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Standardize on 5 consistent ticket states:-
- New (Red/Danger)
- Open (Blue/Primary)
- On Hold (Green/Success)
- Auto Close (Dark/black)
- Closed (Dark/black)

Update parts of the app where these have deviated from, as they have not been updated everywhere.
Other states may be configurable in future via custom fields.
This commit is contained in:
Marcus Hill
2024-03-03 00:13:29 +00:00
parent f5a6dc2b0a
commit b9431645d3
14 changed files with 155 additions and 139 deletions
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4
ticket_bulk_close_modal.php
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@@ -18,8 +18,8 @@
<div class="form-group">
<div class="custom-control custom-checkbox">
<input type="checkbox" class="custom-control-input" id="bulkPrivateCheckbox" name="bulk_private_note" value="1">
<label class="custom-control-label" for="bulkPrivateCheckbox">Mark as a Private</label>
<small class="form-text text-muted">If checked the contact and any watcher will not be informed</small>
<label class="custom-control-label" for="bulkPrivateCheckbox">Mark as Internal</label>
<small class="form-text text-muted">If checked this note will only be visible to agents. The contact / watcher will not be informed this ticket was closed.</small>
</div>
</div>