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More Ticket Details UI/UX Sprucing better label naming etc

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johnnyq
2026-01-28 17:41:14 -05:00
parent 0470159c55
commit a60d3bb3a0
2 changed files with 27 additions and 28 deletions
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51
agent/ticket.php
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@@ -80,11 +80,11 @@ if (isset($_GET['ticket_id'])) {
//Set Ticket Badge Color based of priority //Set Ticket Badge Color based of priority
if ($ticket_priority == "High") { if ($ticket_priority == "High") {
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>"; $ticket_priority_display = "<span class='p-2 badge badge-pill badge-danger'>$ticket_priority</span>";
} elseif ($ticket_priority == "Medium") { } elseif ($ticket_priority == "Medium") {
$ticket_priority_display = "<span class='p-2 badge badge-warning'>$ticket_priority</span>"; $ticket_priority_display = "<span class='p-2 badge badge-pill badge-warning'>$ticket_priority</span>";
} elseif ($ticket_priority == "Low") { } elseif ($ticket_priority == "Low") {
$ticket_priority_display = "<span class='p-2 badge badge-info'>$ticket_priority</span>"; $ticket_priority_display = "<span class='p-2 badge badge-pill badge-info'>$ticket_priority</span>";
} else { } else {
$ticket_priority_display = ""; $ticket_priority_display = "";
} }
@@ -463,20 +463,21 @@ if (isset($_GET['ticket_id'])) {
<div class="card card-body"> <div class="card card-body">
<div title="<?php echo $ticket_updated_at; ?>"> <div title="<?php echo $ticket_updated_at; ?>">
<i class="fa fa-fw fa-history text-secondary mr-2"></i>Updated: <strong><?php echo $ticket_updated_at_ago; ?></strong> <i class="fa fa-fw fa-history text-secondary mr-2"></i>Last updated: <strong><?= date('M d, Y • h:m A', strtotime($ticket_updated_at)) . " ($ticket_updated_at_ago)" ?></strong>
</div> </div>
<!-- Ticket assign (disable if closed --> <!-- Ticket assign (disable if closed -->
<?php if (empty($ticket_closed_at)) { ?> <?php if (empty($ticket_closed_at)) { ?>
<div class="mt-1"> <div class="mt-1">
<i class="fas fa-fw fa-user-check mr-2 text-secondary"></i>Assigned Agent:
<a class="ajax-modal" href="#" <a class="ajax-modal" href="#"
data-modal-url="modals/ticket/ticket_assign.php?id=<?= $ticket_id ?>"> data-modal-url="modals/ticket/ticket_assign.php?id=<?= $ticket_id ?>">
<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?php echo $ticket_assigned_to_display; ?> <?= $ticket_assigned_to_display ?>
</a> </a>
</div> </div>
<?php } else { ?> <?php } else { ?>
<div class="mt-1"> <div class="mt-1">
<i class="fas fa-fw fa-user mr-2 text-secondary"></i><?php echo $ticket_assigned_to_display; ?> <i class="fas fa-fw fa-user-check mr-2 text-secondary"></i>Assigned Agent: <?php echo $ticket_assigned_to_display; ?>
</div> </div>
<?php } ?> <?php } ?>
<!-- End ticket assign --> <!-- End ticket assign -->
@@ -484,14 +485,13 @@ if (isset($_GET['ticket_id'])) {
<div class="card card-body"> <div class="card card-body">
<div> <div>
<i class="fa fa-fw fa-thermometer-half text-secondary mr-1"></i> <a href="#" title="Priority"
<a href="#"
<?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_closed_at)) { ?> <?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_closed_at)) { ?>
class="ajax-modal" class="ajax-modal"
