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Add SLA response target to ticket created emails, with a call-in note on High and Urgent

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johnnyq
2026-08-27 15:03:31 -04:00
parent 855a608ee4
commit ac175e7dc0
6 changed files with 103 additions and 8 deletions
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2
agent/ticket.php
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@@ -717,7 +717,7 @@ if (isset($_GET['ticket_id'])) {
<!-- Who will see this reply, stated in the label rather than left to a colour -->
<div class="btn-group w-100 mb-3" role="group">
<input class="btn-check" id="public_reply_type_opt0" type="radio" name="public_reply_type" value="0" checked>
<input class="btn-check" id="public_reply_type_opt0" type="radio" name="public_reply_type" value="0">
<label class="btn btn-outline-dark" for="public_reply_type_opt0"><i class="fas fa-fw fa-lock me-1"></i>Internal note</label>
<input class="btn-check" id="public_reply_type_opt1" type="radio" name="public_reply_type" value="1" checked>
<label class="btn btn-outline-info" for="public_reply_type_opt1"><i class="fas fa-fw fa-comment me-1"></i>Public reply</label>