diff --git a/ticket.php b/ticket.php index a3962bd1..c281f8b8 100644 --- a/ticket.php +++ b/ticket.php @@ -31,7 +31,6 @@ if(isset($_GET['ticket_id'])){ $client_net_terms = $config_default_net_terms; } - $ticket_prefix = $row['ticket_prefix']; $ticket_number = $row['ticket_number']; $ticket_category = $row['ticket_category']; @@ -52,6 +51,7 @@ if(isset($_GET['ticket_id'])){ $ticket_status_display = "$ticket_status"; } + //Set Ticket Bage Color based of priority if($ticket_priority == "High"){ $ticket_priority_display = "$ticket_priority"; }elseif($ticket_priority == "Medium"){ @@ -91,6 +91,18 @@ if(isset($_GET['ticket_id'])){ }else{ $ticket_assigned_to_display = $row['user_name']; } + //Ticket Created By + $ticket_created_by = $row['ticket_created_by']; + $ticket_created_by_sql = mysqli_query($mysqli,"SELECT user_name FROM users WHERE user_id = $ticket_created_by"); + $row = mysqli_fetch_array($ticket_created_by_sql); + $ticket_created_by_display = $row['user_name']; + + //Ticket Assigned To + if(empty($ticket_assigned_to)){ + $ticket_assigned_to_display = "Not Assigned"; + }else{ + $ticket_assigned_to_display = $row['user_name']; + } if($contact_id == $primary_contact){ $primary_contact_display = "Primary Contact"; @@ -99,6 +111,7 @@ if(isset($_GET['ticket_id'])){ } + //Get Contact Ticket Stats $ticket_related_open = mysqli_query($mysqli,"SELECT COUNT(ticket_id) AS ticket_related_open FROM tickets WHERE ticket_status = 'open' AND ticket_contact_id = $contact_id "); $row = mysqli_fetch_array($ticket_related_open); $ticket_related_open = $row['ticket_related_open']; @@ -111,17 +124,17 @@ if(isset($_GET['ticket_id'])){ $row = mysqli_fetch_array($ticket_related_total); $ticket_related_total = $row['ticket_related_total']; - - $ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_ticket_id = $ticket_id"); + //Get Total Ticket Time + $ticket_total_reply_time = mysqli_query($mysqli,"SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) AS ticket_total_reply_time FROM ticket_replies WHERE ticket_reply_archived_at IS NULL AND ticket_reply_ticket_id = $ticket_id"); $row = mysqli_fetch_array($ticket_total_reply_time); $ticket_total_reply_time = $row['ticket_total_reply_time']; $user_name = $row['user_name']; - if(empty($user_name)){ - $user_name_display = "-"; - }else{ - $user_name_display = $user_name; - } + if(empty($user_name)){ + $user_name_display = "-"; + }else{ + $user_name_display = $user_name; + } ?> @@ -273,7 +286,7 @@ if(isset($_GET['ticket_id'])){
@@ -301,6 +314,14 @@ if(isset($_GET['ticket_id'])){