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Ticket Statuses

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Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)

Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
This commit is contained in:
Marcus Hill
2024-03-03 00:13:29 +00:00
parent f5a6dc2b0a
commit b9431645d3
14 changed files with 155 additions and 139 deletions
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32
ticket.php
View File

@@ -59,7 +59,7 @@ if (isset($_GET['ticket_id'])) {
$ticket_scheduled_for = nullable_htmlentities($row['ticket_schedule']);
$ticket_onsite = nullable_htmlentities($row['ticket_onsite']);
//Set Ticket Bage Color based of priority
//Set Ticket Badge Color based of priority
if ($ticket_priority == "High") {
$ticket_priority_display = "<span class='p-2 badge badge-danger'>$ticket_priority</span>";
} elseif ($ticket_priority == "Medium") {
@@ -72,16 +72,16 @@ if (isset($_GET['ticket_id'])) {
$ticket_feedback = nullable_htmlentities($row['ticket_feedback']);
$ticket_status = nullable_htmlentities($row['ticket_status']);
if ($ticket_status == "Pending-Assignment") {
if ($ticket_status == "New") {
$ticket_status_display = "<span class='p-2 badge badge-danger'>$ticket_status</span>";
} elseif ($ticket_status == "Assigned") {
} elseif ($ticket_status == "Open") {
$ticket_status_display = "<span class='p-2 badge badge-primary'>$ticket_status</span>";
} elseif ($ticket_status == "In-Progress") {
} elseif ($ticket_status == "On Hold") {
$ticket_status_display = "<span class='p-2 badge badge-success'>$ticket_status</span>";
} elseif ($ticket_status == "Closed") {
} elseif ($ticket_status == "Auto Close" || $ticket_status == "Closed") {
$ticket_status_display = "<span class='p-2 badge badge-dark'>$ticket_status</span>";
} else {
$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>";
$ticket_status_display = "<span class='p-2 badge badge-secondary'>$ticket_status</span>"; // To be removed
}
$ticket_vendor_ticket_number = nullable_htmlentities($row['ticket_vendor_ticket_number']);
@@ -276,7 +276,7 @@ if (isset($_GET['ticket_id'])) {
<div class="row">
<div class="col-md-9">
<div class="card card-body">
<div class="card card-outline card-primary mb-3">
@@ -328,18 +328,12 @@ if (isset($_GET['ticket_id'])) {
<span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
</div>
<select class="form-control select2" name="status" required>
<option <?php if ($ticket_status == "In-Progress") {
<option <?php if ($ticket_status == "Open") {
echo "selected";
} ?>>In-Progress</option>
<option <?php if ($ticket_status == "Pending-Client") {
} ?>>Open</option>
<option <?php if ($ticket_status == "On Hold") {
echo "selected";
} ?>>Pending-Client</option>
<option <?php if ($ticket_status == "Pending-Vendor") {
echo "selected";
} ?>>Pending-Vendor</option>
<option <?php if ($ticket_status == "Pending-Shipment") {
echo "selected";
} ?>>Pending-Shipment</option>
} ?>>On Hold</option>
<?php if ($config_ticket_autoclose) { ?>
<option <?php if ($ticket_status == 'Auto Close') {
echo "selected";
@@ -383,7 +377,7 @@ if (isset($_GET['ticket_id'])) {
</div>
<?php
// Set the initial ticket response type (private/internal note)
// Future updates of the wording/icon are done by Javascript
@@ -540,7 +534,7 @@ if (isset($_GET['ticket_id'])) {
</div>
</div>
<div class="col-md-3">
<div class="card card-body">