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Feature: Abiliry to assign Ticket Templates to Recurring Tickets

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This commit is contained in:
johnnyq
2026-07-29 15:55:14 -04:00
parent 9c123c42d1
commit bc64c9e3d1
9 changed files with 223 additions and 35 deletions
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12
agent/post/recurring_ticket.php
View File

@@ -20,7 +20,7 @@ if (isset($_POST['add_recurring_ticket'])) {
$start_date = escapeSql($_POST['start_date']);
mysqli_query($mysqli, "INSERT INTO recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_start_date = '$start_date', recurring_ticket_next_run = '$start_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_created_by = $session_user_id, recurring_ticket_client_id = $client_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_asset_id = $asset_id, recurring_ticket_category = $category_id");
mysqli_query($mysqli, "INSERT INTO recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_start_date = '$start_date', recurring_ticket_next_run = '$start_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_created_by = $session_user_id, recurring_ticket_client_id = $client_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_asset_id = $asset_id, recurring_ticket_category = $category_id, recurring_ticket_ticket_template_id = $ticket_template_id");
$recurring_ticket_id = mysqli_insert_id($mysqli);
@@ -55,7 +55,7 @@ if (isset($_POST['edit_recurring_ticket'])) {
enforceClientAccess();
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_next_run = '$next_run_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_asset_id = $asset_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_category = $category_id WHERE recurring_ticket_id = $recurring_ticket_id");
mysqli_query($mysqli, "UPDATE recurring_tickets SET recurring_ticket_subject = '$subject', recurring_ticket_details = '$details', recurring_ticket_priority = '$priority', recurring_ticket_frequency = '$frequency', recurring_ticket_billable = $billable, recurring_ticket_next_run = '$next_run_date', recurring_ticket_assigned_to = $assigned_to, recurring_ticket_asset_id = $asset_id, recurring_ticket_contact_id = $contact_id, recurring_ticket_category = $category_id, recurring_ticket_ticket_template_id = $ticket_template_id WHERE recurring_ticket_id = $recurring_ticket_id");
// Add Additional Assets
if (isset($_POST['additional_assets'])) {
@@ -102,6 +102,7 @@ if (isset($_POST['bulk_force_recurring_tickets'])) {
$client_id = intval($row['recurring_ticket_client_id']);
$asset_id = intval($row['recurring_ticket_asset_id']);
$category = intval($row['recurring_ticket_category']);
$ticket_template_id = intval($row['recurring_ticket_ticket_template_id']);
$url_key = randomString(32);
enforceClientAccess();
@@ -139,6 +140,9 @@ if (isset($_POST['bulk_force_recurring_tickets'])) {
FROM recurring_ticket_assets
WHERE recurring_ticket_id = $recurring_ticket_id");
// Copy Tasks from the linked ticket template, if one is set
addTasksFromTicketTemplate($id, $ticket_template_id);
// Notifications
triggerCustomAction('ticket_create', $id);
@@ -243,6 +247,7 @@ if (isset($_GET['force_recurring_ticket'])) {
$client_id = intval($row['recurring_ticket_client_id']);
$asset_id = intval($row['recurring_ticket_asset_id']);
$category = intval($row['recurring_ticket_category']);
$ticket_template_id = intval($row['recurring_ticket_ticket_template_id']);
$url_key = randomString(32);
enforceClientAccess();
@@ -280,6 +285,9 @@ if (isset($_GET['force_recurring_ticket'])) {
FROM recurring_ticket_assets
WHERE recurring_ticket_id = $recurring_ticket_id");
// Copy Tasks from the linked ticket template, if one is set
addTasksFromTicketTemplate($id, $ticket_template_id);
// Notifications
triggerCustomAction('ticket_create', $id);

1
agent/post/recurring_ticket_model.php
View File

@@ -10,3 +10,4 @@ $asset_id = intval($_POST['asset_id'] ?? 0);
$contact_id = intval($_POST['contact_id'] ?? 0);
$assigned_to = intval($_POST['assigned_to'] ?? 0);
$category_id = intval($_POST['category_id'] ?? 0);
$ticket_template_id = intval($_POST['ticket_template_id'] ?? 0);

30
agent/post/ticket.php
View File

@@ -80,20 +80,7 @@ if (isset($_POST['add_ticket'])) {
applyTicketSla($ticket_id);
// Add Tasks from Template if Template was selected
if($ticket_template_id) {
// Get Associated Tasks from the ticket template
$sql_task_templates = mysqli_query($mysqli, "SELECT * FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id");
if (mysqli_num_rows($sql_task_templates) > 0) {
while ($row = mysqli_fetch_assoc($sql_task_templates)) {
$task_order = intval($row['task_template_order']);
$task_name = escapeSql($row['task_template_name']);
$task_completion_estimate = intval($row['task_template_completion_estimate']);
mysqli_query($mysqli,"INSERT INTO tasks SET task_name = '$task_name', task_order = $task_order, task_completion_estimate = $task_completion_estimate, task_ticket_id = $ticket_id");
}
}
}
addTasksFromTicketTemplate($ticket_id, $ticket_template_id);
// Add Watchers
if (isset($_POST['watchers'])) {
@@ -1705,10 +1692,6 @@ if (isset($_POST['bulk_add_asset_ticket'])) {
$subject = escapeSql($row['ticket_template_subject']);
}
$details = mysqli_escape_string($mysqli, $row['ticket_template_details']);
// Get Associated Tasks from the ticket template
$sql_task_templates = mysqli_query($mysqli, "SELECT * FROM task_templates WHERE task_template_ticket_template_id = $ticket_template_id");
}
// Create ticket for each selected asset
@@ -1770,16 +1753,7 @@ if (isset($_POST['bulk_add_asset_ticket'])) {
}
// Add Tasks from Template if Template was selected
if($ticket_template_id) {
if (mysqli_num_rows($sql_task_templates) > 0) {
while ($row = mysqli_fetch_assoc($sql_task_templates)) {
$task_order = intval($row['task_template_order']);
$task_name = escapeSql($row['task_template_name']);
mysqli_query($mysqli,"INSERT INTO tasks SET task_name = '$task_name', task_order = $task_order, task_ticket_id = $ticket_id");
}
}
}
addTasksFromTicketTemplate($ticket_id, $ticket_template_id);
// Custom action/notif handler
triggerCustomAction('ticket_create', $ticket_id);