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Feature: Abiliry to assign Ticket Templates to Recurring Tickets

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This commit is contained in:
johnnyq
2026-07-29 15:55:14 -04:00
parent 9c123c42d1
commit bc64c9e3d1
9 changed files with 223 additions and 35 deletions
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74
agent/modals/recurring_ticket/recurring_ticket_add.php
View File

@@ -84,18 +84,59 @@ ob_start();
<?php } ?>
<div class="form-group">
<label>Template</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-cube"></i></span>
</div>
<select class="form-control select2" id="ticket_template_select" name="ticket_template_id">
<option value="0">- No Template -</option>
<?php
$sql_ticket_templates = mysqli_query($mysqli, "
SELECT tt.ticket_template_id,
tt.ticket_template_name,
tt.ticket_template_subject,
tt.ticket_template_details,
COUNT(ttt.task_template_id) as task_count
FROM ticket_templates tt
LEFT JOIN task_templates ttt
ON tt.ticket_template_id = ttt.task_template_ticket_template_id
WHERE tt.ticket_template_archived_at IS NULL
GROUP BY tt.ticket_template_id
ORDER BY tt.ticket_template_name ASC
");
while ($row = mysqli_fetch_assoc($sql_ticket_templates)) {
$ticket_template_id_select = intval($row['ticket_template_id']);
$ticket_template_name_select = escapeHtml($row['ticket_template_name']);
$ticket_template_subject_select = escapeHtml($row['ticket_template_subject']);
$ticket_template_details_select = escapeHtml($row['ticket_template_details']);
$task_count = intval($row['task_count']);
?>
<option value="<?= $ticket_template_id_select ?>"
data-subject="<?= $ticket_template_subject_select ?>"
data-details="<?= $ticket_template_details_select ?>">
<?= $ticket_template_name_select ?> (<?= $task_count ?> tasks)
</option>
<?php } ?>
</select>
</div>
<small class="form-text text-muted">The template's tasks are added to every ticket this schedule raises.</small>
</div>
<div class="form-group">
<label>Subject <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
</div>
<input type="text" class="form-control" name="subject" placeholder="Subject" maxlength="500" required>
<input type="text" class="form-control" id="subjectInput" name="subject" placeholder="Subject" maxlength="500" required>
</div>
</div>
<div class="form-group">
<textarea class="form-control tinymceTicket" name="details"></textarea>
<textarea class="form-control tinymceTicket" id="detailsInput" name="details"></textarea>
</div>
<div class="row">
@@ -343,6 +384,35 @@ ob_start();
</div>
</form>
<!-- Ticket Templates -->
<script>
$(document).on('change', '#ticket_template_select', function () {
const $opt = $(this).find(':selected');
// Selecting "- No Template -" only unlinks the template - it must not wipe
// whatever subject/details the user has already written
if (!parseInt($opt.val(), 10)) {
return;
}
const templateSubject = $opt.data('subject') || '';
const templateDetails = $opt.data('details') || '';
$('#subjectInput').val(templateSubject);
if (window.tinymce) {
const editor = tinymce.get('detailsInput');
if (editor) {
editor.setContent(templateDetails);
} else {
$('#detailsInput').val(templateDetails);
}
} else {
$('#detailsInput').val(templateDetails);
}
});
</script>
<!-- Recurring Ticket Client/Contact JS -->
<link rel="stylesheet" href="/libs/jquery-ui/jquery-ui.min.css">
<script src="/libs/jquery-ui/jquery-ui.min.js"></script>

76
agent/modals/recurring_ticket/recurring_ticket_edit.php
View File

@@ -20,6 +20,7 @@ $recurring_ticket_contact_id = intval($row['recurring_ticket_contact_id']);
$recurring_ticket_asset_id = intval($row['recurring_ticket_asset_id']);
$recurring_ticket_category = intval($row['recurring_ticket_category']);
$recurring_ticket_billable = intval($row['recurring_ticket_billable']);
$recurring_ticket_ticket_template_id = intval($row['recurring_ticket_ticket_template_id']);
// Additional Assets Selected
$additional_assets_array = array();
@@ -69,18 +70,60 @@ ob_start();
<div class="tab-pane fade show active" id="pills-edit-details">
<div class="form-group">
<label>Template</label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-cube"></i></span>
</div>
<select class="form-control select2" id="ticket_template_select" name="ticket_template_id">
<option value="0">- No Template -</option>
<?php
$sql_ticket_templates = mysqli_query($mysqli, "
SELECT tt.ticket_template_id,
tt.ticket_template_name,
tt.ticket_template_subject,
tt.ticket_template_details,
COUNT(ttt.task_template_id) as task_count
FROM ticket_templates tt
LEFT JOIN task_templates ttt
ON tt.ticket_template_id = ttt.task_template_ticket_template_id
WHERE (tt.ticket_template_archived_at IS NULL OR tt.ticket_template_id = $recurring_ticket_ticket_template_id)
GROUP BY tt.ticket_template_id
ORDER BY tt.ticket_template_name ASC
");
while ($row = mysqli_fetch_assoc($sql_ticket_templates)) {
$ticket_template_id_select = intval($row['ticket_template_id']);
$ticket_template_name_select = escapeHtml($row['ticket_template_name']);
$ticket_template_subject_select = escapeHtml($row['ticket_template_subject']);
$ticket_template_details_select = escapeHtml($row['ticket_template_details']);
$task_count = intval($row['task_count']);
?>
<option value="<?= $ticket_template_id_select ?>"
data-subject="<?= $ticket_template_subject_select ?>"
data-details="<?= $ticket_template_details_select ?>"
<?php if ($recurring_ticket_ticket_template_id == $ticket_template_id_select) { echo "selected"; } ?>>
<?= $ticket_template_name_select ?> (<?= $task_count ?> tasks)
</option>
<?php } ?>
</select>
</div>
<small class="form-text text-muted">The template's tasks are added to every ticket this schedule raises. Changing it rewrites the subject and details below.</small>
</div>
<div class="form-group">
<label>Subject <strong class="text-danger">*</strong></label>
<div class="input-group">
<div class="input-group-prepend">
<span class="input-group-text"><i class="fa fa-fw fa-tag"></i></span>
</div>
<input type="text" class="form-control" name="subject" placeholder="Subject" maxlength="500" value="<?= $recurring_ticket_subject ?>" required >
<input type="text" class="form-control" id="subjectInput" name="subject" placeholder="Subject" maxlength="500" value="<?= $recurring_ticket_subject ?>" required >
</div>
</div>
<div class="form-group">
<textarea class="form-control tinymce" name="details"><?= $recurring_ticket_details ?></textarea>
<textarea class="form-control tinymce" id="detailsInput" name="details"><?= $recurring_ticket_details ?></textarea>
</div>
<div class="row">
@@ -306,6 +349,35 @@ ob_start();
</div>
</form>
<!-- Ticket Templates -->
<script>
$(document).on('change', '#ticket_template_select', function () {
const $opt = $(this).find(':selected');
// Selecting "- No Template -" only unlinks the template - it must not wipe
// whatever subject/details the user has already written
if (!parseInt($opt.val(), 10)) {
return;
}
const templateSubject = $opt.data('subject') || '';
const templateDetails = $opt.data('details') || '';
$('#subjectInput').val(templateSubject);
if (window.tinymce) {
const editor = tinymce.get('detailsInput');
if (editor) {
editor.setContent(templateDetails);
} else {
$('#detailsInput').val(templateDetails);
}
} else {
$('#detailsInput').val(templateDetails);
}
});
</script>
<?php
require_once '../../../includes/modal_footer.php';