-
-
-
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-
-
-
-
-
-
-
-
-
-
-
-
-
- mb-3">
-
-
-
+ $client_tag_id_array[] = $client_tag_id;
+ $client_tag_name_display_array[] = " $client_tag_name";
+ }
+ $client_tags_display = implode(' ', $client_tag_name_display_array);
-
-
-
-
- 
-
-
-
-
-
- $ticket_status";
+ }elseif ($ticket_status == "Working") {
+ $ticket_status_display = "$ticket_status";
+ }else{
+ $ticket_status_display = "$ticket_status";
+ }
+
+ //Set Ticket Bage Color based of priority
+ if ($ticket_priority == "High") {
+ $ticket_priority_display = "$ticket_priority";
+ }elseif ($ticket_priority == "Medium") {
+ $ticket_priority_display = "$ticket_priority";
+ }elseif ($ticket_priority == "Low") {
+ $ticket_priority_display = "$ticket_priority";
+ }else{
+ $ticket_priority_display = "-";
+ }
+
+ $contact_id = $row['contact_id'];
+ $contact_name = htmlentities($row['contact_name']);
+ $contact_title = htmlentities($row['contact_title']);
+ $contact_email = htmlentities($row['contact_email']);
+ $contact_phone = formatPhoneNumber($row['contact_phone']);
+ $contact_extension = htmlentities($row['contact_extension']);
+ $contact_mobile = formatPhoneNumber($row['contact_mobile']);
+
+ $asset_id = $row['asset_id'];
+ $asset_ip = htmlentities($row['asset_ip']);
+ $asset_name = htmlentities($row['asset_name']);
+ $asset_type = htmlentities($row['asset_type']);
+ $asset_make = htmlentities($row['asset_make']);
+ $asset_model = htmlentities($row['asset_model']);
+ $asset_serial = htmlentities($row['asset_serial']);
+ $asset_os = htmlentities($row['asset_os']);
+ $asset_warranty_expire = $row['asset_warranty_expire'];
+
+ $location_name = htmlentities($row['location_name']);
+ $location_address = htmlentities($row['location_address']);
+ $location_city = htmlentities($row['location_city']);
+ $location_state = htmlentities($row['location_state']);
+ $location_zip = htmlentities($row['location_zip']);
+ $location_phone = formatPhoneNumber($row['location_phone']);
+
+ $ticket_assigned_to = $row['ticket_assigned_to'];
+ if (empty($ticket_assigned_to)) {
+ $ticket_assigned_to_display = "Not Assigned";
+ }else{
+ $ticket_assigned_to_display = htmlentities($row['user_name']);
+ }
+
+ //Ticket Created By
+ $ticket_created_by = $row['ticket_created_by'];
+ $ticket_created_by_sql = mysqli_query($mysqli,"SELECT user_name FROM users WHERE user_id = $ticket_created_by");
+ $row = mysqli_fetch_array($ticket_created_by_sql);
+ $ticket_created_by_display = htmlentities($row['user_name']);
+
+ //Ticket Assigned To
+ if (empty($ticket_assigned_to)) {
+ $ticket_assigned_to_display = "Not Assigned";
+ }else{
+ $ticket_assigned_to_display = htmlentities($row['user_name']);
+ }
+
+ if ($contact_id) {
+ //Get Contact Ticket Stats
+ $ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status != 'Closed' AND ticket_contact_id = $contact_id ");
+ $row = mysqli_fetch_array($ticket_related_open);
+ $ticket_related_open = $row['ticket_related_open'];
+
+ $ticket_related_closed = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_closed FROM tickets WHERE ticket_status = 'Closed' AND ticket_contact_id = $contact_id ");
+ $row = mysqli_fetch_array($ticket_related_closed);
