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Notify when mail parser skips an autogenerated ticket

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wrongecho
2026-08-20 09:30:43 +01:00
parent f94181c68f
commit baf1164f08
1 changed files with 9 additions and 2 deletions
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11
cron/ticket_email_parser.php
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@@ -672,11 +672,18 @@ foreach ($messages as $message) {
$subject = escapeSql((string)$message->subject() ?: 'No Subject'); $subject = escapeSql((string)$message->subject() ?: 'No Subject');
// Skip vacation/out-of-office auto-responders to prevent mail loops (RFC 3834) // Skip vacation/out-of-office auto-responders to prevent mail loops (RFC 3834)
// NDRs use "auto-generated" and are still handled by the NDR logic below // Some* NDRs use "auto-generated" and are still handled by the NDR logic below
// Todo: Combine with the NDR logic so we can update the ticket too
$auto_submitted = strtolower((string)($message->header('Auto-Submitted')?->getValue() ?? '')); $auto_submitted = strtolower((string)($message->header('Auto-Submitted')?->getValue() ?? ''));
$precedence = strtolower((string)($message->header('Precedence')?->getValue() ?? '')); $precedence = strtolower((string)($message->header('Precedence')?->getValue() ?? ''));
if (str_starts_with($auto_submitted, 'auto-replied') || $precedence === 'auto_reply') { if (str_starts_with($auto_submitted, 'auto-replied') || $precedence === 'auto_reply') {
logApp("Cron-Email-Parser", "info", "Email parser skipped auto-responder from $from_email ($subject)"); logApp("Cron-Email-Parser", "info", "Email parser skipped auto-responder from $from_email ($subject)");
appNotify(
"Mail",
"Email parser: Skipped auto-responder message from $from_email. Subject: $subject",
"",
0
);
$processed_count++; $processed_count++;
$message->markSeen(); $message->markSeen();
$message->move($targetFolderPath); $message->move($targetFolderPath);
@@ -908,7 +915,7 @@ foreach ($messages as $message) {
appNotify( appNotify(
"Ticket", "Ticket",
"Email parser NDR: Message to $failed_recipient bounced. Subject: $original_subject Diagnostics: $status_code / $diagnostic_code - check ITFlow folder manually to see email", "Email parser: NDR - Message to $failed_recipient bounced. Subject: $original_subject Diagnostics: $status_code / $diagnostic_code - check ITFlow folder manually to see email",
"", "",
0 0
); );