data-modal-url="modals/ticket/ticket_priority.php?id=<?= $ticket_id ?>" data-modal-url="modals/ticket/ticket_priority.php?id=<?= $ticket_id ?>"
<?php } ?> <?php } ?>
> >
<?php echo $ticket_priority_display; ?> <?= $ticket_priority_display ?>
</a> </a>
</div> </div>
@@ -518,14 +518,14 @@ if (isset($_GET['ticket_id'])) {
</div> </div>
<?php } else { ?> <?php } else { ?>
<div class="mt-1"> <div class="mt-1">
<i class="fa fa-fw fa-dollar-sign text-secondary mr-2"></i>Ticket is <i class="fa fa-fw fa-dollar-sign text-secondary mr-2"></i>Billable:
<a class="ajax-modal" href="#" <a class="ajax-modal" href="#"
data-modal-url="modals/ticket/ticket_billable.php?id=<?= $ticket_id ?>"> data-modal-url="modals/ticket/ticket_billable.php?id=<?= $ticket_id ?>">
<?php <?php
if ($ticket_billable == 1) { if ($ticket_billable == 1) {
echo "<span class='text-bold text-dark'>Billable</span>"; echo "<span class='text-bold text-dark'>Yes</span>";
} else { } else {
echo "<span class='text-muted'>Not Billable</span>"; echo "<span class='text-muted'>No</span>";
} }
?> ?>
</a> </a>
@@ -561,7 +561,7 @@ if (isset($_GET['ticket_id'])) {
<div class="card-header bg-dark"> <div class="card-header bg-dark">
<h5 class="card-title"> <h5 class="card-title">
Ticket Details Description / Comments
</h5> </h5>
<?php if (empty($ticket_closed_at)) { ?> <?php if (empty($ticket_closed_at)) { ?>
<div class="card-tools"> <div class="card-tools">
@@ -577,7 +577,7 @@ if (isset($_GET['ticket_id'])) {
while ($ticket_attachment = mysqli_fetch_assoc($sql_ticket_attachments)) { while ($ticket_attachment = mysqli_fetch_assoc($sql_ticket_attachments)) {
$name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']); $name = nullable_htmlentities($ticket_attachment['ticket_attachment_name']);
$ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']); $ref_name = nullable_htmlentities($ticket_attachment['ticket_attachment_reference_name']);
echo "<hr class=''><i class='fas fa-fw fa-paperclip text-secondary mr-1'></i>$name | <a href='../uploads/tickets/$ticket_id/$ref_name' download='$name'><i class='fas fa-fw fa-download mr-1'></i>Download</a> | <a target='_blank' href='../uploads/tickets/$ticket_id/$ref_name'><i class='fas fa-fw fa-external-link-alt mr-1'></i>View</a>"; echo "<hr class=''><i class='fas fa-fw fa-paperclip text-secondary mr-1'></i>$name <a target='_blank' class='mr-1 ml-1' href='../uploads/tickets/$ticket_id/$ref_name'>[View]</a><a href='../uploads/tickets/$ticket_id/$ref_name' download='$name'>[Download]</a>";
} }
?> ?>
</div> </div>
@@ -587,8 +587,6 @@ if (isset($_GET['ticket_id'])) {
<!-- Only show ticket reply modal if status is not closed --> <!-- Only show ticket reply modal if status is not closed -->
<?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_resolved_at) && empty($ticket_closed_at)) { ?> <?php if (lookupUserPermission("module_support") >= 2 && empty($ticket_resolved_at) && empty($ticket_closed_at)) { ?>
<form action="post.php" method="post" autocomplete="off"> <form action="post.php" method="post" autocomplete="off">
<input type="hidden" name="ticket_id" id="ticket_id" value="<?php echo $ticket_id; ?>"> <input type="hidden" name="ticket_id" id="ticket_id" value="<?php echo $ticket_id; ?>">
<input type="hidden" name="client_id" id="client_id" value="<?php echo $client_id; ?>"> <input type="hidden" name="client_id" id="client_id" value="<?php echo $client_id; ?>">
@@ -598,28 +596,29 @@ if (isset($_GET['ticket_id'])) {
