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Ticket Statuses

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Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)

Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
This commit is contained in:
Marcus Hill
2024-03-03 00:13:29 +00:00
parent f5a6dc2b0a
commit b9431645d3
14 changed files with 155 additions and 139 deletions
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15
client_events.php
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@@ -161,15 +161,14 @@ while ($row = mysqli_fetch_array($sql)) {
$event_title = json_encode($row['ticket_prefix'] . $row['ticket_number'] . " created - " . $row['ticket_subject'] . " " . $username . "{" . $ticket_status . "}");
$event_start = json_encode($row['ticket_created_at']);
if ($ticket_status == "Closed") {
$event_color = "black";
} else if ($ticket_status == "Scheduled") {
$event_color = "grey";
} else if ($ticket_status == "Pending-Assignment") {
if ($ticket_status == "New") {
$event_color = "red";
} else {
} else if ($ticket_status == "Open") {
$event_color = "blue";
} else if ($ticket_status == "On Hold") {
$event_color = "grey";
} else {
$event_color = "black";
}
echo "{ id: $event_id, title: $event_title, start: $event_start, color: '$event_color', url: 'ticket.php?ticket_id=$event_id' },";
@@ -200,7 +199,7 @@ while ($row = mysqli_fetch_array($sql)) {
$ticket_status = strval($row['ticket_status']);
$event_title = json_encode($row['ticket_prefix'] . $row['ticket_number'] . " scheduled - " . $row['ticket_subject'] . " [" . $username . "]{" . $ticket_status . "}");
$event_start = json_encode($row['ticket_schedule']);
echo "{ id: $event_id, title: $event_title, start: $event_start, color: '$event_color', url: 'ticket.php?ticket_id=$event_id' },";
}