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Ticket attachments (email)

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Email to ticket parser: Add support for email attachments
This commit is contained in:
Marcus Hill
2023-04-30 10:52:15 +01:00
parent ca0024feb9
commit a3d8f5ab48
6 changed files with 156 additions and 27 deletions
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42
ticket.php
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@@ -19,7 +19,7 @@ if (isset($_GET['ticket_id'])) {
LEFT JOIN locations ON ticket_location_id = location_id
LEFT JOIN assets ON ticket_asset_id = asset_id
LEFT JOIN vendors ON ticket_vendor_id = vendor_id
WHERE ticket_id = $ticket_id"
WHERE ticket_id = $ticket_id LIMIT 1"
);
if (mysqli_num_rows($sql) == 0) {
@@ -167,9 +167,9 @@ if (isset($_GET['ticket_id'])) {
$client_tags_display = implode(' ', $client_tag_name_display_array);
// Get the number of responses
$ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_responses_sql);
$ticket_responses = intval($row['ticket_responses']);
$ticket_responses_sql = mysqli_query($mysqli, "SELECT COUNT(ticket_reply_id) AS ticket_responses FROM ticket_replies WHERE ticket_reply_ticket_id = $ticket_id");
$row = mysqli_fetch_array($ticket_responses_sql);
$ticket_responses = intval($row['ticket_responses']);
// Get & format asset warranty expiry
$date = date('Y-m-d H:i:s');
@@ -205,6 +205,13 @@ if (isset($_GET['ticket_id'])) {
ORDER BY user_name ASC"
);
$sql_ticket_attachments = mysqli_query(
$mysqli,
"SELECT * FROM ticket_attachments
WHERE ticket_attachment_reply_id IS NULL
AND ticket_attachment_ticket_id = $ticket_id"
);
?>
<!-- Breadcrumbs-->
@@ -241,8 +248,8 @@ if (isset($_GET['ticket_id'])) {
<?php if ($session_user_role == 3) { ?>
<div class="dropdown-divider"></div>
<a class="dropdown-item text-danger text-bold" href="post.php?delete_ticket=<?php echo $ticket_id; ?>">
<i class="fas fa-fw fa-trash mr-2"></i>Delete
</a>
<i class="fas fa-fw fa-trash mr-2"></i>Delete
</a>
<?php } ?>
</div>
</div>
@@ -262,6 +269,14 @@ if (isset($_GET['ticket_id'])) {
<div class="card-body">
<?php echo $ticket_details; ?>
<?php
while ($ticket_attachment = mysqli_fetch_array($sql_ticket_attachments)) {
$name = htmlentities($ticket_attachment['ticket_attachment_name']);
$ref_name = htmlentities($ticket_attachment['ticket_attachment_reference_name']);
echo "<a target='_blank' href='uploads/tickets/$ticket_id/$ref_name'>$name</a><br>";
}
?>
</div>
</div>
@@ -346,6 +361,13 @@ if (isset($_GET['ticket_id'])) {
$ticket_reply_time_worked = date_create($row['ticket_reply_time_worked']);
}
$sql_ticket_reply_attachments = mysqli_query(
$mysqli,
"SELECT * FROM ticket_attachments
WHERE ticket_attachment_reply_id = $ticket_reply_id
AND ticket_attachment_ticket_id = $ticket_id"
);
?>
<div class="card card-outline <?php if ($ticket_reply_type == 'Internal') { echo "card-dark"; } elseif ($ticket_reply_type == 'Client') {echo "card-warning"; } else { echo "card-info"; } ?> mb-3">
@@ -398,6 +420,14 @@ if (isset($_GET['ticket_id'])) {
<div class="card-body">
<?php echo $ticket_reply; ?>
<?php
while ($ticket_attachment = mysqli_fetch_array($sql_ticket_reply_attachments)) {
$name = htmlentities($ticket_attachment['ticket_attachment_name']);
$ref_name = htmlentities($ticket_attachment['ticket_attachment_reference_name']);
echo "<a target='_blank' href='uploads/tickets/$ticket_id/$ref_name'>$name</a><br>";
}
?>
</div>
</div>