<div class="form-group"> <div class="form-group">
<div class="btn-group btn-block btn-group-toggle" data-toggle="buttons"> <div class="btn-group btn-block btn-group-toggle" data-toggle="buttons">
<label class="btn btn-outline-dark active"> <label class="btn btn-outline-dark active">
<input type="radio" name="public_reply_type" value="0" checked>Internal Note <input type="radio" name="public_reply_type" value="0" checked>Internal
</label> </label>
<?php if ($contact_email) { ?> <?php if ($contact_email) { ?>
<label class="btn btn-outline-info"> <label class="btn btn-outline-info">
<input type="radio" name="public_reply_type" value="2">Public Comment & Email <input type="radio" name="public_reply_type" value="2">Public + Email
</label> </label>
<?php } ?> <?php } ?>
<label class="btn btn-outline-info"> <label class="btn btn-outline-info">
<input type="radio" name="public_reply_type" value="1">Public Comment <input type="radio" name="public_reply_type" value="1">Public
</label> </label>
</div> </div>
</div> </div>
</div> </div>
<div class="form-group"> <div class="form-group mb-0">
<textarea <textarea
class="form-control tinymceTicket" name="ticket_reply" class="form-control tinymceTicket" name="ticket_reply"
placeholder="Type a response"> placeholder="Type a response">
</textarea> </textarea>
</div> </div>
<div class="card card-body pb-0"> <div class="card card-body pb-0">
<div class="form-row"> <div class="form-row">
@@ -732,10 +731,10 @@ if (isset($_GET['ticket_id'])) {
</span> </span>
<?php } ?> <?php } ?>
<div class="ml-3"> <div class="ml-2">
<h3 class="card-title"><?php echo $ticket_reply_by_display; ?></h3> <h3 class="card-title"><?php echo $ticket_reply_by_display; ?></h3>
<div> <div>
<?php if ($ticket_reply_type !== "Client") { ?> <?php if ($ticket_reply_type !== "Client" && $ticket_reply_time_worked !== "00:00:00") { ?>
<div> <div>
<br> <br>
<small> <small>
@@ -816,10 +815,10 @@ if (isset($_GET['ticket_id'])) {
<div class="col-md-3"> <div class="col-md-3">
<!-- Ticket details right card --> <!-- Ticket activity right card -->
<div class="card"> <div class="card">
<div class="card-header"> <div class="card-header">
<h5 class="card-title"><i class="fas fa-fw fa-life-ring mr-2"></i>Ticket Details</h5> <h5 class="card-title"><i class="fas fa-fw fa-clock mr-2"></i>Activity Summary</h5>
<div class="card-tools"> <div class="card-tools">
<button type="button" class="btn btn-tool" data-card-widget="collapse"> <button type="button" class="btn btn-tool" data-card-widget="collapse">
@@ -869,7 +868,7 @@ if (isset($_GET['ticket_id'])) {
<!-- Time tracking --> <!-- Time tracking -->
<?php if ($ticket_total_reply_time) { ?> <?php if ($ticket_total_reply_time) { ?>
<div class="mt-1"> <div class="mt-1">
<i class="far fa-fw fa-clock text-secondary mr-2"></i><strong class="mr-2">Time worked:</strong><?= formatDuration($ticket_total_reply_time) ?> <i class="far fa-fw fa-clock text-secondary mr-2"></i><strong class="mr-2">Total time worked:</strong><?= formatDuration($ticket_total_reply_time) ?>
</div> </div>
<?php } ?> <?php } ?>

2
js/app.js
View File

@@ -183,7 +183,7 @@ $(document).ready(function() {
browser_spellcheck: true, browser_spellcheck: true,
contextmenu: false, contextmenu: false,
resize: true, resize: true,
min_height: 300, min_height: 150,
max_height: 600, max_height: 600,
promotion: false, promotion: false,
branding: false, branding: false,