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Add Skyetel text messaging with two-way ticket texting, text to ticket for contacts, Text reply on tickets, a Texts inbox for unmatched numbers, verification codes and spam (codes masked, limited to credential access, every reveal audited, wiped after a day), STOP/START/HELP handling, a text log with retry and cancel in Maintenance > Text Messages, the Text Messages cron job, and texts to clients about their tickets, visits, visit reminders and invoices with per-contact opt-in from the contact, by text or in the client portal, quiet hours, and new settings in Tickets and Notifications (database 3.6.0 and 3.6.1)

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johnnyq
2026-11-06 00:08:10 -05:00
parent 87cdf79b28
commit b391e2ce6c
45 changed files with 4165 additions and 31 deletions
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91
db.sql
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@@ -1069,6 +1069,9 @@ CREATE TABLE `contacts` (
`contact_technical` tinyint(1) DEFAULT 0,
`contact_ticket_emails` varchar(10) NOT NULL DEFAULT 'all',
`contact_company_ticket_emails` varchar(10) NOT NULL DEFAULT 'none',
`contact_sms_opt_in` tinyint(1) NOT NULL DEFAULT 0,
`contact_sms_opt_in_at` datetime DEFAULT NULL,
`contact_sms_opt_in_by` varchar(200) DEFAULT NULL,
`contact_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`contact_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
`contact_archived_at` datetime DEFAULT NULL,
@@ -3197,6 +3200,13 @@ CREATE TABLE `settings` (
`config_ticket_from_email` varchar(200) DEFAULT NULL,
`config_ticket_email_parse` tinyint(1) NOT NULL DEFAULT 0,
`config_ticket_email_parse_unknown_senders` int(1) NOT NULL DEFAULT 0,
`config_ticket_sms_parse` tinyint(1) NOT NULL DEFAULT 1,
`config_ticket_sms_unknown_senders` tinyint(1) NOT NULL DEFAULT 0,
`config_ticket_sms_acknowledge` tinyint(1) NOT NULL DEFAULT 1,
`config_sms_client_tickets` tinyint(1) NOT NULL DEFAULT 1,
`config_sms_client_visits` tinyint(1) NOT NULL DEFAULT 1,
`config_sms_visit_reminder_hours` int(11) NOT NULL DEFAULT 24,
`config_sms_client_invoices` tinyint(1) NOT NULL DEFAULT 1,
`config_ticket_client_general_notifications` tinyint(1) NOT NULL DEFAULT 1,
`config_ticket_autoclose_hours` int(5) NOT NULL DEFAULT 72,
`config_ticket_new_ticket_notification_email` varchar(200) DEFAULT NULL,
@@ -3369,6 +3379,87 @@ CREATE TABLE `slas` (
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `sms_messages`
--
DROP TABLE IF EXISTS `sms_messages`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `sms_messages` (
`sms_message_id` int(11) NOT NULL AUTO_INCREMENT,
`sms_message_direction` varchar(3) NOT NULL,
`sms_message_status` varchar(20) NOT NULL,
`sms_message_number` varchar(20) NOT NULL,
`sms_message_our_number` varchar(20) NOT NULL DEFAULT '',
`sms_message_body` text DEFAULT NULL,
`sms_message_media` text DEFAULT NULL,
`sms_message_code` varchar(20) DEFAULT NULL,
`sms_message_purpose` varchar(30) NOT NULL DEFAULT '',
`sms_message_attempts` tinyint(4) NOT NULL DEFAULT 0,
`sms_message_error` varchar(500) DEFAULT NULL,
`sms_message_provider_ref` varchar(100) DEFAULT NULL,
`sms_message_contact_id` int(11) NOT NULL DEFAULT 0,
`sms_message_client_id` int(11) NOT NULL DEFAULT 0,
`sms_message_ticket_id` int(11) NOT NULL DEFAULT 0,
`sms_message_ticket_reply_id` int(11) NOT NULL DEFAULT 0,
`sms_message_user_id` int(11) NOT NULL DEFAULT 0,
`sms_message_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`sms_message_send_after` datetime DEFAULT NULL,
`sms_message_attempted_at` datetime DEFAULT NULL,
`sms_message_sent_at` datetime DEFAULT NULL,
`sms_message_handled_at` datetime DEFAULT NULL,
`sms_message_handled_by` int(11) NOT NULL DEFAULT 0,
PRIMARY KEY (`sms_message_id`),
KEY `sms_message_status` (`sms_message_status`,`sms_message_id`),
KEY `sms_message_number` (`sms_message_number`,`sms_message_created_at`),
KEY `sms_message_ticket_id` (`sms_message_ticket_id`),
KEY `sms_message_created_at` (`sms_message_created_at`),
KEY `sms_message_purpose` (`sms_message_purpose`,`sms_message_ticket_id`,`sms_message_created_at`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `sms_numbers`
--
DROP TABLE IF EXISTS `sms_numbers`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `sms_numbers` (
`sms_number_phone` varchar(20) NOT NULL,
`sms_number_label` varchar(100) DEFAULT NULL,
`sms_number_opted_out_at` datetime DEFAULT NULL,
`sms_number_blocked_at` datetime DEFAULT NULL,
`sms_number_blocked_by` int(11) NOT NULL DEFAULT 0,
`sms_number_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
PRIMARY KEY (`sms_number_phone`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `sms_providers`
--
DROP TABLE IF EXISTS `sms_providers`;
/*!40101 SET @saved_cs_client = @@character_set_client */;
/*!40101 SET character_set_client = utf8mb4 */;
CREATE TABLE `sms_providers` (
`sms_provider_id` int(11) NOT NULL AUTO_INCREMENT,
`sms_provider_name` varchar(100) NOT NULL,
`sms_provider_description` varchar(255) DEFAULT NULL,
`sms_provider_username` varchar(255) NOT NULL DEFAULT '',
`sms_provider_secret` varchar(500) NOT NULL DEFAULT '',
`sms_provider_number` varchar(20) NOT NULL DEFAULT '',
`sms_provider_inbound_key` varchar(64) NOT NULL DEFAULT '',
`sms_provider_active` tinyint(1) NOT NULL DEFAULT 1,
`sms_provider_last_inbound_at` datetime DEFAULT NULL,
`sms_provider_created_at` datetime NOT NULL DEFAULT current_timestamp(),
`sms_provider_updated_at` datetime DEFAULT NULL ON UPDATE current_timestamp(),
PRIMARY KEY (`sms_provider_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_general_ci;
/*!40101 SET character_set_client = @saved_cs_client */;
--
-- Table structure for table `software`
--