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Merge pull request #835 from twetech/ticket_notifications

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Notifications for technicians in tickets
This commit is contained in:
Johnny
2023-12-20 23:45:00 -05:00
committed by GitHub
parent 8ff6271058 86d836f3d3
commit a35a6f3ea0
18 changed files with 412 additions and 200 deletions
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73
post/ticket.php
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@@ -119,10 +119,13 @@ if (isset($_POST['add_ticket'])) {
// Email Ticket Contact
// Queue Mail
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
// Get Email ID for reference
$email_id = mysqli_insert_id($mysqli);
$data = [];
$data[] = [
'recipient' => $contact_email_escaped,
'recipient_name' => $contact_name_escaped,
'subject' => $subject_escaped,
'body' => $body_escaped,
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
@@ -131,8 +134,14 @@ if (isset($_POST['add_ticket'])) {
$watcher_email_escaped = sanitizeInput($row['watcher_email']);
// Queue Mail
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$watcher_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
$data[] = [
'recipient' => $watcher_email_escaped,
'recipient_name' => $watcher_email_escaped,
'subject' => $subject_escaped,
'body' => $body_escaped,
];
}
addToMailQueue($mysqli, $data);
}
}
@@ -410,10 +419,15 @@ if (isset($_POST['assign_ticket'])) {
// Email Ticket Agent
// Queue Mail
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$agent_email_escaped', email_recipient_name = '$agent_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
// Get Email ID for reference
$email_id = mysqli_insert_id($mysqli);
$data = [
[
'recipient' => $agent_email_escaped,
'recipient_name' => $agent_name_escaped,
'subject' => $subject_escaped,
'body' => $body_escaped,
]
];
addToMailQueue($mysqli, $data);
}
}
@@ -554,12 +568,16 @@ if (isset($_POST['add_ticket_reply'])) {
}
$data = [];
// Email Ticket Contact
// Queue Mail
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
// Get Email ID for reference
$email_id = mysqli_insert_id($mysqli);
$data[] = [
'recipient' => $contact_email_escaped,
'recipient_name' => $contact_name_escaped,
'subject' => $subject_escaped,
'body' => $body_escaped,
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
@@ -568,9 +586,14 @@ if (isset($_POST['add_ticket_reply'])) {
$watcher_email_escaped = sanitizeInput($row['watcher_email']);
// Queue Mail
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$watcher_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
$data[] = [
'recipient' => $watcher_email_escaped,
'recipient_name' => $watcher_email_escaped,
'subject' => $subject_escaped,
'body' => $body_escaped,
];
}
addToMailQueue($mysqli, $data);
}
}
//End Mail IF
@@ -763,15 +786,20 @@ if (isset($_GET['close_ticket'])) {
// Check email valid
if (filter_var($contact_email_escaped, FILTER_VALIDATE_EMAIL)) {
$data = [];
$subject_escaped = mysqli_escape_string($mysqli, "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)");
$body_escaped = mysqli_escape_string($mysqli, "Hello, $contact_name<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email<br>$company_phone");
// Email Ticket Contact
// Queue Mail
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$contact_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
// Get Email ID for reference
$email_queue_id = mysqli_insert_id($mysqli);
$data[] = [
'recipient' => $contact_email_escaped,
'recipient_name' => $contact_name_escaped,
'subject' => $subject_escaped,
'body' => $body_escaped,
];
// Also Email all the watchers
$sql_watchers = mysqli_query($mysqli, "SELECT watcher_email FROM ticket_watchers WHERE watcher_ticket_id = $ticket_id");
@@ -780,9 +808,16 @@ if (isset($_GET['close_ticket'])) {
$watcher_email_escaped = sanitizeInput($row['watcher_email']);
// Queue Mail
mysqli_query($mysqli, "INSERT INTO email_queue SET email_recipient = '$watcher_email_escaped', email_recipient_name = '$contact_name_escaped', email_from = '$config_ticket_from_email_escaped', email_from_name = '$config_ticket_from_name_escaped', email_subject = '$subject_escaped', email_content = '$body_escaped'");
$data[] = [
'recipient' => $watcher_email_escaped,
'recipient_name' => $watcher_email_escaped,
'subject' => $subject_escaped,
'body' => $body_escaped,
];
}
addToMailQueue($mysqli, $data);
}
}