+ $ticket_related_closed = $row['ticket_related_closed'];
+
+ $ticket_related_total = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_total FROM tickets WHERE ticket_contact_id = $contact_id ");
+ $row = mysqli_fetch_array($ticket_related_total);
+ $ticket_related_total = $row['ticket_related_total'];
+ }
+
+ //Get Total Ticket Time
+ $ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id");
+ $row = mysqli_fetch_array($ticket_total_reply_time);
+ $ticket_total_reply_time = $row['ticket_total_reply_time'];
+
+ //Client Tags
+ $client_tag_name_display_array = array();
+ $client_tag_id_array = array();
+ $sql_client_tags = mysqli_query($mysqli,"SELECT * FROM client_tags LEFT JOIN tags ON client_tags.tag_id = tags.tag_id WHERE client_tags.client_id = $client_id");
+ while ($row = mysqli_fetch_array($sql_client_tags)) {
+
+ $client_tag_id = $row['tag_id'];
+ $client_tag_name = htmlentities($row['tag_name']);
+ $client_tag_color = htmlentities($row['tag_color']);
+ $client_tag_icon = htmlentities($row['tag_icon']);
+ if (empty($client_tag_icon)) {
+ $client_tag_icon = "tag";
}
- ?>
-
-
-
-
-
-
- Time worked:
-
-
-
-
+ $client_tag_id_array[] = $client_tag_id;
+ $client_tag_name_display_array[] = " $client_tag_name";
+ }
+ $client_tags_display = implode(' ', $client_tag_name_display_array);
-
-
-
-
- -
- - Time worked: - -
- - -
- - Time worked: - -
-
-
-
-
-
+
-
+
-
-
-
-
- include("ticket_reply_edit_modal.php");
+
-
-
+
+
- }
-
- ?>
-
-
-
-
-
-
-
-
-
-
-
+ // This function "pads" out the values, adding zeros if they are required
+ function pad(val)
+ {
+ var valString = val + "";
+ if (valString.length < 2)
+ {
+ return "0" + valString;
+ }
+ else
+ {
+ return valString;
+ }
+ }
+
-
+ // Run every 2 mins
+ setInterval(ticket_collision_detection, 120*1000);
+
\ No newline at end of file
-
-
-
-
-
-
-
-
-
-
-
- - - -
- - - -
- - - -
-
-
-
-
- Details
-
-
Created on:
- Created by:
-
- Closed by:
- Feedback:
-
-
- Total time worked:
-
-
-
-
-
-
- - - -
- - -
- - Model: -
- - Service Tag: -
- - - Warranty expires: -
- - - 0 ){ - ?> - - - -
-
-
- Asset
- -- - - -
- - -
- - Model: -
- - Service Tag: -
- - - Warranty expires: -
- - - 0 ){ - ?> - - - -
-
+
-
-
+
+
+
+
+
+
+
+
+
+
+ mb-3">
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Time worked:
+
+
+
+
+
+
+
+
+
+ +
+ + Time worked: + +
+ + +
+ + Time worked: + +
+
+
+
+
+
+
+
+
+
+
+
+
-
+
-
+
- ?>
+
+
+
+
+ - } + +
+ + + +
+ - } + +
+
+ - -
-
-
-
+
+ Related tickets: Open | Closed | Total +
+ -
-
+ if (!empty($location_name)) { ?>
+
+ Contact
+ ++ Related tickets: Open | Closed | Total +
+ -
+ - -
-
-
+
+
+
+
+
-
+
-
-
-
+
+
+
+
+ Details
+
+
Created on:
+ Created by:
+
+ Closed by:
+ Feedback:
+
+
+ Total time worked:
+
+
+
+
+
+
+
+
+
+
+ + + +
+ + +
+ + Model: +
+ + Service Tag: +
+ + Warranty expires: +
+ 0 ) { + ?> + + + +
+ Asset
+ ++ + + +
+ + +
+ + Model: +
+ + Service Tag: +
+ + Warranty expires: +
+ 0 ) { + ?> + + + +
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Invoice Ticket
+
+ Close Ticket
+
+
+
-
-
-
-
+ include("ticket_edit_modal.php");
+ include("ticket_merge_modal.php");
+ include("ticket_invoice_add_modal.php");
-
- Invoice Ticket
- Close Ticket
-
-
-