From af0f3ac25f0cc7933308a4ba15caf1198b8ec689 Mon Sep 17 00:00:00 2001
From: johnnyq <johnny@pittpc.com>
Date: Tue, 3 Feb 2026 16:35:20 -0500
Subject: [PATCH] Update ticket Merge bulk with a dropdown select box to select
 a ticket instead of entering a number manually

---
 agent/modals/ticket/ticket_bulk_merge_v2.php | 86 ++++++++++++++++++++
 agent/tickets.php                            |  2 +-
 2 files changed, 87 insertions(+), 1 deletion(-)
 create mode 100644 agent/modals/ticket/ticket_bulk_merge_v2.php

diff --git a/agent/modals/ticket/ticket_bulk_merge_v2.php b/agent/modals/ticket/ticket_bulk_merge_v2.php
new file mode 100644
index 00000000..0ecd75c8
--- /dev/null
+++ b/agent/modals/ticket/ticket_bulk_merge_v2.php
@@ -0,0 +1,86 @@
+<?php
+
+require_once '../../../includes/modal_header.php';
+
+$ticket_ids = array_map('intval', $_GET['ticket_ids'] ?? []);
+
+$count = count($ticket_ids);
+
+$whereNotIn = '';
+if (!empty($ticket_ids)) {
+    $ids = implode(',', $ticket_ids);
+    $whereNotIn = "AND ticket_id NOT IN ($ids)";
+}
+
+$sql_merge = mysqli_query($mysqli, "SELECT * FROM tickets
+    LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
+    LEFT JOIN clients ON client_id = ticket_client_id
+    WHERE ticket_closed_at IS NULL
+    $whereNotIn
+    ORDER BY ticket_status ASC, ticket_id DESC"
+);
+
+ob_start();
+
+?>
+<div class="modal-header bg-dark">
+    <h5 class="modal-title"><i class="fa fa-fw fa-clone mr-2"></i>Merge & close <strong><?= $count ?></strong> tickets</h5>
+    <button type="button" class="close text-white" data-dismiss="modal">
+        <span>&times;</span>
+    </button>
+</div>
+
+<form action="post.php" method="post" autocomplete="off">
+    <input type="hidden" name="csrf_token" value="<?= $_SESSION['csrf_token'] ?>">
+    <?php foreach ($ticket_ids as $ticket_id) { ?><input type="hidden" name="ticket_ids[]" value="<?= $ticket_id ?>"><?php } ?>
+    <input type="hidden" id="current_ticket_id" value="0"> <!-- Can't currently bulk check this -->
+    <input type="hidden" name="merge_move_replies" value="0"> <!-- Default 0 -->
+    <div class="modal-body">
+
+        <div class="alert alert-dark">
+            Selected tickets will be closed once merging is complete.
+        </div>
+
+        <div class="form-group">
+            <label>Ticket number to merge this ticket into <strong class="text-danger">*</strong></label>
+            <div class="input-group">
+                <div class="input-group-prepend">
+                    <span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
+                </div>
+                <select class="form-control select2" name="merge_into_ticket_number" required">
+                    <option value=''>- Select a Ticket -</option>
+                    <?php
+                    while ($row = mysqli_fetch_assoc($sql_merge)) {
+                        $ticket_id_merge = intval($row['ticket_id']);
+                        $ticket_prefix_merge = nullable_htmlentities($row['ticket_prefix']);
+                        $ticket_number_merge = intval($row['ticket_number']);
+                        $ticket_status_name_merge = nullable_htmlentities($row['ticket_status_name']);
+                        $client_name_merge = nullable_htmlentities($row['client_name']);
+                        $ticket_subject_merge = nullable_htmlentities($row['ticket_subject']);
+                        ?>
+                        <option value="<?= $ticket_id_merge ?>">
+                            <?= "$ticket_prefix_merge$ticket_number_merge ($ticket_status_name_merge) $client_name_merge -  $ticket_subject_merge" ?>
+                        </option>
+                    <?php } ?>
+                </select>
+            </div>
+        </div>
+
+        <div class="form-group">
+            <label>Reason for merge <strong class="text-danger">*</strong></label>
+            <div class="input-group">
+                <div class="input-group-prepend">
+                    <span class="input-group-text"><i class="fa fa-fw fa-sticky-note"></i></span>
+                </div>
+                <input type="text" class="form-control" name="merge_comment" placeholder="Comments">
+            </div>
+        </div>
+
+    </div>
+    <div class="modal-footer">
+        <button type="submit" name="bulk_merge_tickets" class="btn btn-primary text-bold"><i class="fa fa-check mr-2"></i>Merge</button>
+        <button type="button" class="btn btn-light" data-dismiss="modal"><i class="fa fa-times mr-2"></i>Cancel</button>
+    </div>
+</form>
+
+<?php require_once '../../../includes/modal_footer.php';
diff --git a/agent/tickets.php b/agent/tickets.php
index 669133c1..de6e1493 100644
--- a/agent/tickets.php
+++ b/agent/tickets.php
@@ -299,7 +299,7 @@ $sql_categories_filter = mysqli_query(
                                         </a>
                                         <div class="dropdown-divider"></div>
                                         <a class="dropdown-item ajax-modal" href="#"
-                                            data-modal-url="modals/ticket/ticket_bulk_merge.php"
+                                            data-modal-url="modals/ticket/ticket_bulk_merge_v2.php"
                                             data-bulk="true">
                                             <i class="fas fa-fw fa-clone mr-2"></i>Merge
                                         </a>