diff --git a/agent/post/ticket.php b/agent/post/ticket.php index 2f7749ed..8aed3489 100644 --- a/agent/post/ticket.php +++ b/agent/post/ticket.php @@ -724,7 +724,7 @@ if (isset($_POST['assign_ticket'])) { if ($session_user_id != $assigned_to && $assigned_to != 0) { // App Notification - mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject has been assigned to you by $session_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $assigned_to"); + mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = 'Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject has been assigned to you by $session_name', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $assigned_to"); // Email Notification if (!empty($config_smtp_host)) { @@ -1383,13 +1383,13 @@ if (isset($_POST['bulk_ticket_reply'])) { // Notification for assigned ticket user if ($session_user_id != $ticket_assigned_to && $ticket_assigned_to != 0) { - mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to"); + mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to"); } // Notification for user that opened the ticket if ($session_user_id != $ticket_created_by && $ticket_created_by != 0) { - mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by"); + mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by"); } } // End Ticket Lopp @@ -1703,12 +1703,12 @@ if (isset($_POST['add_ticket_reply'])) { // Notification for assigned ticket user if ($session_user_id != $ticket_assigned_to && $ticket_assigned_to != 0) { - mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to"); + mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that is assigned to you', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $ticket_assigned_to"); } // Notification for user that opened the ticket if ($session_user_id != $ticket_created_by && $ticket_created_by != 0) { - mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by"); + mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_name updated Ticket $ticket_prefix$ticket_number - Subject: $ticket_subject that you opened', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$client_id', notification_client_id = $client_id, notification_user_id = $ticket_created_by"); } // Handle first response @@ -2377,7 +2377,7 @@ if (isset($_POST['edit_ticket_schedule'])) { 'recipient' => $user_email, 'recipient_name' => $user_name, 'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject", - 'body' => "Hello, " . $user_name . "

The ticket regarding $ticket_subject has been scheduled for $email_datetime.

--------------------------------
$ticket_link
--------------------------------

Please do not reply to this email.

Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Portal: https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id

~
$session_company_name
Support Department
$config_ticket_from_email", + 'body' => "Hello, " . $user_name . "

The ticket regarding $ticket_subject has been scheduled for $email_datetime.

--------------------------------
$ticket_link
--------------------------------

Please do not reply to this email.

Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Portal: https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id&client_id=$client_id

~
$session_company_name
Support Department
$config_ticket_from_email", 'cal_str' => $cal_str ]; @@ -2529,7 +2529,7 @@ if (isset($_GET['cancel_ticket_schedule'])) { 'recipient' => $user_email, 'recipient_name' => $user_name, 'subject' => "Ticket Schedule Cancelled - [$ticket_prefix$ticket_number] - $ticket_subject", - 'body' => "Hello, " . $user_name . "

Scheduled work for the ticket regarding $ticket_subject has been cancelled.

--------------------------------
$ticket_link
--------------------------------

Please do not reply to this email.

Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Portal: https://$config_base_url/agent/ticket.php?id=$ticket_id

~
$session_company_name
Support Department
$config_ticket_from_email", + 'body' => "Hello, " . $user_name . "

Scheduled work for the ticket regarding $ticket_subject has been cancelled.

--------------------------------
$ticket_link
--------------------------------

Please do not reply to this email.

Ticket: $ticket_prefix$ticket_number
Subject: $ticket_subject
Portal: https://$config_base_url/agent/ticket.php?id=$ticket_id&client_id=$client_id

~
$session_company_name
Support Department
$config_ticket_from_email", 'cal_str' => $cal_str ]; diff --git a/client/post.php b/client/post.php index 23eb4723..6c939ddf 100644 --- a/client/post.php +++ b/client/post.php @@ -211,7 +211,7 @@ if (isset($_GET['approve_ticket_task'])) { // Notify tech - mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_contact_email approved ticket task $task_name', notification_action = 'ticket.php?ticket_id=$ticket_id', notification_client_id = $session_client_id, notification_user_id = $created_by"); + mysqli_query($mysqli, "INSERT INTO notifications SET notification_type = 'Ticket', notification = '$session_contact_email approved ticket task $task_name', notification_action = 'ticket.php?ticket_id=$ticket_id&client_id=$session_client_id', notification_client_id = $session_client_id, notification_user_id = $created_by"); // TODO: Email agent // Logging @@ -237,7 +237,7 @@ if (isset($_POST['add_ticket_feedback'])) { if ($feedback == "Bad") { $ticket_details = mysqli_fetch_assoc(mysqli_query($mysqli, "SELECT ticket_number FROM tickets WHERE ticket_id = $ticket_id LIMIT 1")); $ticket_number = intval($ticket_details['ticket_number']); - appNotify("Feedback", "$session_contact_name rated ticket $config_ticket_prefix$ticket_number as bad (ID: $ticket_id)", "/agent/ticket.php?ticket_id=$ticket_id", $session_client_id, $ticket_id); + appNotify("Feedback", "$session_contact_name rated ticket $config_ticket_prefix$ticket_number as bad (ID: $ticket_id)", "/agent/ticket.php?ticket_id=$ticket_id&client_id=$session_client_id", $session_client_id, $ticket_id); } // Custom action/notif handler diff --git a/cron/cron.php b/cron/cron.php index 6fef3939..d6f943e1 100644 --- a/cron/cron.php +++ b/cron/cron.php @@ -391,7 +391,7 @@ if (mysqli_num_rows($sql_recurring_tickets) > 0) { if (filter_var($config_ticket_new_ticket_notification_email, FILTER_VALIDATE_EMAIL)) { $email_subject = "ITFlow - New Recurring Ticket - $client_name: $ticket_subject"; - $email_body = "Hello,

