' => $subject_escaped,
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'body' => $body_escaped,
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];
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// Also Email all the watchers
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$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
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@@ -131,8 +134,14 @@ if (isset($_POST['add_ticket'])) {
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$watcher_email_escaped = sanitizeInput($row['watcher_email']);
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// Queue Mail
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mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$watcher_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
|
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$data[] = [
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'recipient' => $watcher_email_escaped,
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'recipient_name' => $watcher_email_escaped,
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'subject' => $subject_escaped,
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'body' => $body_escaped,
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];
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}
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addToMailQueue($mysqli, $data);
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}
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}
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@@ -410,10 +419,15 @@ if (isset($_POST['assign_ticket'])) {
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// Email Ticket Agent
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// Queue Mail
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mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$agent_email_escaped', email_recipient_name = '$agent_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
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// Get Email ID for reference
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$email_id = mysqli_insert_id($mysqli);
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$data = [
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[
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'recipient' => $agent_email_escaped,
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'recipient_name' => $agent_name_escaped,
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'subject' => $subject_escaped,
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'body' => $body_escaped,
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]
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];
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addToMailQueue($mysqli, $data);
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}
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}
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@@ -554,12 +568,16 @@ if (isset($_POST['add_ticket_reply'])) {
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}
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$data = [];
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// Email Ticket Contact
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||||
// Queue Mail
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||||
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
|
||||
|
||||
// Get Email ID for reference
|
||||
$email_id = mysqli_insert_id($mysqli);
|
||||
$data[] = [
|
||||
'recipient' => $contact_email_escaped,
|
||||
'recipient_name' => $contact_name_escaped,
|
||||
'subject' => $subject_escaped,
|
||||
'body' => $body_escaped,
|
||||
];
|
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// Also Email all the watchers
|
||||
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
|
||||
@@ -568,9 +586,14 @@ if (isset($_POST['add_ticket_reply'])) {
|
||||
$watcher_email_escaped = sanitizeInput($row['watcher_email']);
|
||||
|
||||
// Queue Mail
|
||||
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$watcher_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
|
||||
$data[] = [
|
||||
'recipient' => $watcher_email_escaped,
|
||||
'recipient_name' => $watcher_email_escaped,
|
||||
'subject' => $subject_escaped,
|
||||
'body' => $body_escaped,
|
||||
];
|
||||
}
|
||||
|
||||
addToMailQueue($mysqli, $data);
|
||||
}
|
||||
}
|
||||
//End Mail IF
|
||||
@@ -763,15 +786,20 @@ if (isset($_GET['close_ticket'])) {
|
||||
// Check email valid
|
||||
if (filter_var($contact_email_escaped, FILTER_VALIDATE_EMAIL)) {
|
||||
|
||||
$data = [];
|
||||
|
||||
$subject_escaped = mysqli_escape_string($mysqli, "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)");
|
||||
$body_escaped = mysqli_escape_string($mysqli, "Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
|
||||
|
||||
// Email Ticket Contact
|
||||
// Queue Mail
|
||||
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
|
||||
|
||||
// Get Email ID for reference
|
||||
$email_queue_id = mysqli_insert_id($mysqli);
|
||||
$data[] = [
|
||||
'recipient' => $contact_email_escaped,
|
||||
'recipient_name' => $contact_name_escaped,
|
||||
'subject' => $subject_escaped,
|
||||
'body' => $body_escaped,
|
||||
];
|
||||
|
||||
// Also Email all the watchers
|
||||
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
|
||||
@@ -780,9 +808,16 @@ if (isset($_GET['close_ticket'])) {
|
||||
$watcher_email_escaped = sanitizeInput($row['watcher_email']);
|
||||
|
||||
// Queue Mail
|
||||
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$watcher_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
|
||||
$data[] = [
|
||||
'recipient' => $watcher_email_escaped,
|
||||
'recipient_name' => $watcher_email_escaped,
|
||||
'subject' => $subject_escaped,
|
||||
'body' => $body_escaped,
|
||||
];
|
||||
}
|
||||
|
||||
addToMailQueue($mysqli, $data);
|
||||
|
||||
}
|
||||
|
||||
}
|
||||
|
||||
@@ -53,10 +53,15 @@ if (isset($_POST['add_user'])) {
|
||||
$subject = "Your new $session_company_name ITFlow account";
|
||||
$body = "Hello, $name<br><br>An ITFlow account has been setup for you. Please change your password upon login. <br><br>Username: $email <br>Password: $_POST[password]<br>Login URL: https://$config_base_url/login.php?key=$config_login_key_secret<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email";
|
||||
|
||||
$mail = sendSingleEmail($config_smtp_host, $config_smtp_username, $config_smtp_password, $config_smtp_encryption, $config_smtp_port,
|
||||
$config_ticket_from_email, $config_ticket_from_name,
|
||||
$email, $name,
|
||||
$subject, $body);
|
||||
$data = [
|
||||
[
|
||||
'recipient' => $email,
|
||||
'recipient_name' => $name,
|
||||
'subject' => $subject,
|
||||
'body' => $body
|
||||
]
|
||||
];
|
||||
$mail = addToMailQueue($mysqli, $data);
|
||||
|
||||
if ($mail !== true) {
|
||||
mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Mail', notification = 'Failed to send email to $email'");
|
||||
|
||||
Reference in New Issue
Block a user