AS1024/itflow
1
0
Fork 0
mirror of https://github.com/itflow-org/itflow synced 2026-02-28 02:44:53 +00:00
Code Issues Packages Projects Releases Wiki Activity

Ticket scheduling

Browse Source 
- Prevent scheduling dates in the past (also for API keys expiry date)
- Correct the ticket URL in the agent email
- Update the onsite value in the database when scheduling a ticket
- Reword the internal note to include a user friendly time and whether the ticket is onsite/remote
This commit is contained in:
Marcus Hill
2024-02-12 19:52:12 +00:00
parent c207fdd1f5
commit b64df190ed
3 changed files with 12 additions and 8 deletions
Download Patch File Download Diff File Expand all files Collapse all files

6
post/ticket.php
View File

@@ -1475,6 +1475,7 @@ if (isset($_POST['edit_ticket_schedule'])) {
$mysqli,
"UPDATE tickets SET
ticket_schedule = '$schedule',
ticket_onsite = '$onsite',
ticket_status = 'Scheduled'
WHERE ticket_id = $ticket_id"
);
@@ -1558,7 +1559,7 @@ if (isset($_POST['edit_ticket_schedule'])) {
'recipient' => $user_email,
'recipient_name' => $user_name,
'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/portal/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
'cal_str' => $cal_str
]
];
@@ -1604,7 +1605,8 @@ if (isset($_POST['edit_ticket_schedule'])) {
// Update ticket reply
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket scheduled for $schedule', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:05:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
$ticket_reply_note = "Ticket scheduled for $email_datetime " . (boolval($onsite) ? '(onsite).' : '(remote).');
mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply_note', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
//Logging
mysqli_query(