This is a notification that a recurring (scheduled) ticket has been raised in ITFlow.
Ticket: $ticket_prefix$ticket_number
Client: $client_name
Priority: $priority
Link: https://$config_base_url/agent/ticket.php?ticket_id=$id

--------------------------------

$ticket_subject
$ticket_details"; + $email_body = "Hello,

This is a notification that a recurring (scheduled) ticket has been raised in ITFlow.
Ticket: $ticket_prefix$ticket_number
Client: $client_name
Priority: $priority
Link: https://$config_base_url/agent/ticket.php?ticket_id=$id&client_id=$client_id

--------------------------------

$ticket_subject
$ticket_details"; $email = [ 'from' => $config_ticket_from_email, diff --git a/cron/ticket_email_parser.php b/cron/ticket_email_parser.php index 496078a1..c209fef6 100644 --- a/cron/ticket_email_parser.php +++ b/cron/ticket_email_parser.php @@ -170,13 +170,15 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date if ($config_ticket_new_ticket_notification_email) { if ($client_id == 0) { $client_name = "Guest"; + $client_uri = ''; } else { $client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id"); $client_row = mysqli_fetch_assoc($client_sql); $client_name = sanitizeInput($client_row['client_name']); + $client_uri = "&client_id=$client_id"; } $email_subject = "$config_app_name - New Ticket - $client_name: $subject"; - $email_body = "Hello,

This is a notification that a new ticket has been raised in ITFlow.
Client: $client_name
Priority: Low (email parsed)
Link: https://$config_base_url/agent/ticket.php?ticket_id=$id

--------------------------------

$subject
$message"; + $email_body = "Hello,

This is a notification that a new ticket has been raised in ITFlow.
Client: $client_name
Priority: Low (email parsed)
Link: https://$config_base_url/agent/ticket.php?ticket_id=$id$client_uri

--------------------------------

$subject
$message"; $data[] = [ 'from' => $config_ticket_from_email, @@ -253,7 +255,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac $config_ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix); $ticket_number_esc2 = mysqli_real_escape_string($mysqli, $ticket_number); - appNotify("Ticket", "Email parser: $from_email attempted to re-open ticket $config_ticket_prefix_esc$ticket_number_esc2 (ID $ticket_id) - check inbox manually to see email", "/agent/ticket.php?ticket_id=$ticket_id", $client_id); + appNotify("Ticket", "Email parser: $from_email attempted to re-open ticket $config_ticket_prefix_esc$ticket_number_esc2 (ID $ticket_id) - check inbox manually to see email", "/agent/ticket.php?ticket_id=$ticket_id&client_id=$client_id", $client_id); $email_subject = "Action required: This ticket is already closed"; $email_body = "Hi there,

You've tried to reply to a ticket that is closed - we won't see your response.

Please raise a new ticket by sending a new e-mail to our support address below.

--
$company_name - Support
$config_ticket_from_email
$company_phone"; @@ -325,7 +327,7 @@ function addReply($from_email, $date, $subject, $ticket_number, $message, $attac $tech_name = sanitizeInput($tech_row['user_name']); $email_subject = "$config_app_name - Ticket updated - [$config_ticket_prefix$ticket_number] $ticket_subject"; - $email_body = "Hello $tech_name,

A new reply has been added to the below ticket.

Client: $client_name
Ticket: $config_ticket_prefix$ticket_number
Subject: $ticket_subject
Link: https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id

--------------------------------
$message_esc"; + $email_body = "Hello $tech_name,

A new reply has been added to the below ticket.

Client: $client_name
Ticket: $config_ticket_prefix$ticket_number
Subject: $ticket_subject
Link: https://$config_base_url/agent/ticket.php?ticket_id=$ticket_id&client_id=$client_id

--------------------------------
$message_esc"; $data = [ [