Fix system-generated ticket replies booking fake time worked

scripts/audit_system_reply_time.sql

@@ -0,0 +1,64 @@
+-- ITFlow - how much billable time did system-generated replies invent?
+--
+-- Run these BEFORE deciding whether to correct historical data. Nothing here
+-- writes; the UPDATE at the bottom is commented out on purpose.
+--
+-- Background: until this fix, replies ITFlow wrote itself booked time worked -
+-- one minute for assignment / priority / merge / close / invoice / quote /
+-- schedule / task reopen, and the task's full completion estimate for task
+-- completion. That time is in ticket totals, technician and client time
+-- reports, project totals and anything already invoiced.
+
+-- 1. Total invented time, by reply kind.
+SELECT
+    CASE
+        WHEN ticket_reply LIKE 'Completed Task - %'       THEN 'Task completed (estimate booked)'
+        WHEN ticket_reply LIKE 'Undo Completed Task - %'  THEN 'Task reopened'
+        WHEN ticket_reply LIKE 'Ticket closed.'           THEN 'Ticket closed'
+        WHEN ticket_reply LIKE 'Created invoice %'        THEN 'Invoice created'
+        WHEN ticket_reply LIKE 'Created quote %'          THEN 'Quote created'
+        WHEN ticket_reply LIKE 'Ticket %merged into%'     THEN 'Merged'
+        WHEN ticket_reply LIKE '%updated the priority from%' THEN 'Priority changed'
+        ELSE 'Other'
+    END AS reply_kind,
+    COUNT(*) AS replies,
+    SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS total_time
+FROM ticket_replies
+WHERE ticket_reply_type = 'Internal'
+  AND ticket_reply_archived_at IS NULL
+  AND TIME_TO_SEC(ticket_reply_time_worked) > 0
+  AND (
+        ticket_reply LIKE 'Completed Task - %'
+     OR ticket_reply LIKE 'Undo Completed Task - %'
+     OR ticket_reply = 'Ticket closed.'
+     OR ticket_reply LIKE 'Created invoice %'
+     OR ticket_reply LIKE 'Created quote %'
+     OR ticket_reply LIKE 'Ticket %merged into%'
+     OR ticket_reply LIKE '%updated the priority from%'
+  )
+GROUP BY reply_kind
+ORDER BY SUM(TIME_TO_SEC(ticket_reply_time_worked)) DESC;
+
+-- 2. The same rows per client, so you can see whose totals moved.
+SELECT client_name,
+       COUNT(*) AS replies,
+       SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS total_time
+FROM ticket_replies
+LEFT JOIN tickets ON ticket_id = ticket_reply_ticket_id
+LEFT JOIN clients ON client_id = ticket_client_id
+WHERE ticket_reply_type = 'Internal'
+  AND ticket_reply_archived_at IS NULL
+  AND TIME_TO_SEC(ticket_reply_time_worked) > 0
+  AND (ticket_reply LIKE 'Completed Task - %' OR ticket_reply LIKE 'Undo Completed Task - %')
+GROUP BY client_name
+ORDER BY SUM(TIME_TO_SEC(ticket_reply_time_worked)) DESC;
+
+-- 3. Correction, if you want it. NOT shipped as a migration: these rows are
+--    editable in the UI, so some of them may carry time a technician put there
+--    deliberately, and anything already invoiced should not move underneath the
+--    invoice. Review the output above first, back up, then run by hand.
+--
+-- UPDATE ticket_replies
+-- SET ticket_reply_time_worked = '00:00:00'
+-- WHERE ticket_reply_type = 'Internal'
+--   AND (ticket_reply LIKE 'Completed Task - %' OR ticket_reply LIKE 'Undo Completed Task - %');